Anya Consultancy Services Limited

System Integration Services

ACS is a specialist Systems Integrator with engineers certified in a number of middleware solutions. ACS offers an Intelligent Integration Hub based on robotic process automation which helps our clients reduce cost, increase accuracy and compliance to meet business goals.

Features

• Bespoke Data Warehouse Solutions
• Master Data Management strategies and delivery
• Corporate Reporting
• Operational Reports
• Analytics
• Remote Access
• Real-time Reporting
• NoSQL Capabilities
• Data Integration
• Data Architecture

Benefits

• Data Consistency across environments
• Data Accuracy can be measured
• Single version of Truth through Master data management
• Data Documentation/Artefacts can be produced
• Data Security throughout processing and support phases
• AGILE methodology adopted with Client acceptance stages
• 24:7:365 support desk to manage any issues

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

168174060444905

Contact

Balaji Perumal
+44 7841096318
bd@anyaconsultancy.com

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities

Service scope

• Service constraints: There are no known service constrains.; The service is fully cloud-based and accessible via any modern web browser with an internet connection.; It's not required an additional hardware, software, plug-ins, or third-party licences. The service has no limits on capacity or usage and no expected downtime, except for standard maintenance periods that are always notified beforehand.

User support

• Email or online ticketing support: Yes
• Support response times: We provide tiered response times based on the severity of the issue:; Critical- Complete service failure or severe degradation causing immediate financial, legal, or reputational impact.; Within 30 minutes-Within 2 hours; Severe: Major service issue significantly hindering operations or full failure affecting a single user. Business risk is high.; Within 30 minutes- Within 4 hours; Routine: Minor issues or occasional disruptions with moderate business impact. Does not halt operations.; Within 4 hours- Within 8 hours; Low: User queries or issues with little to no operational impact.; Within 8 hours; Not applicable / As agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We conduct ongoing accessibility testing of our web chat service using a combination of automated and manual methods. Automated testing includes Lighthouse and other WCAG 2.2-aligned tools to identify common accessibility issues.
• Support levels: We provide complete ITIL supports for all level of support requirements.
• AI chatbot: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Pricing

• Discount for educational organisations: Yes

Architecture roles

Business architect

Role level	UK Rate	Offshore Rate
Business architect	£650.00	£325.00
Lead business architect	£750.00	£400.00

Data architect

Role level	UK Rate	Offshore Rate
Data architect	£600.00	£300.00
Senior data architect	£700.00	£400.00

Enterprise architect

Role level	UK Rate	Offshore Rate
Lead enterprise architect	£750.00	£400.00

Network architect

Role level	UK Rate	Offshore Rate
Lead network architect	£800.00	£400.00

Security architect

Role level	UK Rate	Offshore Rate
Lead security architect	£750.00	£300.00

Technical architect

Role level	UK Rate	Offshore Rate
Lead technical architect	£750.00	£400.00

Chief digital and data roles

Chief data officer

Role level	UK Rate	Offshore Rate
Chief data officer	£800.00

Chief information security officer

Role level	UK Rate	Offshore Rate
Chief information security officer	£800.00

Chief technology officer

Role level	UK Rate	Offshore Rate
Chief technology officer	£700.00

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£800.00	£400.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Lead cyber security governance and risk manager	£500.00	£250.00

Cyber security monitoring

Role level	UK Rate	Offshore Rate
Lead cyber security monitoring	£500.00	£250.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Lead cyber security incident response	£500.00	£250.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Lead cyber security vulnerability management	£450.00	£200.00

Data roles

Analytics engineer

Role level	UK Rate	Offshore Rate
Trainee analytics engineer	£500.00	£250.00
Analytics engineer	£600.00	£300.00
Senior analytics engineer	£700.00	£300.00
Lead analytics engineer	£750.00	£350.00

Data analyst

Role level	UK Rate	Offshore Rate
Data analyst	£600.00	£250.00
Senior data analyst	£750.00	£350.00

Data engineer

Role level	UK Rate	Offshore Rate
Data engineer	£600.00	£250.00
Lead data engineer	£750.00	£350.00

Performance analyst

Role level	UK Rate	Offshore Rate
Lead performance analyst	£750.00	£350.00

IT operations roles

Application operations engineer

Role level	UK Rate	Offshore Rate
Application operations engineer	£550.00	£300.00
Senior application operations engineer	£600.00	£300.00

Business relationship manager

Role level	UK Rate	Offshore Rate
Lead business relationship manager	£800.00	£400.00

Change and release manager

Role level	UK Rate	Offshore Rate
Configuration analyst	£450.00	£200.00
Change and release analyst	£500.00
Change and release manager	£600.00

End user computing engineer

Role level	UK Rate	Offshore Rate
End user computing engineer	£250.00
Senior end user computing engineer	£350.00	£150.00
Lead end user computing engineer	£450.00	£200.00

IT service manager

Role level	UK Rate	Offshore Rate
Senior IT service manager	£650.00	£300.00

Infrastructure engineer

Role level	UK Rate	Offshore Rate
Infrastructure engineer	£500.00	£250.00
Senior infrastructure engineer	£600.00	£300.00

Infrastructure operations engineer

Role level	UK Rate	Offshore Rate
Infrastructure operations engineer	£350.00	£200.00

Service desk manager

Role level	UK Rate	Offshore Rate
Service desk analyst	£250.00	£150.00
Senior service desk analyst	£300.00	£200.00
Service desk manager	£500.00	£250.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Business analyst	£550.00	£250.00
Senior business analyst	£700.00	£350.00

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£600.00	£300.00

Digital portfolio manager

Role level	UK Rate	Offshore Rate
Digital portfolio manager	£500.00	£300.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst

Role level	UK Rate	Offshore Rate
Tester (QAT)	£500.00	£250.00
Lead QAT analyst	£550.00	£300.00

Test engineer

Role level	UK Rate	Offshore Rate
Senior test engineer	£650.00	£350.00

Test manager

Role level	UK Rate	Offshore Rate
Test manager	£650.00	£400.00

Software development roles

Development operations (DevOps) engineer

Role level	UK Rate	Offshore Rate
DevOps engineer	£500.00	£300.00

Frontend developer

Role level	UK Rate	Offshore Rate
Frontend developer	£450.00	£250.00
Senior frontend developer	£500.00	£300.00

Software developer

Role level	UK Rate	Offshore Rate
Developer	£450.00	£250.00
Senior developer	£550.00	£350.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 31 January 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification covers the provision of development, integration, consultancy, and support services within our defined ISMS scope.; The certification does not cover customer-owned infrastructure or environments, third-party platforms and services outside our direct control, customer operational processes, or any services not explicitly included within the certified scope.; Where third parties or customer environments are involved, associated risks are managed through supplier assurance, contractual controls, and risk management, but these elements remain outside the ISO/IEC 27001 certification boundary.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI Assurance UK Limited
• ISO 9001 accreditation date: Friday 10 November 2023
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the provision of product development, software solutions, integrations, IT support, and related consultancy services within our defined Quality Management System (QMS) scope.; The certification does not cover:; Customer-owned or customer-managed infrastructure, systems, or devices; Third-party products, platforms, or services not delivered or controlled by us; Customer internal operational or business processes; End-user operation of solutions once handed over to the customer; Physical installation, facilities management, or on-site operational services, unless explicitly contracted; Any services or activities not explicitly included in the certified ISO 9001 scope; Where third parties or customer dependencies are involved, quality is managed through supplier evaluation, contractual controls, and performance monitoring, but these elements sit outside the ISO 9001 certification boundary.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Df5db3c6-7588-4880-835d-3bca6343f91f
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Eb944618-962a-4522-b972-c3b30dc791cb
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@anyaconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.