Agento Digital

Govintra Pro Support

Ongoing support and maintenance for your GovIntranet-based Intranet and Extranet by the developers of GovIntranet, the open-source WordPress intranet CMS theme. We can quickly deploy the GovIntranet theme and customise the GovIntranet templates and plugins with your branding and other requirements.

Features

• Setup your intranet integrated with Google Analytics
• Google Apps (G-Suite) integration
• Training for WordPress intranet content management system (CMS)
• Support for GovIntra Pro (GovIntranet 4.99+)
• Testing and installation of WordPress plugins
• Content migration
• Evaluation and management information reports for engagement and communications effectiveness
• Active management and monitoring of cloud services and hosting
• Microsoft and Office365 login and authentication
• Information architecture and usability testing

Benefits

• Ensures smooth update of WordPress CMS and plugins
• Enables evaluation of Google Analytics informing iterative enhancements
• Facilitates easy access for intranet users via single sign-on (SSO)
• Reduces development time and costs
• Helps to increase staff engagement
• Allows transparent peer praise via features such as the Wonderwall
• Provides flexible solutions to user needs
• Improves publishing workflow efficiency
• Ensures continuous improvement of user experience
• Encourages accessible content

£120 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke@agentodigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

166994521422880

Contact

Luke Oatham
0203 538 0068
luke@agentodigital.com

Planning

• Planning service: Yes
• How the planning service works: We build an in-depth understanding of your user needs and technical requirements, current pain points and future aspirations. We incorporate user research, Google Analytics review, alpha prototyping and information architecture workshops in the process, documenting user stories and capturing needs. ; We can help with:; * Technical planning e.g. publishing workflow, user access; * Strategy and governance e.g. content writing guide, publication policies, ownership; * Ongoing training to ensure skills and knowledge transfer
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • GovIntranet
  • WordPress
  • Govintra Pro

Training

• Training service provided: Yes
• How the training service works: We provide a range of training:; * WordPress: CMS administrator and publisher training, including GovIntranet WordPress theme admin training, templates and plugins ; * Writing for the web: effective writing skills to help online publishers communicate effectively, WCAG 2.1 accessibility, search engine optimisation, plain English; * Engagement and evaluation: workshops on how to use digital tools effectively for communication and engagement of online audiences using cloud-based tools and apps
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help clients migrate digital products to cloud technologies, for example, moving from legacy in-house intranets (Lotus Notes, Drupal, Sharepoint and bespoke systems) to cloud hosted WordPress instances. ; The process is tailored to individual cases but typically involves requirements gathering, content/technology auditing, data standardisation, taxonomy and information architecture, development of scripts for automated data transformation, testing and quality control. ; In addition to moving content from one system to another, many projects also involve content rewriting and categorisation. We can also provide editorial resources to transform PDF and Word documents into plain English HTML pages. ; We also support clients switching between cloud products, for example WordPress hosting, Google Analytics, DNS changes and domain name changes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the project, we help clients conduct their own functional testing of cloud services that we have helped them to deploy. We also configure and deploy automated load tests for cloud-hosted products where required.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support within fixed-priced project and also on an ongoing basis under managed hosting, support and maintenance agreements which clients can pick and choose from flexibly. ; Our maintenance service includes software management, configuration and updates, plus server monitoring and reporting.; We also operate a helpdesk service to support clients via email and phone under a SLA, guaranteeing an initial response within a business day, and ensuring requests from different members of the client team can be tracked and reported against their support time allocation.; Our helpdesk typically covers answering questions, management information reports, providing ad-hoc guidance on how to use the cloud solution, dealing with non-bug related issues, coaching and performance fine-tuning.

Service scope

• Service constraints: Not specifically - we provide most support remotely by email/phone/hangout to maximise use of support time. We deliver onsite training and workshops, and attend meetings around the UK as part of project work.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond within one business day (8 hours for urgent tickets)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide the same high-level of support to all clients. We operate a retainer-based system where you can choose the amount of support time that you require each month, generally starting at a base level of 2 hours per month. Clients can use support time flexibly for general advice and guidance, training and consultancy. Support hours can be rolled over within a financial quarter. Each client is assigned a technical account manager and we encourage clients to nominate a single point of contact. Support hours cost £100 per hour.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  We want to reduce Agento Digital’s impact on the planet and make positive changes for biodiversity. we undertook an analysis exercise in January 2022 to work out our carbon footprint for the previous year.; ; Our analysis covered January to December 2021, mainly taking into account electrical consumption for cloud hosting, client intranet usage, file storage, backup storage, day to day business activities and individual employee footprints.; ; From the analysis we have calculated an estimate of 4.6 tonnes in 2021.; ; We have applied our algorithms and calculations to previous years and have worked out an estimate for the total impact of Agento Digital since inception as 18.3 tonnes.; ; In January 2022 we signed up to the Ecologi climate positive workforce programme with a commitment to offset 22 tonnes of CO2 emissions in 2022 and to plant 300 trees throughout the year. This commitment will offset the carbon footprint for Agento Digital as a business and for each employee as an individual during 2022. We will monitor and update our commitment as required during 2022.; ; Our commitment to carbon reduction is two-fold. We offset by supporting global climate projects that have been measured to make carbon reductions, such as wind, solar and hydro farms generating clean energy. And we invest in the future by planting trees now, around the world and in the UK, creating employment and restoring wildlife habitats. We support Eden Reforestation Projects and other projects certified by Gold Standard. All our supported projects contribute impacts toward the UN Sustainable Development Goals.

Pricing

• Price: £120 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at luke@agentodigital.com. Tell them what format you need. It will help if you say what assistive technology you use.