ZENZERO SOLUTIONS LIMITED

Power Platform Development and Support

Offer end-to-end advisory, consulting, development, and support services for Microsoft Power Platform, specialising in custom business applications that are designed using an agile approach to delivery value early. We empower clients by enhancing productivity, streamlining processes, and leveraging data-driven insights.

Features

• Customized solutions tailored to specific business needs and goals.
• Full lifecycle support from concept through deployment and maintenance.
• Expert consulting on Power BI, PowerApps, and Power Automate.
• Advanced data integration and analytics capabilities.
• Proactive troubleshooting and ongoing technical support.
• Scalable solutions that grow with your business requirements.
• User training and empowerment for self-service capabilities.
• Compliance with industry standards and data security protocols.
• Quick deployment of applications reducing time to value.
• Enhanced collaboration features within Microsoft ecosystem.

Benefits

• Boost operational efficiency with streamlined business processes.
• Gain insights from data with powerful analytics tools.
• Reduce IT overhead with managed service support.
• Enhance decision-making with real-time data access.
• Increase user adoption with intuitive, customized applications.
• Achieve faster results with rapid application development tools.
• Ensure data integrity and security across applications.
• Scale solutions as business needs evolve.
• Lower development costs compared to traditional custom software.
• Improve collaboration using integrated Microsoft technologies.

£750 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

168151296825001

Contact

Adam Crossling
03333209900
tenders@zenzero.co.uk

Planning

• Planning service: Yes
• How the planning service works: At the initiation of this service, we will run a discovery and strategy workshop to align business objectives to automation outcomes and develop a roadmap with your business users. This workshop will allow our professional team to understand how your business operates and what the key goals are for the service. These goals are then mapped against a set of projects and initiatives with measurable outcomes delivered in an agile approach to realise value early and test quickly.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is included as a separate phase with all our development and support projects to train internal business users on the solution we have developed. This training is focussed on using the solution as a business user and resolving basis user queries
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft PowerBI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the planning phase, we run a strategy and discovery workshop to map the business objectives to the service outcomes. This involves access to a set of experts in cloud solutions who design the migration and future architecture for the client. This roadmap is then used to define a roadmap and set of activities to migrate between cloud providers or into the cloud
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure Cloud Services
  • Microsoft Dataverse
  • Microsoft SharePoint
  • Microsoft 365
  • Microsoft Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For every service offering, we provide a phase of development that includes user acceptance testing and technical assurance by an internal technical team separate from the development team. This agile approach allows us to test as we deliver features and function of the solution. Performance testing is done through user acceptance testing of each solution

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide hosting through all Microsoft platforms including Azure cloud services, Dataverse, SharePoint and other 365 locations. We provide all Microsoft software including Power Platform and Dynamics 365 as consultancy, development, maintenance and support

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, portal and website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Testing to WCAG 2.1 A standards.
• Support levels: Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/09/2023
• What the ISO/IEC 27001 doesn’t cover: All current services covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have applied to become a certified B Corp. Our B Corp work involves a commitment to social and environmental performance, accountability, and transparency. We've taken steps to legally ensure that our decision-making process includes these considerations over time, regardless of company ownership. This includes signing agreements and adopting legal forms that require the consideration of all stakeholders. We're now a B Corp pending organization, having completed an impact assessment on our environmental and social policies and procedures, including reporting on our scope 1 emissions. We've invested in carbon offset projects and have goals to be carbon neutral by 2027.

  Covid-19 recovery

  Covid-19 recovery During COVID 19 to support our workforce, we held (and continue to hold) regular team huddles and one-to-one calls via Microsoft Teams to check in with staff and understand the state of their wellbeing. This included ensuring that the environments they were working in were suitable and supportive. We are proud of the pastoral care we provide to our employees, particularly the younger members of staff and those who do not have a family around them that can operate as a support group. We provide all staff with private medical care via Vitality. These services provide them with full private healthcare benefits, including access to a mental health helpline and a range of complementary therapies, including holistic therapies. We regularly supports charitable organisations and educational establishments through donations of either money or end of commercial life IT equipment. For example, we have donated a number of reconditioned systems to a school in Kenya. Furthermore, we work with a number of local entrepreneurs who own small businesses, supporting them through employment opportunities, mentoring, and knowledge sharing.

  Tackling economic inequality

  Tackling economic inequality Zenzero regularly take on board apprentices and will continue to do. Some of our previous apprentices are still with the company and hold roles such as: technician, systems administrator, helpdesk team leader, and head of technical. Furthermore, to support our growth we have 27 open vacancies across all regions. Zenzero is an equal opportunity employer. Every employee benefits from a personalised training matrix that enables us to track their development and ensure they receive all the training required to perform their role to the highest possible standard. The scope of this internal training includes working with our primary software providers to help staff gain accreditation and degrees, including with Microsoft, as Zenzero is a Microsoft Solutions Partner. Furthermore, Zenzero encourages staff to pursue any additional QA training courses that will further develop their skills and knowledge.

  Equal opportunity

  Equal opportunity Zenzero is an equal opportunities employer and welcome applications from people from all backgrounds and experiences, including individuals with disabilities. All staff receive equality, diversity & inclusion (EDI) training, and any employee whose role includes conducting interviews also undergoes training on disability sensitivity. We are committed to supporting disabled employees with any reasonable adjustments they require, including: -Assistive technology, -Non-medical assistive support, such as ergonomic chairs, desks, and mice & keyboards, -Flexible working hours in order to accommodate their needs within the scope of our operations. Requests for reasonable adjustments are voluntary and confidential, and we will work closely with any employee who requests them to provide the support and accommodation necessary to enable them to fulfil their role. Zenzero has a multicultural workforce, with employees from a range of races, religions, and other protected characteristics under the Equality Act 2010. We are committed to providing all staff with the same support, guidance, and opportunities for development, and have procedures in place to prevent discrimination and promote EDI. Harassment or victimisation of any kind are not tolerated and will result in swift and severe action. We are also in the process of gaining Investors in People accreditation.

  Wellbeing

  Wellbeing To support the wellbeing of our workforce, Zenzero holds regular team huddles and one-to-one meetings to check in with staff and understand the state of their wellbeing. During the COVID-19 pandemic, these were conducted via Microsoft Teams, but we are now also introducing in-person meetings/huddles. During the pandemic, these calls including checking in with staff to ensure that the environments they were working in were suitable and supportive. We are proud of the pastoral care we provide to our employees, particularly the younger members of staff and those who do not have a family around them that can operate as a support group. In order to protect both their physical and mental wellbeing, we provide staff with private medical care via Vitality. These services provide them with full private healthcare benefits, such as access to a mental health helpline and a range of complementary therapies, including holistic therapies. We encourage staff to play a positive role in the community, and support them with knowledge & expertise, equipment, and money, as necessary, to enable them to do so. Additionally, Zenzero holds regular social events for all teams and regions globally to create a positive and fun working environment

Pricing

• Price: £750 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.