DORSET SOFTWARE SERVICES LIMITED

Teams Services

Dorset Software Teams Services offers highly skilled UK based software development teams. Team services helps our clients deliver strategic programmes and projects, maintain and support existing technology and cope with the peaks and troughs of demand. Team services covers complete development teams by three clear levels of service.

Features

• Teams with flexible skills to work alongside your existing team
• Business Analysis
• Backlog and tech debt management
• Project Management and team leadership
• Solution/product design
• Task delegation and release management
• Infrastructure and workflow automation
• Fully UK based teams, on site day availability
• No concerns regarding off-payroll/IR35 legislation

Benefits

• Cope with peaks and troughs of demand
• Deliver strategic programmes and projects
• Maintain and support existing technology

£500.00 to £1,080.00 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@dorsetsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

169442025788267

Contact

Sales Team
01202 777707
partnerships@dorsetsoftware.com

Planning

• Planning service: Yes
• How the planning service works: Dorset Software Transformation Services provides support to clients throughout digital transformation journeys. Transformation Services can help clients define new projects, understand existing systems and plan future IT landscapes.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Dorset Software provides training to users and full support of cloud software and hosting services developed, configured or maintained by Dorset Software.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Dorset Software Teams offer full migration analysis and architecture, and implement any migration that needs to occur. We are AWS and MS partners, but do not promote any particular technology, preferring to discover and deliver what works best in your unique situation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Dorset Software provides full test architecture and planning services, and implementation of all test stages including performance testing, as an intrinsic part of our philosophy. We understand how important QA is in the software development life cycle, and ensure that all effort is driven by and ultimately tested against the business requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Teams Services provides maintenance teams. If required, we can create development environments

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every client has a dedicated account manager who will provide support. This will be during standard working hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Dorset Software is able to provide various levels of support to our clients. Team services provides various levels of technical support depending on the project requirements. Dorset Software provides an account manager to each of our clients to assist in determining which services are required and maintain the service for the duration of the relationship. Account managers are available Monday to Friday during standard working hours via email and phone. Technical support is available per client requirements and we can provide a technical liaison.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Dorset Software is committed to the principles of good environmental housekeeping and pledges to conduct its business according to those principles. The company will comply with all relevant legislation and strive to exceed minimum performance standards in implementing all aspects of environmental improvement to which it is party. Dorset Software promotes the use of new technologies to reduce waste in communications. ; Documents including marketing materials are provided in electronic format by e-mail and the use of the internet where possible. ; Virtual meetings are encouraged by Dorset Software to avoid the necessity for travel. This includes telephone and video conferencing. ; Dorset Software encourages the use of electronic communications as a means of providing support and maintenance to remote sites. This includes e-mail and remote log-on to communicate with remote systems. Dorset Software encourages the use of public transport by staff and provides details of trains for visiting clients. Staff are encouraged to cycle to work by the provision of cycle racks and suitable changing facilities. When a car is required for travel Dorset Software encourages the hire of small modern hire cars with low fuel consumption and low emissions as opposed to the use of personal cars.

  Covid-19 recovery

  Helping businesses to recover – particularly by adopting new ways of working. Ensuring that workplaces are adapted to help promote Covid-19 recovery by accommodating remote working, social distancing, sustainable travel, etc. ; We allow people able to work remotely or in a hybrid manner – so as to provide fair access to jobs for vulnerable groups.

  Tackling economic inequality

  Creation of jobs and skills - Dorset Software is an apprenticeship training employer provider, with around 50 software developer apprentices and increasing intakes. Our services enable the conception of new businesses by being flexible. Dorset Software is targeting increasing its headcount to 250 from 150 over next 2 years. By increasing our headcount, we are increasing supply chain resilience and capacity.

  Equal opportunity

  Equal Opportunity - we are an equal opportunities employer, insisting on Fair practices and behaviour in the workplace abiding by key points: Fair allocations of workloads; Equal access to benefits and conditions; A workplace that is free from unlawful discrimination, harassment or bullying at work; Competitive merit-based selection processes for recruitment and promotion; Fair processes to deal with work-related complaints and grievances. We ensure that all workers are treated appropriately and fairly and that, all things being equal, no candidate is treated unfairly because of their age, gender, race, sexuality or any other protected characteristic.

  Wellbeing

  Employee wellbeing is important to Dorset Software. We offer various benefits to our employees for their wellbeing such as flexible working hours, cycle to work scheme, annual eye tests and free fruit for everyone. We don't believe in working long hours and operate a system of flexi-time. This means that everyone works core hours, but outside these is free to start and leave according to personal choice. Our core hours are shorter on a Friday, allowing an early start to the weekend. Additionally, employees can apply for a hybrid working arrangement after a period of time spent settling into the company. We have a generous and flexible holiday allowance of 25 days per annum, plus 8 bank holidays. We offer and facilitate social and charitable events for employees throughout the year.

Pricing

• Price: £500.00 to £1,080.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@dorsetsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.