Rapid ERP

Atlassian Confluence

Atlassian's Confluence tool enables teams to work together to create engaging content for sharing across your organisation. From meeting minutes to project plans, knowledge base articles to product requirements; Confluence supports any content. Rapid ERP are experts in implementation, migration and support services, in addition to offering flexible license options.

Features

• Centralised document authoring and knowledge base platform
• Collaborative real-time editing
• Realtime notifications to support feedback
• Privacy and Security controls
• Presentation mode to facilitate remote meetings
• Page versioning and history
• Supported by a vast array of marketplace applications
• SAML 2.0 login experience to ensure streamlined access
• Flexible license procurement options
• SaaS (Cloud) and Data Centre (Self-managed) options

Benefits

• Increase productivity via a centralised organised repository
• Foster better engagement through multimedia presentation formats
• Speed up standardised documentation creation via templates
• Easy cross team collaboration
• Streamlined collaboration with immediate context via inline comments
• Anywhere, anytime access using mobile applications
• High Availability to provide uninterrupted access
• Dynamic integration with other Atlassian products
• Scalable to support your growth without impact to performance

£5 to £10.50 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rapid-erp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

168232673205075

Contact

New Business Team
+447740193508
sales@rapid-erp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: SaaS (Cloud) support levels depending on your plan: ; 99.9% uptime SLA for Premium ; 99.95% uptime SLA for Enterprise; ; SaaS/Cloud has variable storage limits depending on plan:; - 250 GB, Standard; - Unlimited storage, Premium and Enterprise Plans; ; SSO requires Atlassian Access (bolt-on)
• System requirements:
  • Licences for the required products
  • Compatible Browser (e.g. Chrome, Microsoft Edge, Mozilla Firefox, Safari)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Variable SLA depending on customer requirements. Our standard arrangement follows:; Severity 1 - within 2 Service Hour ; Severity 2 - within 4 Service Hours ; Severity 3 - within 1 Service Day ; Severity 4 - within 2 Service Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide full ITIL-compliant support during business hours: ; Severity 1: High - Service, or a key part thereof, is unavailable to a business unit or large workgroup ; Severity 2: Medium - Specified modules or functionality are unavailable ; Severity 3: Low - Minor or cosmetic functionality defect ; Severity 4: Info - Requests for information (e.g. documentation and/or advice)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation; Classroom and virtual training options (additional cost)
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: PPTX
• End-of-contract data extraction: Data can be extracted into an XML export
• End-of-contract process: At the end of the contract the subscription can be renewed via ourselves or another Atlassian partner. If you chose not to renew, your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated. ; Atlassian retains data for deactivated products for 60 days for Standard, or Premium subscriptions after the end of your current subscription period. Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Confluence Cloud mobile is available on Android and iOS for both smartphone and tablet featuring all core operations.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Modern and intuitive web based interface accessible via any desktop or mobile browser, or dedicated mobile applications
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Please see accessibility statement from Atlassian here: https://www.atlassian.com/accessibility
• API: Yes
• What users can and can't do using the API: The Confluence REST API enables you to interact with Confluence programmatically. Use this API to build apps, script interactions with Confluence, or develop any other type of integration. ; Full details can be found at https://developer.atlassian.com/server/confluence/confluence-server-rest-api/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The solution is fully customisable to suit your way of working. This includes branding, user interface, addition of macros, templates etc.; The amount of customisation possible depends upon your assigned user role with Administration access being required for authorisations.

Scaling

• Independence of resources: Atlassian's SaaS/Cloud systems automatically scale both vertically and horizontally with enough cloud computing power to accommodate all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Within Confluence, you can use various filters to understand user engagement.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User can export their data to csv files. Administrators can export all site data to xml files.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service Level Commitments are dependent upon the license tier:; Premium Cloud Products - 99.9%; Enterprise Cloud Products - 99.95%; Failures are compensated via Service Credits.
• Approach to resilience: Full details can be obtained at ; https://www.atlassian.com/trust/security/data-management
• Outage reporting: Atlassian SaaS product status is available via a dashboard at https://status.atlassian.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: For SaaS option, Atlassian Access can be added to further enhance authentication options with SAML SSO and 2-factor authentication ; ; For Data Center option, the below options are immediately available:; - Delegated authentication via external LDAP and Active Directory; - SAML SSO; - OpenID Connect SSO; - Support for multiple IdPs (Jira Software, Jira Service Management, Bitbucket)
• Access restrictions in management interfaces and support channels: Atlassian uses managed user accounts with verified domains.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: For SaaS option, Atlassian Access can be added to further enhance authentication options with SAML SSO and 2-factor authentication For Data Center option, the below options are immediately available: - Delegated authentication via external LDAP and Active Directory - SAML SSO - OpenID Connect SSO - Support for multiple IdPs (Jira Software, Jira Service Management, Bitbucket)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Please see: https://www.atlassian.com/trust/compliance/common-controls-framework
• Information security policies and processes: Atlassian cloud products regularly undergo independent verification of their security, privacy, and compliance controls, achieving certifications, attestations of compliance, or audit reports against standards globally. This includes:; ISO/IEC 27001; SOC 2; SOC 3; FedRAMP; PCI DSS; VPAT; Additionally, Atlassian is committed to customers' success and the protection of their data by ensuring compliance with the General Data Protection Regulation (GDPR) and all privacy-related regulations. ; Full details can be seen at https://www.atlassian.com/trust/compliance

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: For Cloud/SaaS offering Atlassian handle software and security upgrades for the customer automatically, with compliance to the relevant standard e.g. CSA and ISO/IEC 27001:2013.; Depending on license tier, customers can be provided with a Sandbox instance to test changes (Premium and Enterprise), and additional release track options for Premium and Enterprise (Jira Software, Jira Service Management, Confluence)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Atlassian follow extensive administrative, operational, and configuration practices to track and protect customer information through a comprehensive set of security controls and practices. With a dedicated security team to continuously improve their development, security operations, and threat-mitigation practices to detect and prevent new security threats, so you can rest assured that your data is safeguarded.; Atlassian products regularly undergo independent third-party audits and; certifications against global standards such as SOC2, ISO 27001, ISO 27018, and PCI DSS. Additionally, Atlassian's service providers undergo regular SOC1, SOC2 and/or ISO/IEC 27001 audits to verify their practices. ; Full details are available at https://www.atlassian.com/trust/security
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Security threats are prevented using detection programs (searches that run proactively on a scheduled basis on Atlassian's Security Incident and Event Management platform), secure software development practices and industry accepted operational practices. ; If an incident occurs, Atlassian resolve the issue quickly using our security incident response practices and keep you informed with real-time system status.; Full details can be found at https://www.atlassian.com/trust/security/security-incident-management
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Atlassian have a dedicated customer portal for raising issues with their software: https://support.atlassian.com/; In addition, if selected, Rapid ERP will be provide first line support via our own support portal, with ITIL aligned Incident management processes. Incident reports can be obtained proactively via inbuilt dashboards and reports or via monthly support review with a dedicated account manager (at extra cost)

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  At Rapid ERP, we recognise that our operations have a direct effect on the local, regional and global environment. We understand that climate change is one of the most urgent problems facing our world today and that it affects everyone universally.; ; Much like our commitment to providing strategic leadership for our customers, on many topics where we act as trusted advisors, we are committed to leading in the fight against climate change too.; ; We have a documented Environmental Policy, to ensure that our operations are carried out with consideration to protecting and enhancing the environment, and this is underpinned by our ambitious target to reach net-zero carbon emissions by the end of 2025.; ; This Environmental Policy has the full support of Rapid ERP’s senior leadership and is regularly reviewed and updated as necessary, to ensure that we decouple our future business growth from our impact on the environment.

Pricing

• Price: £5 to £10.50 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial of Atlassian Software is available for up to 10 users in the Cloud, but limited to 2GB storage.; This does not include consulting time from Rapid ERP to setup and configure and support.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@rapid-erp.com. Tell them what format you need. It will help if you say what assistive technology you use.