SOMERFORD ASSOCIATES LIMITED

Okta Auth0 Customer Identity

Auth0 by Okta is a highly extensible Identity-as-a-Service platform that secures applications through robust authentication (SSO, MFA) and seamless integration with any technology stack. It eliminates security complexity while delivering frictionless, branded citizen experiences. This cloud-native solution ensures enterprise-grade scalability, regulatory compliance, and rapid time-to-market for modern digital services.

Features

• Auth for GenAI: Securely authenticates agents with granular access controls.
• Universal Login: Centralised, customisable authentication interface hosted across all applications.
• Adaptive MFA: Triggers step-up authentication only when high-risk context detected.
• Actions: Serverless Node.js code executing custom logic within identity pipelines.
• Bot Detection: Mitigates automated attacks and credential stuffing before login.
• Fine-Grained Authorisation: Centralised, scalable permissions based on relationships and attributes.
• Tenant Access Control: Blocks malicious traffic at the edge.
• Passwordless: Authenticates via biometrics, passkeys, or magic links without passwords.
• Highly Regulated Identity: Financial-grade security for sensitive transactions and operations.
• Machine-to-Machine (M2M): Secures non-interactive communication between backend services and APIs.

Benefits

• Accelerate AI innovation while protecting sensitive user data.
• Launch products faster by offloading complex identity coding.
• Free developers to focus on core product innovation.
• Boost conversion rates with frictionless, passwordless login flows.
• Slash operational costs by retiring legacy identity infrastructure.
• Block automated attacks before they breach your application.
• Simplify compliance with global regulations like GDPR and HIPAA.
• Handle traffic spikes instantly with 99.99% platform uptime.
• Drive revenue by personalising user journeys with identity data.
• Onboard business customers faster with self-service SSO tools.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

166936822470761

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  Identity and access management

  • Access

  Data security

  • Digital trust
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Auth0 acts as a programmable extension to your entire digital ecosystem, including applications, APIs, and existing Identity Providers (e.g., Azure AD, Okta). Through the Auth0 Marketplace and Actions, it seamlessly integrates with services for analytics (Splunk, Datadog), consent management (OneTrust), and communication (Twilio), orchestrating secure data flows across your stack.
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Appropriate Licensing and access for integration configurations.

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Auth0 has a video series dedicated to getting started and learning identity. In addition, Auth0 has documentation and quickstarts to help get started with the product. If on-site training is required, professional services can be available as a package. Auth0 customers depending on level of service will also have Customer Success Managers or Technical Account Managers assigned to ensure success. Auth0 also has a comprehensive learning certification portfolio.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: APIs can be utilised to extract any data required at any time.
• End-of-contract process: At the end-of-contract the plan automatically gets converted into Free plan with limited features and support.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No Differences
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Auth0 provides a versatile service interface centered on Universal Login, a centralised, hosted authentication gateway that secures access across web, mobile, and IoT applications. It offers a fully customisable UI that supports passwordless, biometric, and social logins without altering application code.; ; For developers and administrators, the interface includes:; Management APIs and SDKs (supporting 30+ languages) for seamless integration.; A Management Dashboard for configuration and analytics.; Actions and Forms, enabling custom logic implementation via no-code visual editors or serverless Node.js code within the identity pipeline.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Not Applicable
• API: Yes
• What users can and can't do using the API: Setting Up the Service; Auth0 follows an ""API-first"" architecture, allowing developers to instantiate infrastructure programmatically using the Management API v2. For example, you can automate the onboarding of B2B customers using Organisations APIs or establish security perimeters by creating Tenant Access Control rules to block malicious IPs at the edge.; ; Making Changes; Users can manage configurations dynamically without the visual dashboard. This includes configuring multiple custom domains or updating permissions and collaboration features in real-time via the Fine-Grained Authorisation (FGA) API. Additionally, Actions allow you to inject custom Node.js code directly into the authentication pipeline to modify behavior.; ; Limitations; Rate Limits: The Public Cloud tier is capped at 100 RPS (Requests Per Second) for standard authentication. Handling massive traffic spikes requires upgrading to the Private Cloud, which supports up to 10,000 RPS.; Complexity: Extensive API usage requires developer expertise. Non-technical teams may need to rely on ""No-code"" visual editors like Forms instead.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What Can Be Customised; You can tailor the entire identity lifecycle, from the visual Universal Login experience (logos, fonts, custom domains) to complex backend logic. This includes modifying authentication pipelines, defining Fine-Grained Authorisation (FGA) models, and configuring security behaviors like Adaptive MFA triggers and Tenant Access Control rules.; ; How to Customise; Auth0 provides a ""No-code to Pro-code"" spectrum:; No-Code:Use the visual Forms editor to drag-and-drop sign-up flows or the Dashboard to configure standard security policies.; Pro-Code: Use Actions to inject serverless Node.js code directly into specific identity triggers (e.g., Post-Login, Pre-User Registration). You can also utilise Management APIs and SDKs for infrastructure-as-code implementations.; ; Who Can Customise; Developers: Execute deep integrations using Actions, APIs, and SDKs.; UX Designers:Craft pixel-perfect login experiences using Advanced Customisation for Universal Login.; Security Administrators: Manage threat protection policies and session timeouts.; B2B Customers: Self-manage their own SSO connections and branding via Organisations.

Scaling

• Independence of resources: Being able to scale is only one part of the equation. Today’s users expect a seamless experience while IT adapts to an increasing demand. Interruptions and downtime can severely hurt organisation’s productivity. Auth0 is built to handle this challenge with a guaranteed 99.9% uptime, and zero planned downtime. Furthermore, Auth0 has maintained a 100% global uptime in the last 2 years, with no major service disruption, as it scaled 640% in the amount of authentications per month it needed to handle. Auth0 is never taken offline for updates or maintenance.

Analytics

• Service usage metrics: Yes
• Metrics types: Auth0 provides comprehensive visibility into service usage through its Management Dashboard and Log Streaming capabilities.; ; Key metrics include detailed Event Logs that track every system interaction, such as successful logins, failed authentication attempts, and API operations for troubleshooting. The Security Center visualizes real-time threat data, displaying metrics on blocked bot attacks, credential stuffing attempts, and suspicious IP throttling.; ; For compliance and deeper analytics, users can stream these logs to third-party tools (e.g., Splunk, Datadog). Additionally, the platform monitors high-availability performance backed by a 99.99% uptime SLA.
• Reporting types: API access
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Okta

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Stored data are encrypted using AES and a 256-bit encryption key specifically created for the customer tenant (with each customer assigned their own). The tenant master keys are themselves encrypted with a master key stored within Amazon's Key Management Service (KMS).
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data in CSV or JSON
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Auth0 guarantees a 99.99% Availability Service Level. Should the platform fail to meet this threshold in any given month, Okta provides tiered Service Level Credits based on the actual uptime achieved. These credits scale with the severity of the downtime: a 5% credit for availability below 99.99%, 10% for below 99.9%, 20% for below 99.0%, and a maximum of 50% for availability falling below 95%.; ; Uniquely, these credits offer genuine financial protection. They are applied to the next invoice or any outstanding fees.
• Approach to resilience: Auth0 has a multi data center failover approach using at least one additional availability zone in an alternate geographic location, and multiple regions where available. The main data store is continuously replicated to secondary data center(s), while other less critical data stores are replicated periodically. Replication lag, Recovery Point Objective, and Recovery Time Objective are designed to meet Auth0's Service Level description. Auth0 services are load balanced across active data centers within the deployment region(s). Services are designed to continue to operate in the event of a data center outage. Scaling is implemented and maintained on critical layers such that resources and capacity can be added as needed. Additionally, in many cases, services are designed to degrade gracefully if a dependent service fails. Auth0 reserves the right to alter and supplement all HA and DR strategies with the intention of maintaining existing recovery objectives.
• Outage reporting: The service is designed to be highly available with zero down time. When outages are experienced, customer are notified and updated via email and through help desk announcements until the service is back up and running. If there is a workaround available to reduce the outage risk, Okta's Customer Support team will proactively inform customers about such options.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only Okta’s technical operations team can access the production environment. This is secured via IP allow-lists, encrypted VPNs, and SSH key pairs, with mandatory hardware MFA (e.g., YubiKey).
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Okta's current security certifications and policies are always available on Okta's Security Trust Center at https://security.okta.com ; This resource provides comprehensive information and documents detailing Okta and Auth0's security, compliance, and robust security framework.
• Information security policies and processes: Okta's information security policy is based on best practices, such as AICPA Trust Services Principles and Criteria, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019, and NIST's Cloud Computing Matrix. The policy covers key areas, such as information classification policy, data handling, encryption, acceptable use, change management, and network security. This policy document can be provided to prospects under NDA. The fidelity and efficacy of the policies outlined in this document are audited and attested to in Okta and Auth0 SOC2 Type II reports, which can also be provided to prospects under NDA.; ; Okta's information security policies and procedures are available in our internal wiki pages, accessible to all employees. Employees are required to sign an agreement to acknowledge having received and reviewed the information security policy. Security and privacy awareness training is conducted annually and is mandatory for all employees.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The Service maintains documented application and infrastructure change management policies and procedures to communicate company’s expectations regarding the change management process to Okta personnel, and to ensure any unauthorized changes are not made to production systems. Engineering teams meet in weekly planning and daily stand-ups to discuss and communicate current and upcoming changes and their effects on the system. The change management process adds oversight, visibility, and control of changes to the Auth0 environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta Security employs a risk ranking system for technical vulnerabilities which accounts for published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the context of business feasibility. Okta has formal vulnerability management procedures that detail how Okta identifies, manages and remediates vulnerabilities. This document is available to prospects under NDA and current customers under contract via our Security Trust Center at security.okta.com
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: As a normal course of business, Okta monitors for and responds to broad attacks that impact Okta's services. Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting. Okta monitors all outbound traffic from our production environment for anomalies using both proprietary and commercial traffic monitoring and intrusion detection systems.
• Incident management type: Supplier-defined controls
• Incident management approach: Okta has a formally documented Cyber Security Incident Response Plan that describes the processes and procedures that Okta follows to respond to, remediate and resolve a security incident involving a potential or actual compromise of Company Information or Okta system. It includes discovery, investigation, escalation, containment, notification, documentation and evidence chain-of-custody controls.; ; Okta's IRP is tested at least annually and is available to prospects under NDA.; ; Security breach and/or incident notifications go out to impacted customers via email. Notifications are delivered to customers in accordance with their MSA.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The Auth0 Free Plan supports up to 25,000 Monthly Active Users with password, social, and passkey authentication. It includes unlimited social connections, five organisations, and one custom domain. Developers receive five Actions and Forms for customization, basic attack protection, and community support.No limited time period.
• Link to free trial: https://auth0.com/pricing

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.