FOUR SEALS DIGITAL LIMITED

FourSealsDigital Cloud Support Services

Specialists in public sector digital service support, we are experts in key cloud technologies such as AWS and Azure.
We excel in Wagtail/Wordpress CMS, NodeJS, Ruby, Terraform, and Java development, migration and maintenance. Our services encompass Digital Transformation, Architecture Review, Operational Support and Site Reliability Engineering, aligning with GDS/CDDO standards.

Features

• Software Development (NodeJs, Ruby, Python, R, CMS, CRM etc)
• Software Support (NodeJs, Ruby, Python, R, CMS, CRM etc)
• Content Management System (Wagtail CMS) development, migration and support
• Business Intelligence and Data Analytics (Tableau, PowerBI, Qlik)
• Site Reliability, Application Maintenance, and Operational Support
• User Centric Digital Services
• Consultancy and Advisory services
• Architecture & Planning
• Vision & Strategy
• Programme & Project Delivery

Benefits

• Impartial, technology agnostic and objective advice
• Agile & DevOps (including Site Reliability Engineers - SRE)
• Industry experts for specialised professions
• Value for money
• Full compliance with GDS/CDDO Service Standards
• 24/7 operational support, site reliability and incident response
• Securely designed/operated services aligned with NCSC Secure-by-Design, Cyber Assessment Framework
• Serverless solutions (preferred where possible)
• Managed and cloud-native solutions (preferred where possible)
• Infrastructure as Code (IaC) and automation for efficiency

£600 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@fourseals.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

168433058362315

Contact

Trent Greenwood
07768992175
sales@fourseals.co.uk

Planning

• Planning service: Yes
• How the planning service works: Four Seals Digital is committed to aligning with the UK Government's Technology Code of Practice and Agile Delivery guidance to support buyers in implementing cloud hosting or software services effectively. We start by conducting comprehensive assessments of their current technology landscape, ensuring a clear understanding of user needs and business objectives. Through collaborative workshops and stakeholder engagement, we prioritise requirements and define achievable outcomes, ensuring alignment with government standards and best practices. Embracing Agile methodologies, we adopt an iterative approach to planning and implementation, promoting flexibility and responsiveness to evolving requirements. Our multidisciplinary teams work closely with buyers to co-create solutions, incorporating user feedback and continuously refining plans throughout the process. This iterative approach enables us to deliver value incrementally and mitigate risks associated with large-scale transformations. Moreover, we prioritise security and data protection, implementing robust controls and compliance measures to safeguard sensitive information. Leveraging our expertise in cloud technologies, we recommend secure and scalable solutions that meet government standards and regulatory requirements, such as NCSC Secure by Design and Cyber Assessment Framework (CAF). Throughout the implementation journey, we foster a culture of collaboration, transparency, and knowledge sharing, empowering buyers to achieve their digital transformation goals effectively and efficiently.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Four Seals Digital takes pride in offering comprehensive training programs tailored to empower buyers in effectively leveraging cloud software and hosting services. Our training initiatives are designed in accordance with the principles outlined in the UK Government's Technology Code of Practice and Service Manual, ensuring alignment with user needs and business objectives. Our training curriculum covers a wide range of topics, including but not limited to cloud architecture, deployment best practices, security protocols, performance optimisation, and ongoing management. Leveraging Agile methodologies, our training sessions promote hands-on learning experiences, enabling participants to gain practical skills and insights essential for successful cloud adoption and management. Furthermore, we provide guidance on navigating cloud service providers' platforms, understanding pricing models, and maximising cost-effectiveness, such as through Cloud FinOps practices. Our trainers are seasoned professionals with experience in cloud technologies and government standards, ensuring high-quality instruction and support throughout the training journey. We emphasise interactive learning, continuous feedback, and knowledge sharing, fostering a collaborative environment conducive to skill development and innovation. By aligning with the principles of the Code of Practice and Service Manual, our training programs empower buyers to build and maintain robust cloud infrastructures, driving digital transformation and delivering value to their organisations.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Four Seals Digital follows the guidelines outlined in the UK Government's Technology Code of Practice and Service Manual to assist buyers in migrating to the cloud or between cloud services seamlessly. We begin by conducting thorough assessments of the buyer's existing infrastructure and requirements, ensuring alignment with user needs and business objectives as per the Code of Practice. Leveraging Agile methodologies, we develop a migration plan that prioritises iterative progress, continuous risk mitigation, and user involvement, in line with the Service Manual's principles of iterative delivery and user-centric design. Throughout the migration process, we focus on security, scalability, and compliance, adhering to government standards and best practices outlined in the Code of Practice. Our multidisciplinary teams collaborate closely with buyers, providing guidance on selecting the most suitable cloud services and architectures to meet their needs while optimising performance and cost-effectiveness. We emphasise transparent communication, stakeholder engagement, and knowledge sharing, fostering a culture of collaboration and continuous improvement. By aligning with the principles of the Code of Practice and Service Manual, we empower buyers to navigate the complexities of cloud migration confidently, ensuring a smooth transition and maximising the benefits of cloud adoption for their organisation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Four Seals Digital assists buyers in achieving robust quality assurance and performance testing processes, adhering to the standards outlined in the Technology Code of Practice and Service Manual. We commence by collaboratively defining clear and quantifiable measures of service performance, such as response time and throughput, and define Service Level Objectives (SLOs) that set targets for those measures. Leveraging Agile methodologies, we integrate testing into the development lifecycle, firstly establishing clear test criteria, and facilitating early detection and resolution of defects while promoting continuous improvement. Our experienced teams employ a variety of testing techniques, including functional, regression, and performance testing, tailored to the specific requirements of each project. We prioritise security, scalability, and compliance, conducting rigorous testing to validate system performance and reliability. We provide guidance on selecting appropriate testing tools and methodologies, ensuring efficient and effective testing processes aligned with government standards and best practices. We emphasise transparent communication, stakeholder engagement, and knowledge sharing, fostering a collaborative environment conducive to delivering high-quality solutions. By aligning with the principles of the Code of Practice and Service Manual, we empower buyers to achieve comprehensive testing coverage, mitigate risks, and deliver reliable and resilient digital services to users.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Four Seals Digital provides comprehensive support for cloud hosting and software services, whether they are internally managed or provided by third-party vendors. Following the UK Government's Technology Code of Practice and Service Manual, we ensure alignment with user needs, security standards, and best practices. For services managed internally, we offer proactive monitoring, maintenance, and troubleshooting, alongside training and documentation to optimise usage. For services provided by third-party vendors, we act as a liaison, facilitating seamless integration and providing guidance on vendor selection, SLAs/SLOs, and compliance. Our dedicated support team addresses technical issues promptly, empowering buyers to focus on their core objectives while leveraging the benefits of cloud technologies. Through transparent communication, proactive support, and continuous improvement, we ensure that buyers receive optimal support for their cloud hosting and software services, regardless of their source. By aligning with government standards, we enable buyers to navigate the complexities of cloud services confidently and achieve their digital transformation goals effectively. Our commitment to excellence in support services underscores our dedication to empowering organisations in harnessing the full potential of cloud technologies for their success.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times are inline with our published SLAs which are tailored to our buyer's services needs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support Levels: 24x7 Support: Round-the-clock assistance for critical issues.; Business Hours Support: Support during standard business hours.; Tailored Support: Customised support plans based on buyer requirements.; Cost: 24x7 Support: Pricing varies based on service usage and SLA.; Business Hours Support: Included in base pricing; additional fees may apply for extended support.; Tailored Support: Customized pricing based on buyer's specific needs and level of support required.; Technical Account Manager (TAM) or Cloud Support Engineer: Yes, all options available upon request for tailored support plans. Additional fees may apply based on the level of support required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: AWS Security Specialty Certification

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Firstly, we prioritise the use of energy-efficient infrastructure and promote sustainable practices across our operations. By leveraging cloud technologies, we enable organisations to optimise resource utilisation, reduce energy consumption, and minimise carbon emissions associated with traditional IT infrastructure. Moreover, our solutions facilitate remote working and digital collaboration, thereby reducing the need for travel and commuting. This not only decreases carbon emissions but also promotes work-life balance and enhances employee wellbeing. Additionally, we offer services that enable organisations to digitise paper-based processes, reducing paper waste and promoting environmental sustainability. Furthermore, we advocate for the adoption of renewable energy sources and provide guidance on sustainable procurement practices to our clients. By promoting the use of renewable energy and environmentally friendly products and services, we support the transition to a low-carbon economy and mitigate the impacts of climate change.

  Equal opportunity

  Four Seals Digital recognises the importance of diversity and inclusion in fostering innovation, driving economic growth, and building stronger communities. We have implemented various initiatives to promote equal opportunity and diversity within our organisation and among our clients. Internally, we have established policies and practices that prioritise diversity, equity, and inclusion (DEI) in recruitment, hiring, and promotion processes. We actively seek to create a work environment where individuals from all backgrounds feel valued, respected, and empowered to contribute their unique perspectives and talents. Furthermore, we provide ongoing training and professional development opportunities to our employees to enhance their awareness and understanding of diversity issues and promote inclusive behaviours. Through these efforts, we aim to cultivate a culture of inclusivity where everyone has equal access to opportunities for career advancement and personal growth. Externally, we advocate for diversity and inclusion in the broader tech industry and support initiatives that promote equal opportunity for underrepresented groups. We collaborate with organisations that focus on empowering women, minorities, individuals with disabilities, and other marginalised communities to access and excel in technology-related fields. Additionally, we provide guidance and support to public sector buyers on implementing inclusive design principles and accessibility standards to ensure that their digital services are accessible to everyone. By actively promoting equal opportunity within our organisation and supporting initiatives that advance diversity and inclusion in the tech industry, we are committed to creating a more equitable and inclusive society where everyone has the opportunity to thrive and succeed.

  Wellbeing

  Four Seals Digital recognises that wellbeing encompasses physical, mental, and emotional health, as well as work-life balance and overall satisfaction. Therefore, we have implemented various strategies and initiatives to promote wellbeing among our employees, clients, and the wider community. Internally, we prioritise employee wellbeing by offering comprehensive health and wellness programs. We encourage work-life balance through flexible working arrangements, and remote work options. Moreover, we foster a supportive and inclusive work culture that values open communication, collaboration, and mutual respect. We provide opportunities for professional development and growth, empowering employees to achieve their full potential. Externally, our services are designed with user wellbeing in mind. We prioritise user experience and accessibility, ensuring that our solutions are intuitive, user-friendly, and accessible to individuals of all abilities. By prioritising simplicity and usability, we reduce user frustration and enhance overall satisfaction with our services. Additionally, we support initiatives that promote wellbeing in the communities where we operate. By prioritising wellbeing in everything we do, we strive to create a positive and supportive environment where individuals can thrive and lead fulfilling lives.

Pricing

• Price: £600 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@fourseals.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.