CLOUD9 BUSINESS SERVICES LIMITED
Working efficiently with Microsoft Teams Meetings
Our training is designed to review business requirements and conduct training needs analysis to make recommendations around how to most effectively use Microsoft applications to support a productive meeting experience.
Our bespoke training will help users feel confident when using Microsoft meeting tools, improving both collaborative working and business efficiencies.
Features
- Bespoke Microsoft Teams Meeting Training
- Assist in reviewing meeting strategy
- Workforce analysis
- Training needs analysis
- Help select most suitable meeting tools
- Flexible to individual needs and budgets
- Help understand how Loop can work with Microsoft Teams Meetings
- Help understand how CoPilot can work with Microsoft Teams Meetings
Benefits
- Enhanced Productivity; empower employees to use meeting technology effectively
- Improved User Satisfaction; feel confident and engaged, contribute more positively
- Risk Mitigation; inadequate training can lead to operational disruptions
- Strategic Alignment; support business strategies and drive desired outcomes
- Reduce costs by reducing time wasted spend in ineffective meetings
Pricing
£650 to £1,250 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at zoe.oneill@cloud9bs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 6 8 4 7 8 1 9 8 0 3 8 9 9 3
Contact
CLOUD9 BUSINESS SERVICES LIMITED
Zoe O'Neill
Telephone: 01442979910
Email: zoe.oneill@cloud9bs.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Cloud9 Business Services will conduct training needs analysis and agree training requirements with a key contact at your organisation. This may be identified by user requests, IT service desk enquiry analysis or driven by strategic objectives. It may include one or applications within MS365 suite of applications for example Teams, Outlook, Planner, Loop, CoPilot, Bookings – meetings allow collaborative working across a number of applications.
Where this information is not easily available, more in depth discovery can take place. Our experienced consultants hold senior leadership meeting to define and agree the overall strategic objectives of the project and agree any required outcomes. We would also seek to understand governance around the technology, such as policies, end user devices, external collaboration guidelines/rules
Discovery workshops are held directly with end users to understand current working practices, challenges and overall business needs. Users are grouped in a logical way depending on your organisation, typically teams within departments or similar job roles across multiple departments.
In addition, surveys using of MS Forms can be designed and distributed to gather data and group training requirements for bespoke training content.
Once the requirements are understood, our team will create agendas based on the agreed learning objectives. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365 Meeting tools
- Microsoft Teams Meetings
- Microsoft Loop
- Microsoft CoPilot
- Microsoft Bookings
- Microsoft OneNote
- Microsoft Polls
- Microsoft Outlook
- Microsoft Teams
- Microsoft Meet
Training
- Training service provided
- Yes
- How the training service works
-
Training Content is designed around the overall meeting work flow from planning a meeting to using post meeting tools and following up actions. Therefore, agendas will represent the learning objectives and are not necessarily product or application specific. A teams meeting training sessions may include elements of other Microsoft 365 applications such as Polls, CoPilot, Planner, Loop, OneNote, Bookings, Outlook and Teams.
We will discuss and agree training requirements with you, which may include one or more topics within the Microsoft 365 suite of applications. Once the requirements are understood, our team will create agendas based on the agreed learning objectives. Wherever possible training sessions are designed in bite sized sessions, lasting no longer than 1.5 hours.
The recording of online sessions is not only permitted but encouraged, allowing as many users as possible to access the training content. Our team can also ‘top and tail’ and brand training video recordings, where required. Training documentation, such as quick reference guides, can be created at an additional cost. In addition, our team can also create bespoke training videos pulling out key or more complex features of an application. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Teams Meetings
- Microsoft Outlook
- Microsoft Loop
- Microsoft Meet
- Microsoft Planner
- Microsoft Bookings
- Microsoft Polls
- Microsoft OneNote
- Microsoft CoPilot
- Microsoft Webinars
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Success criteria is agreed at the beginning of a training programme, along with the learning objectives. Training feedback is gathered via a feedback form using Microsoft Forms.
Feedback provided at the end of a session is valuable, however, this is more related to the delivery of the session rather than assessing how well learning objectives have been met. Therefore, our team will provide a feedback form designed to distribute to attendees approximately one week after the delivery of the training. We believe that a delay between training and feedback, allows individuals to provide valuable feedback not only on what they have learned, but how they have managed to apply this to their job roles.
The feedback is reviewed by our team, together with you, to identify any areas that may need to be followed up, for example, additional supporting documentation, drop-in sessions or additional training sessions.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
Our project methodology embraces a people and technology approach. We are providing user adoption and training and are not MS Teams or MS 365 architects / engineers. Any policy or technical requirements and changes are the responsibility of the client and/or their technology provider.
Some training courses are only available as remote sessions due to the location of our trainers.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
This particular service offering is specifically for training and therefore a traditional support model is not applicable.
However, post training, you will have access to a dedicated training contact for a two to three week period, allowing you to ask relevant questions about your learnings. After this time, subject to our discretion, further training or supporting documentation may be recommended.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Advancing Sustainability Through Cloud-Based Solutions
Cloud-based solutions play a pivotal role in curbing carbon emissions within the IT sector. By harnessing ultra-efficient data centres powered by renewable energy, cloud service providers contribute to a greener digital landscape. Additionally, the surge in hybrid and remote work arrangements has the potential to conserve energy and reduce emissions, positively impacting individual carbon footprints.
At Cloud9 Business Services, we actively combat climate change by promoting remotely held discovery workshops and training sessions. By doing so, we minimise our own carbon footprint and potentially our attendees too.
Our comprehensive services empower clients to embark on digital transformation projects, enabling flexible and remote work solutions. Here’s how we make a difference:
User Adoption Program:
We facilitate collaborative work in remote environments through tools like MS Teams and SharePoint. Users learn to leverage these platforms effectively, enhancing productivity and teamwork.
Contact Centre Consultancy:
Organisations can extract maximum value from their contact centre solutions, including in a remote work setting. Our consultancy ensures seamless customer interactions and efficient operations.
Agility for Changing Markets:
In today’s collaborative and hybrid work landscape, adaptability is key. Our services empower users to work efficiently and collaboratively from any location.
Together, we help drive sustainability, foster innovation, and champion a greener future for businesses and individuals alike.Covid-19 recovery
Accelerating COVID-19 Recovery with MS365 Training
Our services play a crucial role in aiding COVID-19 recovery by equipping businesses with the necessary tools. Here’s how we contribute:
Future-Proofing Businesses:
We provide training and consultancy services that empower organisations to adapt swiftly. By future-proofing their operations, businesses can navigate uncertainties effectively.
Digital Transformation for Resilience:
Our digital transformation services enable seamless operations in the face of disruptions. Organisations continue to function with flexible and remote work solutions.
For instance, our MS Teams Voice migration facilitates communication from remote locations or within hybrid work environments.
User Adoption Program:
In a remote setting, collaboration is key. Our program encourages collaborative work using MS Teams and SharePoint. Users become proficient in these tools, enhancing productivity.
Optimising Contact Centres:
Even in remote work scenarios, organisations can extract maximum value from their contact centre solutions. Our Contact Centre consultancy ensures efficient customer interactions.
Agility Amid Market Changes:
The collaborative and hybrid working landscape demands agility. Our services empower organisations to respond swiftly to market conditions, staying competitive.
Together, we help pave the way for resilient recovery and sustainable growth.Tackling economic inequality
Empowering Economic Equality Through Microsoft 365 Training and User Adoption
At our organisation, we recognise that economic inequality can be addressed through strategic training. Here’s how our Microsoft 365 training services contribute:
Small Business Growth and Development:
We provide training and consultancy services specifically tailored for small businesses. By enhancing their skills and knowledge, we empower them to grow and thrive.
Small businesses play a vital role in local economies, and our support ensures their continued success.
Skills Gap Bridging:
Our training services focus on addressing skills gaps within organisations. By upskilling employees, we enhance productivity and enable businesses to remain competitive.
When employees are well-trained, they contribute more effectively to their organisation’s success.
Individual Career Advancement:
Investing in training is an investment in oneself. For individuals, it means improved skill sets and career growth.
Whether it’s mastering Microsoft 365 tools or developing soft skills, training opens doors to new opportunities.
In summary, our Microsoft 365 training programs foster economic equality by empowering businesses and individuals alike.Equal opportunity
Promoting Equal Opportunities Through Microsoft 365 Training
Our training courses play a pivotal role in fostering equal opportunities. Here’s how:
1. Skill Development and Role Understanding:
• We empower individuals to develop new skills and gain a deeper understanding of their roles.
• Enhanced performance opens doors to growth and advancement.
2. Accessibility-Centric Approach:
Our training materials are crafted with accessibility in mind.
For those with visual impairments, our training can incorporate features like keyboard shortcuts and present content with large mouse pointers and fonts.
Together, we create an inclusive learning environment that allows everyone a fair chance to thrive.Wellbeing
Boosting Wellbeing Through Microsoft 365 Training and User Adoption
At our core, we are passionate about empowering organisations to thrive. Recognising that your people are the backbone of any organisation, we emphasise the importance of training. Here’s how our Microsoft 365 training contributes to overall wellbeing:
Skill Enhancement for Individuals:
Our training programs equip individuals with the knowledge and tools they need to excel. When employees feel competent and confident, their overall wellbeing improves.
Whether it’s mastering Microsoft Teams, enhancing collaboration in SharePoint, or streamlining tasks in Outlook, training positively impacts daily work life.
Strengthening Organisational Health:
A well-trained workforce translates to a healthier organisation. By addressing skill gaps and fostering digital literacy, we enhance business wellbeing.
Organisations that invest in training create a positive work environment, reduce stress, and promote employee satisfaction.
Holistic Approach to Success:
Our training extends beyond technical skills. We emphasise soft skills, stress management, and work-life balance.
When individuals thrive, the entire organisation benefits, leading to sustained success.
Together, we help champion a culture of learning, resilience, and wellbeing within your organisation.
Pricing
- Price
- £650 to £1,250 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at zoe.oneill@cloud9bs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.