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Agento Digital

Govintra Pro Support

Ongoing support and maintenance for your GovIntranet-based Intranet and Extranet by the developers of GovIntranet, the open-source WordPress intranet CMS theme. We can quickly deploy the GovIntranet theme and customise the GovIntranet templates and plugins with your branding and other requirements.


  • Setup your intranet integrated with Google Analytics
  • Google Apps (G-Suite) integration
  • Training for WordPress intranet content management system (CMS)
  • Support for GovIntra Pro (GovIntranet 4.99+)
  • Testing and installation of WordPress plugins
  • Content migration
  • Evaluation and management information reports for engagement and communications effectiveness
  • Active management and monitoring of cloud services and hosting
  • Microsoft and Office365 login and authentication
  • Information architecture and usability testing


  • Ensures smooth update of WordPress CMS and plugins
  • Enables evaluation of Google Analytics informing iterative enhancements
  • Facilitates easy access for intranet users via single sign-on (SSO)
  • Reduces development time and costs
  • Helps to increase staff engagement
  • Allows transparent peer praise via features such as the Wonderwall
  • Provides flexible solutions to user needs
  • Improves publishing workflow efficiency
  • Ensures continuous improvement of user experience
  • Encourages accessible content


£120 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

1 6 6 9 9 4 5 2 1 4 2 2 8 8 0


Agento Digital Luke Oatham
Telephone: 0203 538 0068


Planning service
How the planning service works
We build an in-depth understanding of your user needs and technical requirements, current pain points and future aspirations. We incorporate user research, Google Analytics review, alpha prototyping and information architecture workshops in the process, documenting user stories and capturing needs.
We can help with:
* Technical planning e.g. publishing workflow, user access
* Strategy and governance e.g. content writing guide, publication policies, ownership
* Ongoing training to ensure skills and knowledge transfer
Planning service works with specific services
Hosting or software services the planning service works with
  • GovIntranet
  • WordPress
  • Govintra Pro


Training service provided
How the training service works
We provide a range of training:
* WordPress: CMS administrator and publisher training, including GovIntranet WordPress theme admin training, templates and plugins
* Writing for the web: effective writing skills to help online publishers communicate effectively, WCAG 2.1 accessibility, search engine optimisation, plain English
* Engagement and evaluation: workshops on how to use digital tools effectively for communication and engagement of online audiences using cloud-based tools and apps
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We help clients migrate digital products to cloud technologies, for example, moving from legacy in-house intranets (Lotus Notes, Drupal, Sharepoint and bespoke systems) to cloud hosted WordPress instances.
The process is tailored to individual cases but typically involves requirements gathering, content/technology auditing, data standardisation, taxonomy and information architecture, development of scripts for automated data transformation, testing and quality control.
In addition to moving content from one system to another, many projects also involve content rewriting and categorisation. We can also provide editorial resources to transform PDF and Word documents into plain English HTML pages.
We also support clients switching between cloud products, for example WordPress hosting, Google Analytics, DNS changes and domain name changes.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Depending on the project, we help clients conduct their own functional testing of cloud services that we have helped them to deploy. We also configure and deploy automated load tests for cloud-hosted products where required.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support within fixed-priced project and also on an ongoing basis under managed hosting, support and maintenance agreements which clients can pick and choose from flexibly.
Our maintenance service includes software management, configuration and updates, plus server monitoring and reporting.
We also operate a helpdesk service to support clients via email and phone under a SLA, guaranteeing an initial response within a business day, and ensuring requests from different members of the client team can be tracked and reported against their support time allocation.
Our helpdesk typically covers answering questions, management information reports, providing ad-hoc guidance on how to use the cloud solution, dealing with non-bug related issues, coaching and performance fine-tuning.

Service scope

Service constraints
Not specifically - we provide most support remotely by email/phone/hangout to maximise use of support time. We deliver onsite training and workshops, and attend meetings around the UK as part of project work.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within one business day (8 hours for urgent tickets)
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We provide the same high-level of support to all clients. We operate a retainer-based system where you can choose the amount of support time that you require each month, generally starting at a base level of 2 hours per month. Clients can use support time flexibly for general advice and guidance, training and consultancy. Support hours can be rolled over within a financial quarter. Each client is assigned a technical account manager and we encourage clients to nominate a single point of contact. Support hours cost £100 per hour.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

We want to reduce Agento Digital’s impact on the planet and make positive changes for biodiversity. we undertook an analysis exercise in January 2022 to work out our carbon footprint for the previous year.

Our analysis covered January to December 2021, mainly taking into account electrical consumption for cloud hosting, client intranet usage, file storage, backup storage, day to day business activities and individual employee footprints.

From the analysis we have calculated an estimate of 4.6 tonnes in 2021.

We have applied our algorithms and calculations to previous years and have worked out an estimate for the total impact of Agento Digital since inception as 18.3 tonnes.

In January 2022 we signed up to the Ecologi climate positive workforce programme with a commitment to offset 22 tonnes of CO2 emissions in 2022 and to plant 300 trees throughout the year. This commitment will offset the carbon footprint for Agento Digital as a business and for each employee as an individual during 2022. We will monitor and update our commitment as required during 2022.

Our commitment to carbon reduction is two-fold. We offset by supporting global climate projects that have been measured to make carbon reductions, such as wind, solar and hydro farms generating clean energy. And we invest in the future by planting trees now, around the world and in the UK, creating employment and restoring wildlife habitats. We support Eden Reforestation Projects and other projects certified by Gold Standard. All our supported projects contribute impacts toward the UN Sustainable Development Goals.


£120 a unit an hour
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.