Origin8tive Ltd

ORIGIN8TIVE MANAGED CLOUD SERVICES

Origin8tive provides managed cloud services tailored to your business needs. Features include fully managed cloud environments and applications, comprehensive system monitoring, OS patching, and event alerting. Service benefits include stress-free operations, proactive monitoring, efficient resource utilization, hassle-free maintenance, enhanced data security, and compliance assurance. Partner with us for seamless operations.

Features

• Fully managed cloud environment for seamless operations.
• Management of applications and services migrated to the cloud.
• Comprehensive system health monitoring and alerting for all resources.
• Monitoring and alerting of application-specific resources for efficiency.
• Operating System (OS) patching and upgrade services available.
• System event monitoring and alerting for proactive issue resolution.
• Customisable service levels tailored to your business requirements.
• Helpdesk support for incident management and resolution.
• Managed backup and recovery services for data protection.
• Audit and compliance support with annual system optimization reviews.

Benefits

• Stress-free operations with expert management of cloud environments.
• Focus on core objectives with delegated application management.
• Proactive monitoring ensures system stability and reliability.
• Efficient resource utilisation with application-specific monitoring.
• Hassle-free OS maintenance with patching and upgrade services.
• Timely issue resolution through proactive event monitoring.
• Tailored services for optimal support aligned with business needs.
• Swift incident resolution with dedicated helpdesk support.
• Enhanced data security with managed backup and recovery services.
• Assurance of compliance and optimised system performance.

£400 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@origin8tive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

167585895565592

Contact

Andrew Davies
01242 290320
tenders@origin8tive.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: Origin8tive offers bespoke cloud training services tailored to your needs. Whether you're new to the cloud or seeking specialised knowledge, we provide comprehensive training on essential and specialist services. From networking to disaster recovery, our training ensures your team is confident in administering and operating workloads. Delivered in conjunction with our cloud services, our training facilitates a smooth transition to operations, empowering your business for success.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • AZURE

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Origin8tive offers Cloud Migration & Adoption Services to ease the daunting task of migrating production workloads to public or private cloud. With expertise in AWS, Azure, and leading private cloud providers, we conduct thorough assessments, ensuring readiness and alignment with business objectives. Tailored migration plans, gap identification and resolution, and robust infrastructure readiness to minimize risks and complexities. We provide strategic guidance on migration strategies, reducing downtime and disruption. Our certified resources assist in application design, migration, and post-migration validation, ensuring a smooth transition and minimal post-migration issues. Benefit from diverse cloud expertise, streamlined planning, and long-term support options for sustained application management.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • AZURE

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Origin8tive offers Independent Assurance and Testing Services with a strong foundation in quality assurance. Our ISTQB-certified test resources ensure consistently high standards in test management, planning, and execution. Rigorous quality assurance processes establish checkpoints throughout the Software Development Life Cycle (SDLC), addressing defects promptly and ensuring final deliverables meet requirements. We provide customised test automation strategies covering functional and non-functional aspects, enhancing efficiency and test coverage. Performance testing encompasses various methods to identify scalability limitations and resource constraints, ensuring system performance meets requirements. We assess infrastructure performance to proactively address issues in network, cloud platforms, and hosting environments. Operational readiness testing and training sessions prepare teams for seamless system management and support. Empower your teams with certified resources and tailored testing strategies for effective system management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Origin8tive offers a comprehensive suite of Managed Cloud Services tailored to your business needs. We handle everything from fully managing your cloud environment and applications to system health monitoring and alerting. Our services include OS patching, upgrade, and assurance, along with system event monitoring and alerting for proactive issue resolution. With customisable service levels, helpdesk support, managed backup and recovery, and audit and compliance assistance, we ensure seamless operations while you focus on your core objectives. Benefit from stress-free operations, proactive monitoring, efficient resource utilisation, and hassle-free OS maintenance. Our tailored services provide swift incident resolution, enhanced data security, and assurance of compliance and optimised system performance, ensuring your business operates smoothly and securely in the cloud.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Support - for production system outages, 09:00 to 17:00 (UK time), Monday to Friday coverage and 2-hour response. ; Priority 2 Support - for non-urgent production system incidents, 09:00 to 17:00 (UK time), Monday to Friday coverage and 5-hour response. ; Priority 3 Support for non-production support incidents, 09:00 to 17:00 (UK time), Monday to Friday coverage and 8-hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Support levels: Origin8tive will use the ITIL process for providing service management.; Priority 1 Support - for production system outages, 09:00 to 17:00 (UK time), Monday to Friday coverage and 2-hour response.; Priority 2 Support - for non-urgent production system incidents, 09:00 to 17:00 (UK time), Monday to Friday coverage and 5-hour response.; Priority 3 Support for non-production support incidents, 09:00 to 17:00 (UK time), Monday to Friday coverage and 8-hour response.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS and AZURE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Origin8tive have committed up to £30,000 in staff costs for volunteering within our community, further improving community cohesion and supporting stewardship of the environment. We plan to push the volunteering initiative towards focusing on organisations supporting environmental protection and improvements in social value. As part of our ongoing efforts to be carbon-positive, we strive to deliver cutting edge solutions to all our clients whilst supporting the sustainability of our global environment. For every contract we win and each new member of the team we recruit, Origin8tive will plant hundreds of trees through Ecologi. Origin8tive offers both an electric car scheme and cycle to work scheme for its employees to promote the reduction of impact on our environment through carbon emissions by around a quarter through work related travel and commuting. Origin8tive are committed to reporting on the impact of social value throughout the lifetime of the Framework Agreement and we will report this to customers at a minimum of every 12 months from the Framework Agreement start date.

  Tackling economic inequality

  As a growing organisation, our social value priorities are based on elements which increase our capability and team size. The core belief behind this is the investment in future learners and workers. Origin8tive have established an apprenticeship scheme to create new jobs and new skills and increase our business resilience and capacity. Origin8tive have committed 3% of our revenue to this, and for future financial years, to re-invest through the recruitment of apprentices. This increases community cohesion by supporting our local colleges with Science Technology Engineering and Maths (STEM) and outreach activities. Having signed the Armed Forces Covenant, British Armed Forces Veterans now make up 11% of Origin8tive’s diverse workforce. This number is growing through work with the Career Transition Partnership, further improving our community cohesion and proving new skills and re-training and new jobs within our sector. Origin8tive are an accredited member of the Living Wage Foundation. The real Living Wage is the only UK wage rate based on the cost of living. We pay this voluntarily alongside over 14,000 UK businesses as we believe our staff deserve a wage which meets everyday needs - like the weekly shop, or a surprise trip to the dentist. Origin8tive are an accredited member of the Good Business Charter and commit this behaviour through all our contracts and engagements. This collectively covers care for our employees, suppliers, customers, and the environment whilst paying our fair share of tax. Origin8tive are committed to reporting on the impact of social value throughout the lifetime of the Framework Agreement and we will report this to customers at a minimum of every 12 months from the Framework Agreement start date.

  Equal opportunity

  To redress the balance on workforce equality, one of our priorities in STEM and outreach is supporting women in technology. Origin8tive resources have supported outreach events to encourage around 250 school-aged females to become interested in STEM subjects. Origin8tive attracts talent from diverse groups by offering equal and transparent pay structures, flexible working, and part time roles. Origin8tive are committed to reporting on the impact of social value throughout the lifetime of the Framework Agreement and we will report this to customers at a minimum of every 12 months from the Framework Agreement start date.

  Wellbeing

  Staff retention is key to our ability to grow and develop our workforce. Origin8tive has invested in several areas to improve the health and wellbeing of our staff. We invest £50,000 per annum in providing a weekly wellbeing hour which enables our team to improve their wellbeing and reconnect staff to our environment. Many of our resources choose outdoor exercise or reflection to reconnect to the environment. We offer a cycle to work scheme to promote the reduction and impact on our environment and improve the health and wellbeing of our staff. Origin8tive recruits and trains mental health first aiders, funds our employee assistance scheme and supports staff through longer full-term sickness payments to increase our commitments to customers through a more resilient resource supply chain. All our resources receive corporately funded healthcare and support, ensuring a healthy and capable workforce. Origin8tive are committed to reporting on the impact of social value throughout the lifetime of the Framework Agreement and we will report this to customers at a minimum of every 12 months from the Framework Agreement start date.

Pricing

• Price: £400 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@origin8tive.com. Tell them what format you need. It will help if you say what assistive technology you use.