XTRAVIRT LIMITED

Managed VMware Cloud On AWS

VMware Cloud on AWS is a managed service that combines AWS secure global cloud infrastructure with VMware SDDC software to deliver a fully supported, ready-to-run offering. Deployed and Managed by Xtravirt.

Features

VMware SDDC delivered as Public or Private cloud subscription service
Available in private datacentre and on Google and Amazon Clouds
Operates in multiple Availability Zones within the UK and international
Common user interface and API for on-prem and cloud
vMotion between on-premises and the cloud
Automated cluster scaling and host remediation
Direct Connect and L2VPN connectivity and offline data transfer options
Access additional cloud services without network charges (Hyperscaler instances)

Benefits

Jointly engineered by Broadcom with Hyperscaler partners
Unparalleled security of combined VMware and Cloud technologies and operations
Industry leading portability enables migration to and from the Cloud
Full operational consistency with on-premises VMware technologies
Scalable infrastructure available when and where you need it
Common virtual infrastructure makes hybrid deployments truly possible
Disaster Recovery economics are transformed by the cloud
Support existing and next-generation applications and containers in one platform
Enterprise grade cloud management and kubernetes orchestrated container service

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

XTRAVIRT LIMITED Chris Willliams
Telephone: 08004880038
Email: accounts@xtravirt.com

About your service

Service categories

IaaS

IaaS Compute

Container and serverless engine compute

Virtualised x86

General purpose
Compute optimised
Memory optimised

Accelerated

GPUs

Service scope

Service constraints: N/A
System requirements: N/A
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Severity 1) 30 minutes or less: 24x7 Major
Severity 2) 4 business hours Minor
Severity 3) 8 business hours Cosmetic
Severity 4) 12 business hours
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: VMware Cloud on AWS provides 24/7 Severity 1(production down) support as part of the service at no additional cost. Non-production down support is 9 to 5 local working hours

Xtravirt provides additional support and managed services will complement this to offer a flexible support and operating model aligned to customer needs
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Xtravirt offers a wide range of advisory, consulting and delivery services to support the design, deployment, adoption and management of VMware Cloud on AWS ensuring successful migration and recognition of value

VMware provides a range of resources to help to start using the VMware Cloud on AWS service. These include comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Migration of data to and from VMware Cloud on AWS is fully managed by the customer. Documentation exists along with additional tools and services to facilitate the migration of data. VMware Cloud on AWS natively runs VMware vSphere which stores customer data in an industry accepted virtual machine format and VMware vSphere natively supports the Open Virtualization Format (OVF), making it simple to download, clone, migrate, copy, port or transfer workloads between environments.

Xtravirt offers customers full consultancy and managed services to assist with service transition an management of cloud-exit programs
End-of-contract process: If you are using the Service Offering on an on demand basis, you can cancel at any time by deleting your SDDC, using the VMware Cloud on AWS Console. You will be charged for all usage up to the point of termination. Unless you purchase a new subscription, upon expiration of the Subscription Term all services will continue to operate on an on-demand basis and you will be billed at the then current on-demand rate for those services until you cancel your on-demand use.

Applicable Xtravirt Services are charged in line with defined terms and conditions
Documentation accessibility standard: EN 301 549

Using the service

Web browser interface: Yes
Using the web interface: The VMware Cloud on AWS Console enables customers to provision Software Defined Data Centers, Configure Networking, Add/Remove Hosts, Connect to the Virtual Center interface and get support. The Virtual Center Interface enables customers to manage their entire Software Defined Data Center.
Web interface accessibility standard: EN 301 549
Web interface accessibility testing: Web interface accessibility testing The Virtual Center interface has undergone accessibility testing. Results of all VMware accessibility tests can be found at: https://www.vmware.com/in/help/accessibility.html
API: Yes
What users can and can't do using the API: After the initial creation of the organisation's account, the service can be configured and operated via the API interface. VMware Cloud on AWS Service APIs, vSphere APIs and NSX API interfaces are all supported.
API automation tools: Ansible

Chef

OpenStack

SaltStack

Terraform

Puppet
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

Other
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS
Using the command line interface: Customers have access to all published and documented APIs through a command prompt.

Scaling

Independence of resources: Customer environments are logically and physically segregated to prevent users and customers from accessing resources not assigned to them. Each customer SDDC runs on dedicated hardware which eliminates the potential for other customers to affect their workloads. VMware and AWS both continuously monitor service usage to project infrastructure needs to support availability commitments/requirements.
Usage notifications: Yes
Usage reporting: API

Email
Optimising consumption: Yes
Automatic scaling: No

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

HTTP request and response status

Memory

Network

Number of active instances

Other
Other metrics: VSphere provides comprehensive infrastructure logs

Performance logs
Reporting types: API access

Real-time dashboards

Regular reports
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Broadcom (VMware), Omnissa, Veeam, Google, AWS, Dell, HP, Dynatrace, Microsoft

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

What’s backed up: Account configuration information

SDDC Configuration information
Backup controls: Customers retain control and ownership of their virtual machines and have the ability to use their own backup and recovery solution. VMware Cloud on AWS enables virtual machine images to be replicated to another Availability Zone or to a datacenter of the customer's choosing, which ensures that workloads would always exist in more than one physical location. There are many companies that offer backup and recovery solutions that are compatible with VMware Cloud on AWS service.
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface
Backup and recovery: Yes
RPO/RTO: No

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: VMware will use commercially reasonable efforts to ensure that each component of the Service Offering ("service component") is “Available” during a given billing month (as defined in the Service Description) equal to the “Availability Commitment” specified below: Service Component Availability Commitment SDDC Infrastructure 99.9% SDDC Management 99.9% VMware Site Recovery - Management 99.9% More information about the SLA can be found at: https://www.vmware.com/content/dam/digitalmar keting/vmware/en/pdf/docs/vmware-vmc-aws service-level-agreement-april-2023.pdf
Approach to resilience: VMware has implemented backup or redundancy mechanisms to ensure compliance with regulatory, statutory and contractual obligations. VMware has a defined Information Security Program that includes Business Continuity (BC) and Disaster Recovery (DR) strategies for data and hardware redundancy, network configuration redundancy and backups and regular testing exercises. VMware Cloud on AWS uses Amazon Web Services (AWS) geographically resilient data hosting options. Data centers are built in clusters in various global regions. VMware provides customers the flexibility to place instances and store data within multiple geographic regions as well as across multiple Availability Zones within each regions to support their resiliency needs.
Outage reporting: The real-time status of the VMware Cloud on AWS services along with past incidents is publicly available on https://status.broadcom.com/

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Management interfaces implement role-based access controls and require members to authenticate against the corporate identity provider. Access is managed through the management gateway which restricts access based on originating IP address and SSL usage. Additional security and authentication mechanisms including the use of time-based credentials are used to secure and monitor access.
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Dedicated device over multiple services or networks

Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Security policies are documented and available to employees on an internal web site. Policies and procedures are reviewed annually, updated as needed. VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues and service level customer service. On an annual basis, VMware Cloud on AWS is audited by third-party auditors for ISO 27001/17/18, SOC2, PCI-DSS and HIPAA. Policy adherence is included as a part of these third party audits.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: The VMware Cloud on AWS team has a comprehensive development lifecycle and and change management system in place. Continuous reviews and testing occur on the software development pipelines for individual products and components. VMware generates builds from approved components and runs these through BITs (Basic Integration Tests), PVTs (Product Validation Tests), FSLite (Feature Stress Lite Tests) and continuous Loop tests for Deployment, Upgrade and Cluster expansion/ reduction. Additionally, we run performance tests, feature stress tests, security scans, vulnerability tests and System Tests at scale for every cycle
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: VMware has comprehensive vulnerability management program in place which includes continuous internal and regular third-party vulnerability scanning and penetration testing. VMware patches or upgrades platform systems and applications after analyzing the severity and impact of potential vulnerabilities. VMware has subscriptions to pertinent vendor security and bug-tracking notification services. Remediation efforts are prioritized and applied against critical and high-risk issues based on recognized industry standards. Patch testing and rollback procedures are completed by the QA department to ensure compatibility with and minimal impact to the production environment.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: The Security Operations Center monitor VMC on AWS infrastructure 24x7 and alerted on security anomalies in the VMware Cloud on AWS environment. VMware Cloud on AWS has several intrusion detection/prevention mechanisms in place and the service continuously collects and monitors the environment logs which are correlated with both public and private threat feeds to spot suspicious and unusual activities. The customer is responsible for the security of the environment over which they have administrative level control.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: The process complies with industry standards for legally admissible chain-of-custody and forensic data-collection management processes and controls. Response standards, procedures, methods are implemented based on the severity level. If VMware determines that unauthorized access to/use/disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, governmental request. VMware will also notify customers of a suspected breach of the infrastructure if that breach occurred on a segment of the platform consumed by a customer, or in the event of Denial of Service attacks. VMware does not monitor guest workloads for such breaches.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: VMware
How shared infrastructure is kept separate: Each VMware Cloud on AWS Software Defined Datacenter (SDDC) is provisioned on dedicated bare-metal hardware within an AWS VPC dedicated to the customer. vSphere is installed on this dedicated hardware and customers are given access to their individual instance of Virtual Center to manage their virtual environment.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: Description of energy efficient datacentres VMware Cloud on AWS utilizes AWS datacenters and information about AWS & Sustainability can be found here: https://aws.amazon.com/about-aws/sustainability/

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 0.01%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Private Cloud

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: See GCloud Service offerings
-
Minimum Discounting: 0.01%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: - Customer specific architecture and design
- buyer specific / custom deployment requirements
- Additional licenses for dependent surround services
- integration to existing buyer services
- buyer specific networking, security, identity needs
- allocation of buyer technical specialists to support implementation
-
Additional sources of cost reduction: - use of standardised services
- accelerated deployment timelines
- retirement of existing services

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Broadcom / VMware