Pindar Creative

Papercast ePaper Real-Time Solution

Cloud-based passenger information solution, providing real-time actual departure and arrival times and other travel information such as service schedules, maps and timetable alterations. Solar powered/wireless e-paper displays, providing integration with open data standards, GTFS, GTFS RT and SIRI, with custom apps such as local news, weather, events and tourist information.

Features

• Real-Time passenger Information, providing accurate departure and arrival times
• Low power, solar/wireless displays that can be installed anywhere
• e-paper (e-ink) technology, with high visibility, even in direct sunlight
• Offline rendering, displaying information even when not receiving live data
• Mimics appearance of ink on paper, easy on the eye
• Light-weight displays can withstand extreme weather
• Integration with open data standards, GTFS, GTFS RT and SIRI
• Displays high-definition content which LED's cannot
• Cloud-based content management system
• Apps for local news, weather, events and tourist information

Benefits

• e-paper reduces costs and is environmentally friendly and energy efficient
• Smart passenger information technology optimises the use of public transport
• Future-proof platform to meet changing business and passenger needs
• Deliver accurate service information across networks, even to remote locations
• Replaces paper-based bus stop content
• Monitor all aspects of your service, in-depth and in real-time
• Alerts and notifications across the network provides instant operational viewing
• A city map shows Managers/Administrators exact location of each display
• Colour markers denote status with drill-down for each marker details
• Boost passenger satisfaction with better bus arrival predictions

£8,430 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.thomas@pindarcreative.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

169419580701366

Contact

Carl Thomas
01296390100
c.thomas@pindarcreative.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Custom content apps such as local news, weather, events and tourist information. ; Additional functionality, such as local content rendering, partial screen refresh, built-in memory, optimised data transfer, display monitoring and management; All displays are available with optional illumination, interactive function and text-to-speech modules
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Planned maintenance will be undertaken without disruption to live services. However, in the unlikely event that maintenance may affect live services, a maintenance period will be scheduled and communicated to customers in advance
• System requirements:
  • Street furniture displays require open frame e-paper displays
  • Cloud-based data management platform for remotely managing e-paper displays

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Pindar Creative utilise an RMM solution called 'Managed Workplace', to automatically monitor systems 24/7/365 calling operations to action immediately for major issues when necessary. We very often are aware of an issue before the client.; We offer technical support to customers through EMAIL, TELEPHONE and a HELPDESK ticket support system. We operate this facility during Working Days and Working Hours although customers can send emails or log issues using the Helpdesk 24/7. However, for an additional cost outlined in our pricing document, clients will receive 24/7/365 response for email and telephone requests out with normal office hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SUPPORT LEVELS ; CATEGORY A. ; Fault which makes the Software unusable. 1 hour response, urgent ASAP resolution. ; CATEGORY B. ; A fault which has a material effect upon the functionality, accuracy or performance of any substantial function of the Software . 2 hour response, 7 hours resolution. ; CATEGORY C. ; A Fault which does not permit the customer and its competent employees to make full, efficient and proper use of the software. 2 hour response, 21 hours resolution.; CATEGORY D. ; Shall be a minor cosmetic Fault, which does not affect the performance of the Software or the Customer’s use of it. 4 hour response, resolved at a date agreed with the customer. ; ; TYPE OF STANDARD SUPPORT PROVIDED; • Correctly assessing and categorising reported incidents. ; • Filtering out any end-user errors i.e. operator error ; • Allocating priority categories and escalating responses. ; • Ensuring calls are directed to the correct resource to diagnose/resolve problems. ; • Updating on the progress of incidents, according to the SLA requirements. ; • Managing change implementation ; • Manage version control. ; 'OUT-OF-HOURS' support and a dedicated Technical/Cloud Account Manager can be provided at an extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer full on-boarding sessions with training on the platform, as required. We also provide extensive service documentation, from quick start for 'users' through to technical documentation for administrators, to suit users of all levels. New displays using the management platform can be registered and activated, online in minutes.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. Pindar Creative provides data export as a flat file for customers to access
• End-of-contract process: We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is managed by the terms negotiated on the T&C's depending on each agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between the mobile and desktop service
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Colours customised to the user preferences, can be used to highlight important information such as postponed or late services. Customisable apps and widgets reflect the needs by providing the following:- 1) Announcements: Presents journey relevant announcements to keep passengers up to date; 2) Background: Allows you to customise the background of your Papercast displays; 3) Clock: Provides system synchronised time in a digital or analogue format; 4) Linetrack: Shows the route and all bus stops as a straight line with the position of driving buses; 5) QR Code: Allows passengers to see display content or any webpage on their smartphones; 6) Slideshow: Displays images as a slideshow on whole or part of your Papercast display; 7) Snapshot: Enables quick distribution of web-based info via HTML or Bitmap image; 8) Weather: Shows local weather conditions or weather forecast for your city. Users can develop their own apps and widgets using javascript Node.JS.

Scaling

• Independence of resources: Papercast’s data management platform is a cloud-based system that has been designed with scalable usability in mind. Pindar Creative can quickly and easily increase or decrease the size or power of the user's IT solution. Resources like storage to an existing account quickly.

Analytics

• Service usage metrics: Yes
• Metrics types: Every aspect of every display can be monitored on the network through a highly visual, interactive dashboard. A summary of display status, performance, alerts and notifications across the network for an instant operational view. A user defined variable refresh rate, previews of each display to provide the same information that the traveller is seeing at the bus stop. A city map shows the exact location of each display with a colour marker to denote the status, with drilldown for full details.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Papercast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported in CSV format. Data can be exported from third party systems if required through SIRI (Standard Interface for Real-Time Information).; GTFS "feeds" let public transit agencies publish their transit data.; GTFS Realtime is a feed specification that allows public transportation agencies to provide realtime updates; Data such as local news, weather, events and tourist information can be exported/imported using content apps.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SIRI
  • GTFS
  • GTFS RT
• Data import formats: Other
• Other data import formats:
  • JPEG
  • PNG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% application uptime as measured through 1-minute polls using ICMP echo-requests. 99.9% network connectivity uptime of the customer service as measured through 1-minute polls using ICMP echo-requests Users are refunded by negotiated settlement outlined in the services levels in the G-Cloud 12 call off contract
• Approach to resilience: Pindar Creative do not want to make this information public. However, we are willing to share information with a specialist security expert on how we have designed our service to be resilient
• Outage reporting: Our system issues email alerts to named contacts and to administrators dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to the management interfaces is restricted by password
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 27/04/2018
• What the ISO/IEC 27001 doesn’t cover: The Statement of Applicability covers all 27001 controls with the exception of loading bays
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: To preserve confidentiality, integrity and availability, Pindar Creative have implemented an Information Security Management System (ISMS) in accordance with the international standard ISO/IEC 27001. The the ISMS policy is approved by Senior Management and is reviewed at regular intervals (ISMS Management Review Meetings) or upon significant change. Management have put an audit programme in place and all sections of the ISMS are audited at least once a year to ensure that the ISMS:- a) conforms to the requirements of the relevant standards and any other legal, regulatory or contractual requirements b) meets all identified information security and business continuity requirements c) is effectively implemented and maintained d) perform as expected The ISM records decisions and actions related to: i. the improvement of the ISMS ii. updating of the risk assessment and risk treatment plan as appropriate iii. the modification of procedures and controls in response to changes in requirements iv. resource needs v. improvements to how the effectiveness of controls and objectives are measured Regular ISMS Review Meetings Any action needed is implemented and such action reviewed for effectiveness including changes to the ISMS. Appropriate documented information on the action taken is retained

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is incorporated as part of our ISO/IEC 27001:2013 Accreditation
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Firewalls are configured 24/7 to alert in the event of significant intrusions or incidents occurring We use Remote Management Monitoring and live detection defence systems to detect vulnerabilities Anti-Virus is configured to be patched automatically. Our automatic patch policy covers, binary executable, source code modification, service pack and firmware patches Technical services will then identify the priority for the update to be tested and deployed dependant on the nature of the treat and any known exploits. Any patch deployment and software updates must comply with our defined change management process.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Regular PEN testing and monitoring of the system log is used to identify potential compromises.; Dependant upon the severity of a potential compromise depends on how quickly we action any remedy. ; In terms of actual incidents, this is managed via our ISO 27001 standard.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: There is a robust incident management policy in place and enforced as part of our ISO/IEC 27001:2013 accreditation. Incidents are reported on the corporate job system database. The Information security officer responds to any incidents reported in line with established control procedures. We have a full incident management plan which we are happy to supply upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Papercast's e-paper screens offer a multifaceted approach to combating climate change, addressing both power consumption concerns and promoting sustainable transportation practices through enhanced passenger experiences. ; ; Firstly, e-paper technology significantly reduces power consumption compared to traditional electronic displays. Papercast's screens utilize low-energy e-ink technology, requiring minimal power to operate. This efficiency is paramount in the fight against climate change as it lowers overall energy demands and reduces carbon emissions associated with electricity generation. By deploying Papercast's e-paper screens in public transportation systems, cities can decrease their carbon footprint and contribute to a cleaner, more sustainable environment. ; ; Moreover, Papercast's displays enhance the passenger experience, thereby encouraging increased use of public transportation. By providing real-time information such as bus schedules, route maps, and service updates, these screens empower passengers to make informed travel decisions, reducing wait times and uncertainty. This improved accessibility and convenience make public transportation more attractive compared to private vehicles, thereby reducing traffic congestion and greenhouse gas emissions. ; ; Furthermore, the deployment of Papercast's screens facilitates the integration of smart transportation systems, enabling cities to optimize their public transit networks. By analyzing data collected from the screens, authorities can identify usage patterns, optimize routes, and implement more efficient scheduling, ultimately reducing energy consumption and emissions associated with transit operations. Additionally, the durability and low maintenance requirements of e-paper screens contribute to their environmental sustainability. With a longer lifespan and minimal need for replacement parts, Papercast's displays reduce waste and resource consumption over time, further mitigating their environmental impact. ; ; In conclusion, Papercast's e-paper screens offer a dual approach to combating climate change by reducing power consumption and promoting sustainable transportation practices. By integrating these displays into public transit systems, cities can improve passenger experiences, increase ridership, and contribute to a cleaner, greener future.

Pricing

• Price: £8,430 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at c.thomas@pindarcreative.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.