INTEGRATED SKILLS LIMITED

RouteSmart & SmartSuite Waste Management Software

Cloud-based waste, recycling & street cleaning platform with in-cab navigation & service verification, mobile apps, job and performance management, integration APIs to CRM, finance, cameras, weighbridge, etc. For all services including trade waste and paid-for services.
Route optimisation software for strategic modelling, and creation of detailed, optimised, balanced service routes.

Features

• Waste & streets management with in-cab & back office.
• Easy-to-use, in-cab, map interface and spoken notifications
• Timely, GPS-prompted service and route information for operators
• Route navigation, service verification with intuitive and auto street-complete reporting
• Management of jobs and performance including automated alerts
• Integration APIs including CRM, web, finance, CCTV cameras, Power BI.
• What-if scenario evaluation for strategic service options modelling
• On-line Route Optimisation creates detailed, optimised, balanced driving routes
• Trade Waste Customer Management, Contract Admin and daily service management
• Data Security supported by MS Azure and AWS hosting

Benefits

• Simplify service management through a single platform
• Integrate CRM, Web, Finance, camera systems with Integration APIs
• Provide crews with spoken route information and bespoke service information
• Provides route guidance for new routes and drivers as required
• Transfer unfinished routes from one vehicle to another
• Manage trade waste services including contracts and daily service management
• Reduce double-handling with service reports mandatory actions, and automatic alerts.
• Quickly model robust service options for strategic planning
• Create detailed, optimised and balanced driving routes
• Manage service performance and identify opportunities for improvement.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukinfo@integrated-skills.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

169394632897462

Contact

Stuart Henshaw
03300 888670
ukinfo@integrated-skills.com

About the service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance is carried out (out of normal working hours) and clients will be provided with suitable notice.; ; The mobile application portion will only provide support for Android devices that have been tested for use by Integrated Skills.
• System requirements:
  • Microsoft Edge, Mozilla Firefox or Google Chrome Internet Browser.
  • RouteSmart minimum recommended screen resolution 1280 x 800

User support

• Email or online ticketing support: Yes
• Support response times: Available hours of support provided are 9.00am to 5.00pm UK time, Monday to Friday, excluding Bank Holidays. Support is available 24/7 by accessing the knowledge base within our support portal. Acknowledgement and Resolution times are: Urgent - Acknowledgment 1 hour, Resolution 4 hours. High - Acknowledgement 4 hours, Resolution 4 days . Medium - Acknowledgement 1 day, Resolution 10 days. Low - Acknowledged 2 days, Resolution 1 month. Integrated Skills provides progress reports and has an escalation procedure to ensure that guaranteed response times are met.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/7 support is provided to clients via our Support Portal where clients raise a support ticket and view support material including articles and FAQs. The standard hours of support are 09.00 to 17.00 UK time, Monday to Friday, excluding bank Holidays. Support costs are inclusive within our software costs. There is an escalation procedure.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Integrated Skills will develop with the client an implementation plan and timetable, which will cover all training (ISL can provide both onsite and online training), and user documentation. Integrated Skills provides 'hyper-level support' during the start-up process, which is followed by Integrated Skills standard support levels. We provide comprehensive user user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All service data is extracted, and packaged by Integrated Skills and securely supplied to the client.
• End-of-contract process: Integrated Skills will agree a joint end-of-contract plan with the Client which will include Integrated Skills extracting and packaging all service data, and securely supplying this to the client. This process is included in the price of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile in-cab system is an Android solution which provides for securely encrypted, 2-way transfer of live service data, reports and messages.; Our browser-based back office solution can view service data, reports and configure the way the solution is provided to the Android tablets.; Our route optimisation solution is a browser-based solution.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Both RouteSmart & SmartSuite have service intuitive interfaces which guide the user through the service application. Intuitive menus and embedded guided walkthroughs are available.
• Accessibility standards: EN 301 549
• Accessibility testing: We have developed our solutions aiming to meet WCAG 2.2 AAA however because some elements of our solutions are map-based, there are inherent difficulties in meeting this requirement.
• API: Yes
• What users can and can't do using the API: We provide APIs to provide service data and reports to third party software such as CRM, telematics, vehicle cameras, in-cab and other systems. Additionally, we include a Power BI connector. We have a test environment to allow testing of our APIs. Our APIs adhere to common/open industry standards. We are open to suggestions from clients to enhance our APIs to improve the customer experience.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our in-cab system has been designed to be customisable by the client. For example, reports are bespoke, can be displayed on the device and spoken out. These can be switched on or off as required. Our back office solution is also designed to to be customisable to suit local requirements and we provide frameworks for our clients to included their own services. New services can be added with bespoke service cycles and requirements. One innovative feature includes the ability to alter service dates around Bank Holidays when service dates can be adjusted universally using substitute dates. Customisation is allowed subject to permission status managed by the system administrator.

Scaling

• Independence of resources: Our systems are fully scalable. We monitor service performance and pre-emptively provision additional resource where required.

Analytics

• Service usage metrics: Yes
• Metrics types: Service uptime, service stats provided on support incidents
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: RouteSmart Technologies and Integrated Skills Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Via CSV, XLSX, jpeg, pdf or a direct export from the SmartSuite platform.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • Jpeg
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DTF 7.3
  • Scottish DTF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Integrated Skills availability levels are at 99.8% and we would provided this as a guaranteed level.
• Approach to resilience: Our SmartSuite system is hosted within the MS Azure cloud to ensure maximum resilience. ; RouteSmart is hosted within the AWS cloud to ensure maximum resilience.
• Outage reporting: We have a 24/7 real-time monitoring system which sends email and SMS messages to key members of staff.; We provide clients with email alerts regarding outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces and support channels are password protected.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Integrated Skills has its own Cyber and Security policies and procedures to meet our Cyber Essentials Plus certification.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components of our software are provided with version numbers which are monitored across the product lifetime, and across deployments.; Proposed changes are evaluated, and tested for both security and viability in development and testing environments before they are put into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out constant monitoring for unusual activity. We disconnect the compromised system and preserve evidence and carry out an autopsy for remedying the compromise and returning the service to normal. We respond to incidents with the highest level of urgency.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We carry out constant monitoring for unusual activity. We disconnect the compromised system and preserve evidence and carry out an autopsy for remedying the compromise and returning the service to normal. We respond to incidents with the highest level of urgency.
• Incident management type: Supplier-defined controls
• Incident management approach: Our documented incident management process defines how users' incidents are managed, reported and acted upon. This is primarily available via our support portal, and further details are available on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to our solutions. Trial period ranging from 10 - 90 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 7.5%
• Over £5,000,001: 7.5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: MS Azure - UKAS-recognised assessors. AWS - EY CertifyPoint.
• ISO/IEC 27001 accreditation date: Friday 1 December 2023
• What the ISO/IEC 27001 doesn’t cover: All customer data is held within secure data centres either MS Azure or AWS. As the processor of each client's data, Integrated Skills is Cyber Essentials Plus certified.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 1e6256d8-be00-4e22-bf9e-30cc7592d674
• Other security certifications: Yes
• Any other security certifications:
  • RouteSmart SOC 2 (ISO27001 equivalent)
  • RouteSmart data - AWS hosted- ISO27001 certified
  • SmartSuite data - MS Azure hosted ISO27001 certified

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukinfo@integrated-skills.com. Tell them what format you need. It will help if you say what assistive technology you use.