RELIANCE HIGH-TECH LIMITED

CAPSS approved Genetec Security Center and Security Center SaaS provided by Reliance High Tech

Genetec Security Center SaaS is a cloud-delivered security management service provided by Reliance that unifies CCTV, access control, ANPR and monitoring in one platform. It enables centralised operations across single or multi-site estates, with secure remote access, audit trails, automated updates and scalable licensing to support resilience, compliance and action.

Features

• Unified platform for video, access control, ANPR and intrusion management
• Centralised monitoring for single or multi-site estates
• Secure remote access for authorised users
• Role-based permissions and user management
• Full audit trails and activity logging
• Automated software updates and feature releases
• Scalable licensing and easy expansion as needs grow
• Event management, alarms and incident workflows
• Reporting and dashboards for operational oversight
• Integration support for third-party devices and systems

Benefits

• Seamlessly integrates with Genetec Security Center on-prem for continuity
• Faster deployment without new on-site server infrastructure
• Scale users, sites and devices as requirements grow
• Scale users, sites and devices as requirements grow
• Improved resilience via managed cloud hosting and operations
• Secure remote access improves responsiveness and flexible working
• Centralised multi-site visibility for consistent control and oversight
• Role-based access and audit trails support compliance requirements
• Rapid feature releases keep your security capability current
• Enables modernisation without disruptive big-bang migrations

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

168184855079589

Contact

Nicola Verrier
08451210802
info@reliancehightech.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Integrates seamlessly with Genetec Security Center (on-premises), with the option to deploy cloud-only or as a hybrid-cloud solution spanning cloud, on-prem and edge components.; ; It can also integrate with third-party solutions via the Genetec API/SDK, including identity and SSO and business platforms, plus wider third-party security technologies where required.
• Cloud deployment model: Public cloud
• Service constraints: Supported hardware - only devices and firmware versions on the Security Center SaaS Supported Device List are supported (some integrations may require Cloud Link appliances).; ; Network performance: latency of 150 ms or less to the closest Azure data centre is mandatory, with sufficient bandwidth for video use cases.; ; Firewall/proxy allow-listing: outbound access (including TCP 443) and specific endpoint domains must be permitted for client apps and services.; ; Feature differences by plan - functionality varies by subscription plan and differs from Security Center on-premises (see the Genetec feature matrix).; ; Planned maintenance - may occur and is notified in advance under SLA.
• System requirements:
  • Client OS: Windows 10+ desktop; modern browsers for web
  • CPU: Core 2 X6800 minimum; modern i7 recommended
  • RAM: 4GB minimum; 32GB recommended
  • 64-bit OS recommended for best performance
  • Disk: 80GB plus 6GB free; SSD recommended
  • Graphics: 256MB GPU; 1280x1024 display minimum
  • Network: 100Mbps NIC minimum; Gigabit Ethernet recommended
  • Latency: 150ms or less to nearest Azure region
  • Devices: use models/firmware on Genetec supported list
  • Firewall: allow outbound TCP 443 to Genetec endpoints

User support

• Email or online ticketing support: Yes
• Support response times: Reliance provides email and online ticketing via our centralised service platform. Both in out of normal business hours we respond within 20 minutes, then progressed according to priority and agreed SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Reliance provides structured support packages aligned to familiar Bronze, Silver and Gold contract levels. Each package sets out the agreed support scope, service hours, escalation routes, reporting and service review arrangements, with service levels tailored to the client’s operational risk and estate complexity. Pricing is provided on a per-client basis because it depends on factors such as the size and configuration of the solution, the number of sites and users, integration requirements, and the response cover required.; ; Support is delivered through a combination of triage and remote support and nationwide field engineering. Where applicable, issues are assessed remotely first to confirm impact, identify the cause and, where possible, restore service without a site visit. If attendance is required, we deploy suitably skilled engineers from our nationwide team, supported by in-house technical specialists.; ; Service levels are agreed per client, but for most operationally critical environments we typically work to a 4-hour response for critical incidents, with clear communication throughout and progress tracked via our centralised service platform. Where the requirement calls for enhanced assurance and faster outcomes, we can also provide dedicated on-site engineering resource, including embedded support, to suit the estate, operating hours and governance needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Reliance helps users get started through a structured onboarding approach that makes sure the service is set up correctly, users are confident, and day-to-day operations run smoothly from the outset. We begin by confirming the buyer’s requirements, user roles and operational workflows, then support initial configuration, user set-up and integration checks as required.; ; We provide a mix of training and guidance to suit different teams and locations. This typically includes onboarding sessions, role-based user training, and administrator training for those responsible for managing users, permissions and site settings. Where the estate or operational model benefits from it, we can also deliver on-site training and floor-walking to support go-live.; ; Users are supported with clear documentation, quick reference guides and agreed operating procedures, alongside access to our centralised service platform for raising and tracking queries. After go-live, we offer follow-up sessions to reinforce best practice, introduce new features and ensure the service continues to meet the buyer’s needs over time.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At contract end, Reliance works with the buyer to agree what data needs to be extracted and in what format (for example user and access records, event and alarm history, audit logs, reports and configuration information). We then support export and handover using the platform’s reporting and export functions, and where appropriate API-based extracts for structured datasets. Any data retention and deletion is carried out in line with the agreed exit plan, contractual requirements and the buyer’s governance policies, with written confirmation of completion.
• End-of-contract process: At the end of the contract, Reliance follows an agreed exit plan to ensure an orderly handover and no loss of critical information. We confirm the end date, access requirements and responsibilities, then support the buyer to export relevant data and reports (for example audit history and event logs) and capture a final system configuration record for governance. We also complete account closure activities such as removing or transferring user access, closing open tickets, and providing a final service summary.; ; Included in the contract price is standard offboarding support including exit planning meetings, guidance on available export options, reasonable assistance to run standard exports, and administrative closure of the service. Additional cost may apply where the buyer requires enhanced exit services, such as large-scale or bespoke data extracts, API-led exports, extended support hours, on-site assistance, third-party coordination, or continued access beyond the contract end date. Any additional costs are agreed in advance and priced based on scope, complexity and the time required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Reliance provides onboarding and offboarding documentation in accessible, commonly used digital formats (typically Word and tagged PDF) so buyers can use their preferred tools, including screen readers, zoom and display settings. Documents are written in plain language, with clear headings, consistent structure, meaningful link text and tables used only where they aid understanding. We avoid embedding key information solely in images and, where screenshots are helpful, we provide accompanying text to explain the steps.; ; Where required, we can supply large-print versions, reflow-friendly layouts and alternative formats agreed with the buyer. For offboarding, we provide clear, step-by-step instructions covering access removal, data export/retention decisions and handover activities, with named points of contact for support. If the buyer has specific accessibility standards or internal templates, we will align our documentation to those requirements as part of mobilisation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is delivered through the Genetec Mobile app (iOS/Android) and is designed for on-the-move use - for example viewing live and recorded video, receiving and acknowledging alarms, and carrying out basic incident actions. The desktop experience (Windows client and web access) is intended for full operational control, including richer configuration, administration, advanced monitoring workflows, investigations, reporting and broader day-to-day security management across sites.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access the service through a graphical user interface, using the Security Center desktop client (Windows) and the web application, with mobile access available via the Genetec Mobile app.
• Accessibility standards: None or don’t know
• Description of accessibility: Genetec Security Center SaaS is accessed via a web interface and a Windows desktop client. Users can tailor layouts, scale views and dashboards, and use role-based permissions so each person only sees what they need. Audit trails and event handling help users follow actions and decisions. Advanced monitoring depends on visual content such as live/recorded video and multi-tile views, so a desktop screen provides the best experience. Where accessibility needs are identified, Reliance will agree user roles, simplified layouts and training, and validate usability during onboarding and acceptance.
• Accessibility testing: We have not carried out formal, documented interface testing specifically with assistive technology users for Genetec Security Center SaaS. Where accessibility is a requirement, Reliance will work with the buyer to run user acceptance sessions using the assistive tools they rely on (for example screen readers, keyboard-only navigation and display scaling), capture feedback, agree any reasonable adjustments (roles, simplified layouts, training and operating approach), and confirm suitability before go-live.
• API: Yes
• What users can and can't do using the API: Genetec Security Center SaaS supports integration via Genetec’s Web SDK, which is partly REST-style and designed for cross-platform development. It enables “day-to-day” interactions such as receiving alarms and events, creating reports, and managing entities including cardholders.; ; Service setup is typically completed through the platform’s administration tools, with the API then used to automate onboarding tasks (for example bulk cardholder/user data, credential updates, and integration workflows with third-party systems). Changes can be made through the API where the relevant objects and commands are exposed, and only within the permissions granted to the API account/role.; ; Limitations: the Web SDK does not provide every capability available in the full Security Center SDK, so some configuration and administration tasks remain UI-led. For web-based video display, Genetec provides the separate Web Player library, rather than a full media library within the Web SDK.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise Genetec Security Center SaaS mainly through configuration. This includes creating users and assigning roles, then tailoring what each user can see and do using privileges and (where used) privilege templates.; ; Operational teams can also tailor how they work day to day by setting up site and device groupings, alarms and event handling, reports, and role settings that match their processes and governance. Roles are a core building block in Security Center and Security Center SaaS.; ; Customisation is carried out by authorised administrators in the Genetec Configuration tools, with changes controlled through permissions and inheritance rules. Reliance can complete configuration on the buyer’s behalf as part of onboarding and change control, or support buyer admins to manage it themselves.; ; For deeper tailoring, developers can integrate third-party systems using Genetec’s Web-based SDK role to expose SDK methods as web services, enabling bespoke workflows and integrations.

Scaling

• Independence of resources: Genetec Security Center SaaS is delivered as a cloud service hosted in Microsoft Azure, which provides the underlying compute, storage and networking capacity needed to operate the service at scale.; ; Genetec positions Security Center SaaS as massively scalable, enabling performance and capacity to grow as more users, sites and devices are added, without requiring buyers to procure or manage additional on-prem infrastructure.; ; Where buyers operate a mixed estate, the service also supports a hybrid-cloud model, allowing operations to span cloud, on-premises and edge components. This helps ensure local site requirements can be met while still benefiting from cloud-delivered service capabilities.

Analytics

• Service usage metrics: Yes
• Metrics types: Reliance can provide service usage and operational metrics through the platform’s reporting and audit capabilities, along with our reporting pack. Typical metrics include user activity (logins and actions), alarms and events raised/acknowledged, incident response times, system health and availability indicators, device connectivity/uptime, and support metrics such as ticket volumes, priority split, response/attendance performance and repeat fault trends. Metrics are agreed to suit the buyer’s governance needs and can be reviewed in regular service meetings.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Genetec

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Customer content is protected using modern encryption standards at rest, with access restricted to authorised administrators/users per buyer-defined privileges.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data using the platform’s built-in reporting and export functions, which allow reports, event history and operational records to be extracted in common formats (such as CSV and PDF, depending on the report). Where structured or larger-scale extracts are needed, data can also be exported via API-based methods and agreed integration workflows. Reliance supports buyers to choose the right export method, run exports securely, and validate that the extracted data meets their governance and retention needs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • MP4
  • G64
  • G64x
  • ASF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON (Via API/Integration)
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Communication within the platform is secured using the HTTPS protocol and TLS certificates to ensure that only trusted parties can access the data. Data in transit is currently encrypted using TLS 1.2 and above.
• Data protection within supplier network: Other
• Other protection within supplier network: Encryption at rest: All customer data, including video recordings, logs, and configuration data, is encrypted using AES‑256.; ; Role-based access control (RBAC): Only authorized users with assigned roles can access specific data.; ; Logical data segregation: Multi-tenant architecture ensures each customer’s data is isolated from others.; ; Backups and redundancy: Data is regularly backed up and replicated across secure data centers to prevent loss.; ; Monitoring and audit logging: Continuous security monitoring, intrusion detection, and audit logs track access and changes.; ; Physical security of data centers: Access is restricted with CCTV, badge access, and environmental controls to protect servers and storage devices.

Availability and resilience

• Guaranteed availability: Genetec’s Cloud Services SLA (applicable to Security Center SaaS) guarantees 99.9% monthly availability, calculated as (Total Time - Downtime) / Total Time.; ; If availability falls below this in a calendar month, Genetec provides service credits (not cash refunds), on request, calculated against the monthly fee for the affected cloud service: 5% if 99.9% to 99.5%, 10% if 99.4% to 99.0%, 15% if 98.9% to 98.0%, and 20% if below 98.0%.; ; The SLA excludes downtime outside Genetec’s reasonable control (eg ISP/internet issues), customer or third-party issues, and scheduled (24 hours’ notice) or emergency maintenance.
• Approach to resilience: Available on request
• Outage reporting: Outages are reported through a status dashboard for Genetec Cloud Products, showing live component status, incident updates and incident history (including Security Center SaaS). Users can also subscribe to email alerts (incident created/updated/resolved) and SMS alerts via the same page.; ; For automated consumption, the status page also supports webhooks (incident lifecycle events) and provides Atom/RSS feeds for updates.; ; If users believe they are experiencing an outage, Genetec also provides a route to submit an outage report via its support/crisis response pages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions are via role-based access control and least-privilege principles. Only authorised personnel are granted administrative access, with approvals and regular review of permissions. Access is protected through strong authentication, account management controls and secure remote access methods, with activity logged for audit and investigation.; ; Support channels are controlled through named contacts, verified user details and agreed escalation routes. Our centralised service platform applies role permissions so users can only raise, view and update tickets within their scope. Where third parties are involved, access is granted only with the buyer’s approval and is limited to the agreed scope.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Reliance operates a formal Information Security Management System (ISMS) aligned to ISO 27001 and supported by cloud security controls aligned to ISO 27017, with Cyber Essentials Plus providing additional assurance. Our information security policies cover areas including risk management, data handling and classification, access control, encryption, secure configuration, vulnerability and patch management, supplier assurance, incident management, logging and monitoring, business continuity, and change control.; ; Accountability sits with senior management, with day-to-day ownership held by our information security and IT team, alongside a dedicated in-house Information Security and Data Protection Officer who leads security and data protection governance. Policies are approved through management review, with risks and actions tracked in a central register and reported through agreed governance forums. Security incidents and control weaknesses follow a defined escalation route, with clear responsibilities for containment, investigation, corrective actions and client communications where applicable.; ; We ensure policies are followed through a combination of people, process and technical controls. This includes mandatory security awareness training at onboarding and refreshers, role-based access and least privilege, documented processes within our centralised service platform, internal audits and compliance checks, supplier vetting through our passport process, and continual improvement driven by audit findings, trend reporting and lessons learned.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Reliance manages configuration and change through documented controls within our service management platform and Asset Management Platform. Components are recorded as configuration items and assets, capturing location, ownership, model/serial, software and firmware versions, warranty and lifecycle status. Updates, moves and replacements are logged to maintain an audit trail through to decommissioning.; ; Changes follow a controlled workflow - request, triage, assessment, approval, implementation and validation. Security impact is reviewed, covering access control, authentication, data flows, network exposure, encryption and logging. Higher-risk changes use agreed methods of procedure, with testing and rollback plans where needed.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Reliance assesses threats through a risk-based vulnerability management process aligned to our ISMS. We identify vulnerabilities through security monitoring, routine reviews and risk assessment, considering exploitability, exposure and business impact. Issues are logged, prioritised and tracked to closure with clear ownership.; ; Patches are deployed through controlled change management. Critical security updates are prioritised and implemented as quickly as practical, aligned to agreed service windows where needed. For higher-risk issues we accelerate deployment and apply interim mitigations if required.; ; Threat intelligence sources include vendor security advisories, CVE/NVD feeds, NCSC alerts and guidance, relevant CERT notifications, and third-party security testing outputs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring identifies potential compromise through security logging, alerting and review of events across the IT environment and service processes. We look for indicators such as unusual account activity, repeated login failures, unexpected privilege changes, suspicious remote access, malware alerts and abnormal system behaviour.; ; If a potential compromise is identified, we follow our incident process - contain (isolate affected accounts/endpoints), preserve evidence, investigate, assess impact, remediate and implement corrective actions. Where a buyer service is affected, we escalate and communicate through agreed routes.; ; Response times are severity-led; critical security incidents are triaged immediately on discovery and escalated without delay.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Reliance follows a documented incident management process aligned to ISO 27001, with continuity arrangements supported by ISO 22301. We use predefined procedures for common events such as suspected compromise, malware, unauthorised access and service disruption, covering triage, containment, escalation, communications and evidence handling.; ; Users report incidents via our 24/7/365 Service Help Desk by phone or email through our service platform. Incidents are logged, prioritised and progressed to agreed SLAs, with escalation to in-house specialists and regular updates.; ; We provide incident reports in line with severity and buyer governance, covering timeline, impact, actions taken, root cause (where confirmed) and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Reliance can provide a time-limited trial, demonstration or proof of concept on a case-by-case basis. It typically includes agreed access to the service for evaluation and basic onboarding support. It does not usually include full integration, large-scale configuration or ongoing managed support. Trial duration and scope depend on the requirement.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 9 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NSI
• ISO 9001 accreditation date: Saturday 1 February 2025
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e5829ab-1a41-457d-a5b3-687d9a834625
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8eaf5009-ae9b-4ed9-acc6-bd2d01d5bef9
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.