CLASS PUBLISHING LIMITED

JRCALC Plus

The JRCALC Plus app is a bespoke service that integrates the national UK JRCALC Guidelines with bespoke local information. The app is intended for adoption by ambulance services and other organisations. We handle the full process from backend technical aspects to accurate content management.

Features

• Contains the complete national JRCALC guidelines
• Real-time guidelines updates
• Real-time clinical notice publishing
• Contains regional and national guidance
• Offline access to guidelines
• Usage and viewing reporting on users

Benefits

• Increases communication between staff
• Increases clinical knowledge of national guidelines
• Reduces need to multiple platforms for national and local guidance
• Quickly publish clinical notices to staff
• Reduces use of out-of-date guidance
• Allows access to guidelines without internet connection

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaby.stocker@class.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

166745707302075

Contact

Gaby Stocker
01278427800
gaby.stocker@class.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • IOS
  • Android
  • Chrome
  • Safari
  • Edge
  • Windows Desktop

User support

• Email or online ticketing support: Yes
• Support response times: Our customer support team are available 9 a.m. to 5 p.m. on Monday-Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None to date.
• Onsite support: No
• Support levels: Our Customer Support team are available via web chat, email or telephone - 9:00-17:00 Monday to Friday. ; ; For the addition of local content, we have an experienced digital editorial content team who will work on adding your content to the app. We will require approval from the organisation before making the content live to users.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Training and demos can be provided by Class if required. How-to videos and FAQs are linked in the app. Our Marketing team can provide marketing material to share with staff to aid with training and can provide training sessions upon request.
• Service documentation: No
• End-of-contract data extraction: Users can get in touch with our Customer Support team for their data.
• End-of-contract process: If a contract were to end, we would ensure all data is transferred over to the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Minimal: sizing to fit smaller screens etc.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: We provide a REST API to some Key metrics for Trust system. At present the main system are for shared PGD acknowledgments data for Trust data warehouse. We have the capacity to roll out other metrics on request. We also support querying on Customer API, such as user lists, to automatically keep track of user/subscription changes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: JRCALC Plus allows for ambulance trusts and other organisations to add their own local guidance to the app for their users specifically. This content can be sent to our editorial team, who upload it to the application, with approval from the Trust before making it live for users. This content can include text, images and videos. Trusts can also upload Clinical Notices to the application within 5 minutes. The Clinical Notice portal can be accessed by designated members of your team, with training supplied by us on how to release these notices to your users. The app's colour and logo on the dashboard can also be customised depending on the Trust/Organisation.

Scaling

• Independence of resources: The back end system, provided by AWS, supplies user loading balancing and AZ replication to ensure availability of service.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide this via our Trust Assisant platform; this provides 28 days of detailed guideline usage stats. PGD, Clinical Notice, and Guideline Updated acknowledgments for all users over time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Backend systems use AWS RDS and Salesforce. This is protected by 2 factor authentication and we are able to limit data access to only those who require it (determined by the customer).https://aws.amazon.com/compliance/data-center/controls/
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Individual users do not have a data export feature in PLUS. Data can be export for all/subsets of users in cvs format via Trust Assistant.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All external access to system via REST API using SSL and TLS. Access to the backend system also protected vai a SSH .pem security and IP address access restrictions. Access is granted via a JWT security system.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Access to the backend system also protected vai a SSH .pem security and IP address access restrictions.

Availability and resilience

• Guaranteed availability: We have a business continuity plan available upon request. JRCALC Plus works without an internet connection. We also provide a web version of the app if the app hosts ever fail. Failing this, we provide customers with a static HTML site with their content on.
• Approach to resilience: We have a business continuity plan for our JRCALC Plus app. This is available upon request.
• Outage reporting: We report outages via email and SMS messages to our customers. We also have an API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to our Trust Assistant platform and Salesforce Communities access (if applicable) is managed by our customer support team and is only given after confirmation from a designated member of staff at the Trust/Organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a security governance plan that can be shared upon request.
• Information security policies and processes: We have a security governance plan that can be shared upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have achieved and uphold a DCB0129 which assesses the risk of any new developments and features deployed to the app. This is available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our team completes penetration tests to assess potential threats. Our team then aim to deploy patches within 24 hours, and these are usually complete within a few hours of a threat being noticed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Services are continually monitor with SMS reporting to multiple people in case of failure detection. The mentoring uses real-world test cases, and data over a range of API to verify operation. Also, our sub-processes AWS and SF have automated monitoring with Cloud Alarms in place. The server maintains an access log and unusual behaviour/patterns are checked for. We subscribe to NHS England's Cyber Alert feed which notifies us if there is vulnerability.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a business continuity plan, which we can share upon request, that forms part of our incident management process. After an incident occurs we would create an incident report which is circulated to our customers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E6ec64d7-f8be-4816-ac97-2c371525e7f1
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaby.stocker@class.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.