LOGIQ CONSULTING LTD

DISX (OFFICIAL) - Secure Collaboration Platform

A secure collaboration platform operating at OFFICIAL-SENSITIVE, aligned to CSMv4 and Secure‑by‑Design principles. DISX provides managed communication, document sharing and productivity services, including Microsoft 365, Teams and optional Copilot AI. It enables assured collaboration across government and partners with secure endpoints, BYOD support and connectivity to public sector networks.

Features

• CSMv4‑aligned secure‑by‑design platform
• Full Microsoft Office suite with optional Copilot AI
• Collaboration via Microsoft Teams and SharePoint
• Fully managed IT service and user support
• Secure Internet Gateway for protected access
• CSMv4‑aligned hardened endpoint builds
• BYOD support for iOS and Android devices
• Secure email and messaging capabilities
• r.mil.uk connectivity for defence collaboration
• MCN/RLI connectivity for government networks

Benefits

• Strong security assurance and compliance alignment
• Rapid deployment into operational environments
• Scalable from individual users to large organisations
• Turnkey secure collaboration environment
• Customisable to meet bespoke organisational needs
• Enables remote access for flexible working
• Reduces reliance on unmanaged collaboration tools
• Supports assured communication with partners
• Enhances productivity within secure boundaries
• Strengthens cyber resilience through secure‑by‑design controls

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

167820705002084

Contact

Nick Snelling
07766142766
commercial@logiqconsulting.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Users must have appropriate clearances to access the service.
• System requirements: Subject to customer requirements

User support

• Email or online ticketing support: Yes
• Support response times: The response SLA for the support service is 30 minutes (p1 tickets), Monday to Friday, from the hours of 9-5.; ; Enhanced support options are available upon request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Logiq provides comprehensive support through multiple service levels, ensuring rapid response and resolution for incidents of varying priority. Customers receive technical support via Phone, email, and web-form, with incidents triaged and responded to according to their business impact.; Support is structured into four priority levels:; ; P1 (Critical): Service or application unavailable, major business impact. Target response: 30 minutes, resolution: 4 hours.; P2 (High): Significant impact on business reputation or productivity. Target response: 1 hour, resolution: 8 hours.; P3 (Medium): Service is adversely affected but business impact is limited. Target response: 8 hours, resolution: 16 hours.; P4 (Low): Minimal impact, such as a single user issue. Target response: 8 hours, resolution: 40 hours.; ; Progress updates are provided regularly, and escalations are managed by the Service Management Lead. Service availability is guaranteed at 99.9% uptime.; Support costs are typically included in the standard subscription fee; however, enhanced or bespoke support packages may incur additional charges, depending on customer requirements.; ; Logiq offers access to a Service Delivery Manager, who acts as a technical account manager, ensuring high-level oversight and direct escalation for critical issues
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a structured onboarding process designed for secure environments. Customers receive:; ; Comprehensive user documentation covering service features, security responsibilities, and access procedures.; Optional online training sessions for administrators and end users, delivered via secure video conferencing.; Dedicated onboarding support including account setup and initial setup assistance.; Access to a knowledge base and FAQs for ongoing reference.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data through secure transfer methods agreed during onboarding. Options include encrypted download via the platform interface or secure file transfer protocols to a designated environment. Logiq provides guidance and support to ensure all data is exported in a usable format before deletion, maintaining compliance and confidentiality.
• End-of-contract process: When the contract ends, we initiate a secure offboarding process. This includes:; ; Account deactivation and removal of user access.; Data extraction support, allowing customers to export all data in standard formats (this may have additional charges dependent on the approach).; Confirmation of data deletion from our systems in line with agreed retention policies (where applicable).; Optional handover sessions to assist with migration or compliance checks (additional cost).; ; Our goal is to ensure a smooth, secure transition with full customer control over their data.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We make documentation accessible by:; ; Providing content in digital formats (PDF and HTML) that can be opened on common devices.; Using plain language, clear headings, and logical structure to aid comprehension.; Ensuring documents are searchable and include hyperlinks for quick navigation.; Offering alternative formats on request, such as large print or simplified guides.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: DISX Mobile Service; ; Access: Available on iOS and Android devices (BYOD supported).; Applications: Access to standard Microsoft Office suite and collaboration tools via mobile apps.; ; Features: Secure communication, document access, and collaboration on the go.; ; Limitations: Some advanced features (like full desktop Office apps, printing, or certain integrations) may be limited or unavailable on mobile devices.; User Experience: Designed for flexibility and remote/homeworking, enabling secure access from anywhere.; ; Security: Maintains the same high security standards as desktop, including endpoint protection and compliance with Official-Sensitive requirements.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: All aspects can be customised for a buyer by the supplier, please engage with our sales and pre-sales team to suport those requirements.

Scaling

• Independence of resources: DISX(O) is designed with multi-tenant isolation and resource controls to ensure consistent performance:; ; Dedicated resource allocation: Compute, storage, and network capacity are provisioned to prevent contention between tenants.; Elastic scaling: The platform automatically scales to meet demand spikes without impacting other users.; Performance monitoring: Continuous monitoring of utilisation and proactive capacity management maintain service stability.; Quality of Service (QoS) controls: Traffic shaping and prioritisation ensure critical workloads remain unaffected.; High-availability architecture: Redundant infrastructure and load balancing distribute demand evenly.; ; These measures guarantee predictable performance and resilience, even during periods of high demand.

Analytics

• Service usage metrics: Yes
• Metrics types: All relevant metrics that relate to the associated SLAs.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data at any time through secure, controlled processes:; ; Self-service export, enabling download of data in standard formats (e.g., CSV, XML, or native file types).; Encrypted transfer options for larger datasets, using customer-approved secure channels.; Clear guidance provided in offboarding documentation to ensure compliance and integrity.; Technical support available for bulk exports or bespoke requirements (additional cost).; ; All exports are logged and verified to maintain security and auditability. The exort approach can be customised to meet the buyer's requirements.
• Data export formats: Other
• Other data export formats: Typically it will always be in the original format
• Data import formats: Other
• Other data import formats: Subject to the type of data that is required

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: This can vary or be bespoke dependent on the buyer's network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% availability
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We enforce strict access controls across management interfaces and support channels. Role-based access control (RBAC) ensures only authorised personnel can perform administrative actions. All interfaces require multi-factor authentication (MFA) and encrypted connections. Support channels are restricted to verified users, with identity checks before any change or sensitive information is shared. Administrative actions are logged and monitored for compliance, and privileged accounts are reviewed regularly to prevent misuse.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001:2022 and applicable government standards. Our overarching Information Security Policy is supported by specific policies covering:; ; Access Control (user registration, rights management, password policy); Cryptographic Controls (encryption and key management); Anti-Malware and Vulnerability Management; Security Risk Management and Incident Response; ; Policies are reviewed at least annually by the Chief Information Security Officer (CISO) with oversight from Executive Leadership. Independent audits confirm compliance with regulatory and contractual obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a formal Configuration and Change Management process consistent with ISO/IEC 20000. All service components are recorded in a Configuration Management Database (CMDB) and tracked throughout their lifecycle. Changes follow a structured workflow: impact and risk assessments include mandatory security evaluation before approval by the Change Advisory Board (CAB). Emergency changes are documented and reviewed post-implementation. Version control, rollback plans, and continuous monitoring ensure integrity and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a formal Vulnerability Management process integrated with our ISMS. Potential threats are assessed through continuous risk analysis, vulnerability scanning, and penetration testing. Intelligence is sourced from vendor advisories, NCSC alerts, and recognised threat feeds. Patches for vulnerabilities are deployed within 14 days. All actions are logged, verified, and reviewed to maintain compliance and service integrity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We implement continuous protective monitoring using SIEM tools and automated alerts. Potential compromises are identified through log analysis, anomaly detection, and correlation of security events across systems. When a threat is detected, our Incident Response Team follows a defined process: immediate containment, investigation, and remediation. Critical incidents are responded to within 15 minutes, with full resolution prioritised based on severity. All incidents are documented, reviewed, and reported to ensure compliance and continuous improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal Incident Management process with predefined workflows for common events such as service outages, security alerts, and access issues. Users can report incidents via the service desk portal, email, or phone. Each incident is logged, categorised, and prioritised for resolution. We provide incident reports detailing root cause, impact, and corrective actions, shared through secure channels after closure. All incidents are reviewed for lessons learned and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: MOD Core Network (MCN) (RLI)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A user for an organisation can be enrolled in a free trial for up to 30 days. The user will need to be formally onboarded and security clearance verified.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS - BSI
• ISO/IEC 27001 accreditation date: Tuesday 17 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS - ISOQAR
• ISO 9001 accreditation date: Friday 27 October 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A83637e2-4ad3-43c8-9dbc-6957e3216bc9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A430192c-98bf-4b34-8721-211b9c639d3f
• Other security certifications: Yes
• Any other security certifications: Defence Cyber Certification - Level 0

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.