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Epiq Europe Ltd

EpiqTMX - Cloud-based Bundle Management, Transcription and Electronic Presentation of Evidence

EpiqTMX is a secure, cloud-based, highly scalable, bundle creation, realtime transcription and electronic presentation of evidence platform that allows users to build electronic bundles quickly and easily for court hearings and arbitrations. EpiqTMX facilitates collaboration between legal teams, and provides a flexible and intuitive platform for bundle creation.


  • Bundle creation in a flexible, familiar, and intuitive platform
  • Easy-to-use functionality
  • Fast and accurate searching
  • Presentation of transcripts and documents on an intuitive platform
  • Configurable private and shared workspaces
  • Personal, team and shared annotations including tagging
  • Automatic and manual hyperlinking
  • Pagination allowing for inserts and removals
  • Self-provisioning


  • Collaboration between legal teams, experts and clients
  • Quick to learn how to use and get started
  • Self-provisioning enables control with little reliance on project managers/vendors
  • Cost-effective
  • Flexibility, scale up/scale down for large/small cases
  • Globalisation - work across borders seamlessly
  • Access anywhere and anytime
  • Secure access and hosting through private cloud


£30 to £38 a user a week

Service documents

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G-Cloud 13

Service ID

1 6 9 7 1 1 0 8 7 2 1 1 2 6 9


Epiq Europe Ltd Sandeep Patel
Telephone: 020 7367 9173

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Relativity and Epiq Discovery integration
Cloud deployment model
Public cloud
Service constraints
All software upgrades are provided outside of normal working hours and we provide adequate notice to potential affected users.
System requirements
  • Access to the internet
  • Speed of machine (check Crown Law bid)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all emails received within standard working hours (9am to 5.30pm, Monday to Friday) within one hour. We provide an emergency email address for queries received outside standard working hours. We aim to respond to these emails within two hours. Check this with Dan as it has been extended
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Each client is supported by an account manager, as well as a project team who act as a first point of contact. The project support team will engage technical support and other resources as required, as they are best placed to analyse issues raised by clients, as well as having the capability to troubleshoot and resolve many day-to-day issues. The project support team is also assisted by a technical support desk, who are able to address general functionality questions. Technical support is included within the application licensing and is not separately charged. If on-site attendance is required, professional services and travel costs may be charged.
Support available to third parties

Onboarding and offboarding

Getting started
Initial client engagement is focused on a kick off meeting, which may take place in person or via a conference call/web presentation. This will define the scope of services to be provided, key client deadlines, data sources to be processed and loaded to the platform and information that will assist our project management team to design the database to the specific requirements of the matter. The initial meeting is followed by a training session, usually delivered online, where a small set of data is loaded to the platform and key stakeholders are introduced to the functionality of the platform, as well as the specific configuration that has been deployed for the team. After taking feedback from the key stakeholders, any further changes that need to be made are implemented by the project management team and training provided to the full user community, either online or in person. Our training programmes are also supported by user guides available in PDF format, video and other online resources.
Service documentation
Documentation formats
End-of-contract data extraction
Clients have a variety of choices over how their data is extracted when the contract ends. The solution can be tailored to meet client and project requirements. A 'cold hosting' option can be utilised where we will continue to host the data (at a reduced rate). Users also have the ability to export their data into a set of native files, PDFs and with a word index. Users also have the option of extracting their data offline for use in their own offline version of the platform.
End-of-contract process
The end-of-contract process will be discussed at the project kick off meeting and again towards the end of the project. The process will be managed by the Project Manager and a solution can be created to meet specific project and client requirements. A 'cold hosting' option can be utilised where we will continue to host the data at a reduced rate. Users also have the ability to export their data into a set of native files, PDFs and with a word index. Users also have the option of extracting their data offline for use in their own offline version of the platform. The price of the contract will depend on client requirements and how long the data will need to remain active.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
There are no differences between the mobile and desktop service.
Service interface
User support accessibility
None or don’t know
Description of service interface
We enlisted the skills of a user Interface consultancy to ensure that TMX is easy to use and familiar to users of platforms, such as Microsoft Outlook. TMX has a simple and uncluttered interface that makes it very intuitive to use. TMX provides prompts with reminders and usage tips while in the product.
Accessibility standards
None or don’t know
Description of accessibility
We have ensured that our service is responsive and accessible by: -enabling wider browser interaction; making EpiqTMX more accessibile through mobile technology - making buttons more standardised to Microsoft 365 buttons; - using good contrasts and a readable font size; - using a combination of colour, shapes and text; - following a linear, logical layout, ensuring that text flows and is visible when text is magnified to 200%. All non-text content that is presented to the user has a text alternative that serves the equivalent purpose.
Accessibility testing
We have not done any interface testing with users of assistive technology.
Customisation available
Description of customisation
EpiqTMX can be customised to the client logo (whitelabeling to background colours).


Independence of resources
This is a web based service and the capacity in our data centres is more than capable of meeting all client requirements.


Service usage metrics
Metrics types
We can provide a range of service usage metrics such as user activity and matter activity.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Clients are able to export their data directly from EpiqTMX at any time provided they have the correct permissions. Users can export PDFs and/or native files with a system generated index. Projects can also be taken offline to a standalone version of the platform.
Data export formats
  • CSV
  • Other
Other data export formats
  • Adobe Acrobat (.PDF)
  • All client native files
Data import formats
  • CSV
  • Other
Other data import formats
  • .DAT
  • .OPT
  • Drag & Drop in Native Format

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We train staff to answer phones within three rings, acknowledge emails within one hour and escalate all unusual queries to their manager. We maintain a formal policy for handling queries and all personnel are trained in our escalation process. Specific service level agreements for availability are agreed with clients on a case-by-case basis.
Approach to resilience
Epiq has full High Availability built into webservers. We also use premium Solid State Drive disks which are replicated for resilience. We use Availability Sets for all the Virtual Machine pairs for resilience, and Microsoft Azure also has hardware and network resilience built into their platform. Depending on the deployment service level agreement, TMX Virtual Machine pairs can be deployed between Availability Zones instead of just Availability Sets. An availability zone will split the processing power between multiple datacentres within the Azure region (in the UK, Epiq currently has three), which are physically separated from each other by a substantial distance. Therefore, if a datacentre fails, TMX will still run as expected. Daily backups of all data and components are retained for 30 days in our UK datacentres and daily incremental backups are also retained for 30 days. Epiq has partnered with Microsoft Azure for its UK cloud environment, which is managed by Epiq. Epiq can rehydrate all infrastructure and application from scratch in less than 3 hours.
Outage reporting
Email alerts are sent directly to the IT support team, who will then investigate and report back to clients confirming the start and end times for any outage, our analysis of the cause of the outage and how the issue was/will be resolved. Reports will also include recommendations for any future changes or upgrades if these are required.

Identity and authentication

User authentication needed
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
EpiqTMX features a robust set of roles and user permissions that can be adapted depending on user profiles. Clients can host multiple matters that can contain customised permissions. Matter administration staff can assign users to matters and can choose from a standard set of roles (e.g. Team Admin, Power User, Standard User, Guest) or can set up custom permissions based on over 20 attributes. Matter data is encrypted and can only be accessed by users who have been added to the matter.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Standards Institute (BSI)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Services outside our core services which are Legal Services and Court Reporting. A statement of applicability can be provided on request.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security is managed through a dedicated information security team who are responsible for designing and updating polices relating to user access, physical controls, network storage, appropriate use of systems and compliance with existing legislation. Policies are reviewed and updated on a quarterly basis. Mandatory training on security issues is provided to all employees when they join the company and at least annually during their tenure. Our data centre and operations centre have been accredited to ISO 27001 standard and as part of this certification we are regularly interviewed and audited by an external auditor - a process that evaluates our policies and practices to identify and resolve potential vulnerabilities.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
A formal Change Management programme monitors all development and maintenance activities for key systems, ensuring established policies and processes are followed. This includes a Change Control team which monitors and approves all changes. Documented policies and procedures are in place for software development and infrastructure changes which validates that a standardised and consistent process is followed. Software development change policies include Scrum/SDLC procedures, validation procedures and release procedures. All changes are impact-assessed including any possible information security related impacts. We use a centralised ticketing process for tracking requests and approvals for each change. Systems are restricted to authorised users only.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Continual evaluations of system and network security are conducted by a trusted external third party through regularly scheduled vulnerability scans and penetration tests. Epiq’s Security Team subscribes to multiple services for vulnerability alerts on deployed software and hardware. Daily reviews are executed by the Information Security team for emerging threats. Internal assessments are deemed confidential and proprietary. Patches are reviewed and assigned a severity level based on existing compensating controls. Epiq’s change management process governs the deployment of security patches. All patches are tested prior to deployment. The timeframe for security patches is governed by severity level.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Epiq has a comprehensive Incident Response Plan (IRP) setting out how we respond to information security incidents. These include (but are not limited to) system intrusions/misuse, or any situation where confidentiality of sensitive data, data integrity or business critical systems may have been compromised. The primary goal of the IRP is to restore normal service operations as quickly as possible, whilst minimising the adverse impact on business operations, protecting Epiq and client data. An incident is identified either by Epiq’s IT staff or in-place utilities and we have a response team in place to quickly respond and rectify any situation.
Incident management type
Supplier-defined controls
Incident management approach
We maintain an Incident Response Plan, which sets out our approach to reporting and responding to security incidents. Employees report incidents to the information security team using a standard format document and the team is responsible for investigating the reported activity in a timely manner and reporting findings to the client, management and any appropriate external authorities as necessary. Incident reports are usually provided by secure email. Our information security team subscribes to various industry alert services to keep abreast of relevant threats, vulnerabilities or alerts from actual incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Epiq is fully committed to fighting climate change, reducing our carbon footprint and minimising the impact of our operations. We adhere to the leading frameworks for sustainability, including the UN Sustainable Development Goals, ISO 26000, the Climate Disclosure Standards Board, the Global Reporting Initiative, the Sustainability Accounting Standards Board, the Carbon Disclosure Project, the SEC ESG Disclosure and the World Economic Forum. We have implemented the following environmentally friendly initiatives: • We have partnered with the organisation ‘Creating Tomorrow’s Forests’ to plant a tree for every deal that we sell utilising our eBundle creation/real-time transcription platform • We encourage our clients to make use of our secure electronic data transfer and hosting solutions and discourage the use of paper. • Our staff have the option to work remotely and we have reduced the number of staff travelling into an office by 50%. We encourage employees and clients to hold meetings via video conference rather than in-person. • We have adopted multiple energy conservation strategies to operate our offices in the most energy efficient manner, including motion sensors which automatically turn off lights, fixed temperature settings, low-flow toilets, etc. We provide recycling bins in all our offices. All equipment has earned an Energy Star rating and is configured to take advantage of low energy modes when left in an idle state. All redundant IT equipment is collected via a specialist recycling company. • Epiq choose partners and waste management companies who adhere to principles of ISO 14001 and demonstrate a duty of care to the environment.
Covid-19 recovery

Covid-19 recovery

Epiq has taken several steps to help both our company and local communities manage and recover from the impacts of COVID-19, which are directly relevant to the provision of services we will provide for this contract. These include: • Office/work equipment, policy updates and security compliance training have been provided to staff to enable home working, as required. The rapid changes required to working practices prompted Epiq to develop a new Flexible Work Strategy.. • All employees must wear a mask and social distance when in the office. We provide masks, gloves, hand sanitiser and disinfecting wipes in all offices. We have put in place additional cleaning of high contact areas. All employees attending an Epiq office are required to enter contact tracing information by scanning a QR code posted at the office entrance using their company smart phone • We have a dedicated area on our intranet to provide information and tools to our employees on office safety protocols • We provide financial support to employees , their families and communities affected by the COVID-19 pandemic via our Epiq Charitable Foundation. • We recognise the toll that the COVID-19 pandemic has had on the physical and mental health of our employees and have provided free access to the Headspace app, free access to our employee support programme offering support for financial, mental, and physical wellbeing, and free access to daily activities designed to promote physical and mental health.
Tackling economic inequality

Tackling economic inequality

Epiq is committed to developing valuable relationships with businesses that are minority-owned, woman-owned, disadvantaged-owned, LGBT-owned, veteran-owned, small, HUB Zone, and providing maximum practicable opportunities for suppliers that can offer quality, innovative, competitive, and cost-effective products and services. We adhere to this commitment by integrating supplier diversity into our business strategies, making good faith efforts to include diverse suppliers in sourcing activities, and monitoring spending levels with diverse suppliers. On our website, we encourage small and diverse suppliers to register with us and arrange meetings with us to identify how we can partner together. We advertise upcoming opportunities in accessible media, attend and sponsor regular industry networking events, and regularly partner with smaller organisations when tendering for public sector contracts. We also encourage our large suppliers to identify opportunities for small and diverse suppliers to provide services to us through their supply chain. When purchasing goods and services, we always ensure the source of such products and services is ethical and sourced from suppliers who a) offer their staff ethnical working practices; b) operate in accordance with the local law and good practice; c) demonstrate a commitment to the equality, health and safety and diversity of their own staff and suppliers; d) offer fair wages and working conditions to individuals of an appropriate working age. We conduct rigorous due diligence checks to ensure that all our suppliers meet our exacting standards for service delivery and security. Our Supplier Diversity Committee meets quarterly to review the progress of our initiatives, measure their success, identify improvements, and review commitments. Tools used to measure success include metrics on overall diverse spend, number of diverse suppliers, and supplier diversity memberships and events. The Supplier Diversity Committee report on the progress of our initiatives to senior management quarterly.
Equal opportunity

Equal opportunity

We are committed to providing an organisational culture and climate in which every employee can thrive at work, is valued, and has a sense of belonging and connection. We have established a Diversity, Equity and Inclusion (DEI) Committee to facilitate a talent network that values and understands everyone's merits from a perspective of equity. Our accomplishments so far include : • Launching our first Community Resource Group, Black @ Epiq, to bring employees together to share their experiences and perspectives and enrich their overall work experience. • Other CRGs we have running include: Epiq Women, Epiq Pride, Epiq Belonging. • Rolling out mandatory DEI training. Completion of DEI training is tracked and measured through our online learning platform. • Built our community of Epiq volunteers by giving employees an additional day of annual leave for charitable work. • Launching a mentorship programme providing employees with access to leadership guidance and professional development support. • Launching DEI podcasts and internal intranet hub that will house DEI educational resources, CRG information, events, cultural holiday spotlights, and provide areas for our employees to submit feedback and propose DEI initiatives. • Creating DEI Client Advisory Board to circulate best practices, elevate ideas, share lessons learned, and further DEI initiatives across multiple companies. Our DEI Committee meet weekly to review progress, measure success, identify improvements, and agree new social value commitments. It meets with business leaders and executive sponsors to discuss initiatives and ensure that our leaders are driving the values that we are seeking to ingrain in our culture. Tools used to measure success include metrics on levels of employee engagement, programme adoption rates, employee retention figures, training completion rates, as well as feedback from stakeholders. The DEI Committee report on progress of initiatives in monthly newsletters with details published on our website.


Physical and mental health at work is a priority for Epiq. Measures that we take to support these include: • providing employees with good physical workplace conditions. • creating opportunities for employees to provide feedback on work design, culture and conditions via engagement surveys. • addressing work-life balance challenges that take account of employee and organisational needs i.e flexible hours, part-time work. • ensuring that managers have the necessary knowledge, training and sensitivity to work effectively with their staff, to encourage open two-way conversations about mental health and to highlight the support available at all stages of employment. • having an employee assistance programme offering support to employees for financial, mental and physical wellbeing: o Legal professionals provide support on a range of financial issues. o Employees can speak to a qualified counsellor and benefit from face-to-face counselling sessions. o advice on how to keep fit and healthy o employees can access Nursing and Midwifery Council registered nurses who can help with medical concerns. • Our Social Committee provides access to weekly themed activities designed to promote physical and mental health: Meditation Monday (guided meditation sessions), Topic Tuesday (talk and Q&A session with an expert speaker), Wellness Wednesday (yoga and Pilates sessions), Connect Thursday (coffee catch-ups and networking sessions), Feelgood Friday (employee appreciation sessions). We track key metrics on the wellbeing of our employees, including absence and sickness rates, retention rates, training completion rates and engagement survey completion rates. We ensure that our health and wellbeing strategy is implemented in our local markets with initiatives that include strategic partnerships, targeted recruitment campaigns, leadership development programmes, and conferences. We promote local employment and recruit locally for all our contracts. We provide mentoring programmes, networking opportunities, and actively encourage employee involvement in community and charitable activities.


£30 to £38 a user a week
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.