Allen Lane Limited
User Research Consultancy Service
Allen Lane's User Research Consultancy Service ensures the needs of users are fully considered in the design and development of solutions, including identifying user groups, understanding user characteristics and needs, building personas and user journeys and ensuring developers understand user needs, providing bespoke support packages to complement your internal capabilities.
Features
- Understanding user needs, developing personas, building user journeys
- Informing UX designers, content designers, service designers of user needs
- Ensuring all services meet GDS/CDDO and WCAG 2.1 standards
- Expertise across central government, local government, agencies, NHS, healthcare, education
- Working with internal teams and third party suppliers as required
- Bespoke support work packages to complement internal skills and capabilities
- Building internal capabilities through knowledge transfer
- Ensuring effective stakeholder management and communications at all levels
- Expertise in migration to the Cloud or between Cloud services
Benefits
- Promotes GDS/CDDO standards and ensuring accessibility
- Ensures service alignment to digital strategy
- Focuses on user centred design and implementation
- Reduces ongoing need for external support through capability building
- Optimises value for money through flexible support model
- Improves quality through best practice understanding of public sector IT
Pricing
£475 to £1,400 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lesterfernando@allenlane.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 6 8 8 2 5 5 4 1 7 7 8 4 0 6
Contact
Allen Lane Limited
Lester Fernando
Telephone: 07773844762
Email: lesterfernando@allenlane.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- When implementing Cloud hosting or software services, we enable designers to understand the business requirements and user needs to feed into solution design and development.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Through the migration to the cloud or development of digital services, we ensure user needs are represented and considered, developing user journeys and informing User Stories.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- The service has no constraints. We can deploy flexible teams of consultants working remotely, hybrid or on site at locations across the UK.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- During weekdays we respond to orders, questions and concerns by email within one working day, and often far quicker than this. We provide contact details for our team at weekends and outside standard office hours, and will aim to respond as soon as possible.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We aim to respond to all calls within four working hours during weekdays, and all emails the same working day. All customers are provided a named account manager and full contact details including out of hours support details where requested.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As an ISO14001-registered organisation Allen Lane is committed to minimising any harmful effects of our business on the environment.
We actively track our carbon footprint, and in conjunction with our parent company we have initiated a programme to targeting net zero by 2030. We are pioneering wider efforts by the recruitment industry to reduce its carbon footprint.
We actively seek to reduce our consumption of energy, paper and water. On energy, we operate from a modern office with low energy motion-controlled lighting and all equipment is switched off when not needed. We minimise printing and have invested in online systems for timesheets and invoices.
In addition to reducing our carbon footprint, we recently invested in a mangrove conservation and restoration project in Kenya to deliver 2000 tonnes of carbon reduction.
We aim to use sustainable products wherever possible and encourage our suppliers to do likewise.
We encourage hybrid working with staff working from home where practical to avoid unnecessary travel and make extensive use of videoconferencing technologies. By working with locally-based candidates, we also reduce unnecessary travel.Covid-19 recovery
The coming years will be crucial for the country and local communities as we recover from the pandemic. We are committed to continuing to grow our business providing good employment and training opportunities, and helping communities to recover from the effects of the pandemic both by recruiting them into our permanent staff and engaging them as part of our teams of associates.Tackling economic inequality
Allen Lane has long supported tacking economic inequality, seeking opportunities to employ and engage individuals from across the UK. We are committed to the levelling up agenda and supported public sector customers right across the country.
We are also committed to working with young people, particularly from disadvantaged backgrounds, to join our industry. We have invested in the Allen Lane Academy to provide training opportunities for people new to our industry to work alongside our teams and develop experience, and then to have the opportunity to join our team after they finish the training.Equal opportunity
We are committed to equal opportunities and diversity both in our company and in all of our service delivery. All staff have level 2 qualifications in diversity and undergo regular training in all aspects of equalities legislation and best practice. All our internal processes are designed to engage and promote individuals on merit and irrespective of any protected characteristics. We constantly review the diversity profile of our associates to ensure that this is in line with or exceeds the diversity of the local population.Wellbeing
We invest heavily in the wellbeing of our staff, from private healthcare, mental health and wellbeing services and supportive management through to modern offices with break out rooms and free fruit. We also provide regular social events to allow staff to unwind in a relaxed informal atmosphere.
Pricing
- Price
- £475 to £1,400 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lesterfernando@allenlane.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.