Axolt

Boooking Kare

A flexible, adaptable, and configurable platform for customer-centric enterprises.
Booking Kare is one single application to power all hybrid, virtual and in-person Events,Appointment booking,Queue management,Room booking,Resource allocation and much more.
Aqxolt's Booking Kare has all the features you need with the Support you deserve.

Features

• Appointment Scheduling for Virtual or In-person
• Queue Management:Waits for in-person
• Online events,webinars and classes.Private/Public events
• Self check in via Kiosk, manual check in and registration
• Integrated solutions for calendars(Outlook,Google and Office365),
• Room booking
• Resource scheduling: Set capacity, Track occupancy, Retain foot traffic
• Ticketing and Waitlisting system
• Virtual Queuing System:In-store social distancing
• Advance Reporting and AI Analytics

Benefits

• Enterprise standard, Cloud based, Universally trusted solution
• Flexible and customizable
• Multi-language, Multi-timezone and Multi Currency
• One platform, multiple solutions, rich functionality
• Hardware compatible: with desktop, windows, IOS and Android app
• Web-based consumer interfaces that integrate with your website
• Drive Revenue,MaximizeEfficiency,Increase Productivity
• Increased compliance - PCI, GDPR
• Barcode and QR Code Scanning

£24 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at qurrat@aqxolt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

166810727523720

Contact

Qurrat Ul Ain
07892339328
qurrat@aqxolt.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Booking Kare is Built and Run on Salesforce.com platform
• System requirements:
  • True Salesforce Cloud offering
  • Application accessed over internet on both Mobile and Desktop devices
  • No downloads required for any device. True pure Cloud SaaS
  • Recent versions of most major browsers are supported

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support response time is 4 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support is part of Subscription license however Premium support provides access to a dedicated technical account manager or cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Aqxolt will provide Onsite and Online training, the user documentation including customisation will be provided post-implementation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers can extract all the data using tools like data loader or reports into CSV or excel format. Bulk exports including file attachments can be requested which customers can download.
• End-of-contract process: The subscription price to use Aqxolt software provides the right to use the software with as many users that have been granted licenses for. Renewal notices are provided before a contract period ends inviting clients to renew. At this time customers can choose not to renew or change their subscription if they so wish. If a client simply wants to end the subscription contract then they will have a set period of time to access and remove any data they need before access to their data is terminated and any data remaining is removed from the salesforce platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Booking Kare Software application can be access by a Mobile browser or through Salesforce 1 Mobile app for iPhone or any Andriod devices
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: REST API provides a powerful, convenient, and simple Web services API for interacting with Salesforce Lightning Platform. Its advantages include ease of integration and development, and it’s an excellent choice of technology for use with mobile applications and Web 2.0 projects. If you have many records to process, consider using Bulk API, which is based on REST principles and optimized for large sets of data.; ; REST API uses the same underlying data model and standard objects as those in SOAP API. See the SOAP API Developer Guide for details. REST API also follows the same limits as SOAP API. See the Limits section in the SOAP API Developer Guide.; ; To use the API requires basic familiarity with software development, web services, and the Salesforce user interface.; ; Use this introduction to understand:; The key characteristics and architecture of REST API. This will help you understand how your applications can best use the Lightning Platform REST resources.; How to set up your development environment so you can begin working with REST API immediately.; How to use REST API by following a quick start that leads you step by step through a typical use case.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Aqxolt Booking Kare customers can customize each of the standard tabs and types of records, including adding custom fields, setting page layouts, and up to 10 Custom objects/Table. You can also customize workflow, validation, and user interface options for your org.

Scaling

• Independence of resources: Aqxolt Booking Kare application built on Salesforce cloud platform that is a multi-tenant scalable solution with multiple data centres around the globe. Salesforce runs a continual programme to ensure data loads are balanced so that performance is not adversely effected by new clients using the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Under Premier Success, the Client Success Manager appointed can review with the client various service metrics around the usage of the applications, a number of calls made, response times to various types of calls (high to low priority), fix times (maybe workarounds or bug fixes) and a wealth of additional data.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported from our applications on the Salesforce platform into a set of comma-separated values (CSV) files.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Aqxolt offers a 98% SLA and associated credits which can be incorporated into a Call-Off Contract.
• Approach to resilience: Aqxolt Booking Kare application is developed on the Salesforce platform. All networking components, SSL accelerators, load balancers, Web servers, and application servers that are part of the Services are configured in a redundant configuration. All Customer Data is stored on a primary database server that is clustered with a backup database server for redundancy. All Customer Data is stored on carrier-class disk storage using RAID disks and multiple data paths. All Customer Data, up to the last committed transaction, is automatically backed up on a regular basis. Any backup tapes are verified for integrity stored in an offsite facility in a secure, fire-resistant, location.
• Outage reporting: Scheduled maintenance and outages are reported on https://status.salesforce.com/status

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Access to Aqxolt Booking Kare Services requires authentication via one of the supported mechanisms as described in the Salesforce Security Implementation Guide including user ID/password, SAML based Federation, Oauth, Social Login, or Delegated Authentication as determined and controlled by the customer.
• Access restrictions in management interfaces and support channels: Customers can control administrative and support access to their environment.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: The management access to the service is entirely governed by the client's salesforce administration team. This means that no one outside the client organisation including Aqxolt can get access without permission from the client.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://www.salesforce.com/company/legal/trust-and-compliance-documentation/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SSAE16 SOC 1. Salesforce (Aqxolt Booking Kare hosting platform) is ISO 27001 certified
• Information security policies and processes: Aqxolt Security Officer is responsible for the enterprise Information Security Program. Aqxolt security policies are based on ISO 27001. The Security department coordinates security policy, program, and verification efforts, to ensure that customer and company information assets are adequately protected. Various functions include identifying, evaluating, and reporting on security risks, compliance with security and privacy regulations and commitments, threat and vulnerability management, security incident management, and response. The security department reports to the Director of Information Technology.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Aqxolt has defined software development and change management processes which are documented. These can be provided upon request to prospects and customers under an NDA.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Aqxolt has a product security team that works closely with our platform provider Salesforce to identify and address security vulnerabilities in Aqxolt products. Aqxolt’s software development lifecycle incorporates a range of security measures, including: - Code reviews designed to ensure adherence to Aqxolt development standards. -Software security testing and code scanning to identify and address security vulnerabilities. -Release reviews and approvals designed to ensure product releases comply with internal process requirements. - Vulnerability testing and remediation for infrastructure and tools supporting our source code management platform. - Development and changes to production application systems are authorized, tested, approved, and documented.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Aqxolt maintains security incident management policies and procedures and will promptly notify Customer in the event Aqxolt becomes aware of any actual or reasonably suspected unauthorized disclosure of Customer Data. Aqxolt has a defined Incident response plan that can be shared with prospects or customers under an NDA.
• Incident management type: Supplier-defined controls
• Incident management approach: Aqxolt maintains security incident management policies and procedures and will promptly notify Customer in the event Aqxolt becomes aware of any actual or reasonably suspected unauthorized disclosure of Customer Data. Aqxolt has a defined Incident response plan that can be shared with prospects and customers under an NDA. Our hosting provider, Salesforce also maintains a security incident response plan.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  .
• Covid-19 recovery:

  Covid-19 recovery

  .
• Tackling economic inequality:

  Tackling economic inequality

  .
• Equal opportunity:

  Equal opportunity

  .
• Wellbeing:

  Wellbeing

  .

Pricing

• Price: £24 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All the Features are free for 30 days trial period

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at qurrat@aqxolt.com. Tell them what format you need. It will help if you say what assistive technology you use.