SOMERFORD ASSOCIATES LIMITED

BlueVoyant - Managed Detection and Response (MDR) Security Services

BlueVoyant provides a comprehensive range of Managed Detection and Response services. BlueVoyant’s 24×7 SOC provides MDR and SIEM management services for Microsoft Sentinel and Defender, Splunk and leading EDR tools from Microsoft, SentinelOne and CrowdStrike.

Features

• BlueVoyant Modern SOC for Microsoft Sentinel,Splunk Cloud and Enterprise
• Microsoft and M365 Security (E5) Defender Workloads
• Detection As A Service (Sentinel One, Microsoft Defender)
• Managed SIEM including continuous content updates
• Fully Managed, Detection and Response services
• 24x7 /365 SOC monitoring both hybrid and full-outsource SOC models
• Proactive threat hunting, Threat Intelligence and Threat Research
• Real time reporting and dashboards in our client portal
• 100% cloud-based
• Deployment services to help deploy new or enhance existing implementations

Benefits

• Maximizing best-practice use and Integration of market leading tools
• Analysis and tuning log data reducing SIEM ingestion and costs
• Training and development opportunities for customer security teams.
• Ability to leverage cloud-scale feature enhancements.
• Architecture Minimises data leaving customers environment reduces supplier lockc-in
• Managed and tuned for monitoring and response to emerging threats
• Ongoing hunts formulated by experts looking for evidence of breaches
• ITSM integration for case management using customers staff and tools
• Maximise Investment in Microsoft Tooling ( E5 / Sentinel )
• Security Automation and AI

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

169807721870771

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
  • Security analytics
  • Governance, risk and compliance
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance Windows: BlueVoyant may schedule maintenance outages for BlueVoyant software which enables log collection with 24-hours’ notice to designated Client contacts. SLAs shall not apply during maintenance outages and therefore are not eligible for any SLA credit during these periods. Emergency Maintenance: In the circumstance of immediate necessary changes, BlueVoyant may initiate an emergency maintenance window. When this situation occurs, BlueVoyant will use commercially reasonable efforts to provide notice and minimize the impact to Clients.
• System requirements:
  • Services are SaaS offerings therefore no hardware/software costs
  • Customers require their own Microsoft/Splunk licensing
  • Minimum set of log collection sourcetypes that must be monitored

User support

• Email or online ticketing support: Yes
• Support response times: Standard service requests (applies to all non-change and non-incident tickets) submitted via the Portal, Email, or via telephone will be subject to “acknowledgment” (either through the BlueVoyant ticketing system, email or telephonically) within four (4) hours from the time stamp on the Service Request ticket created by the BlueVoyant Platform.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Standard service requests (applies to all non-change and non-incident tickets) submitted via the Portal, Email, or via telephone will be subject to “acknowledgment” (either through the BlueVoyant ticketing system, email or telephonically) within four (4) hours from the time stamp on the Service Request ticket created by the BlueVoyant Platform. The support team comprises 10+ positions located in the US and Europe, covering 24/7 support hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Introduction Phase: The introduction phase facilitates information gathering and begins with project kickoff.; ; Client Experience Team: At the beginning of Client deployment, a BlueVoyant technical account manager will be assigned to the Client.; ; Threat Profile: In order to provide organizational-specific threat intelligence, BlueVoyant will collect information about the Client to better understand potential threats.; ; Approved Response Plan: The Client and BlueVoyant will discuss and agree upon rules of engagement for service operation.; ; Provisioning Phase: The provisioning phase is focused on deployment of the advanced endpoint software to endpoint visibility and response actions.; ; WavelengthTM User Onboarding: BlueVoyant will conduct Wavelength training for Client users.; ; Deployment Audit: Once all advanced endpoint software has been deployed and are functioning, an audit is performed to ensure the software has been correctly deployed on all the correct systems and managed detection and response services are ready to commence.; ; Tuning Phase: BlueVoyant will use the first 14-30 days post-installation to identify a baseline of the Client environment and tune the managed detection and response services.; ; Inventory of Assets: Once the advanced endpoint software has been deployed, identification and contextualisation of assets can occur.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients can request an export of their data and BlueVoyant will facilitate
• End-of-contract process: Client will have 30 days from the expiry of the contract to request the receipt of client specific data (at no additional cost). Any proposed transition services will be provided at BlueVoyant’s then-current prices. BlueVoyant will not provide transition services in the event of termination by the client for convenience or in the event of termination by BlueVoyant for the client’s material breach.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided by the Customer Success Manager and can be accessed on or offline

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User interface
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based portal
• Accessibility standards: None or don’t know
• Description of accessibility: Web based interface
• Accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Users can make GET and POST requests to perform actions such as requesting incident and case details, reporting information, and metrics, but also make takedown enquiries and request investigation amongst other actions.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We can provide a customised service based on unique brand and executive identities

Scaling

• Independence of resources: Automated playbooks run in the BlueVoyant SOC platform benefit from continuous enhancement as incident triage and investigation occurs. This enables the BlueVoyant SOC to maintain a high degree of automation and keep response times low and scale to meet customer demand with no affect on other users.; ; BlueVoyant SOC is cloud-native and as such as near limitless scaling capability.

Analytics

• Service usage metrics: Yes
• Metrics types: We have guarantees on availability for the portal. They are specifically for M-F business hours 98% uptime
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: BlueVoyant

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Plain-text protocols not used in network management. ● Management traffic separated from user traffic. ● Network Device management interfaces are on a management network. ● Console ports used for device management are secured by a username/password or other CISO-approved method. ● Network management services transition from SNMPv1, v2, v2c to SNMPv3 (or other option that does not use plaintext community strings). ● Prohibited protocols will include LDAP without use of TLSv1.2, FTP, telnet, remote host protocols, SSHv1, SSLv1, SSLv2, SSLv3"
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Risk Findings data can be exported from the platform via the user Portal and via the API. Client can request additional data exports via their Client Success Manager.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: ● Network confidentiality controls include the use of encryption and device authentication to protect the confidentiality of transmitted information.; ● Network segmentations are logically and/or physically separated into functional zones that are a grouped by infrastructure platforms, information systems and end-user devices.; ● Functional zones are further subdivided into security zones, an association of information systems and services with similar security controls.; ● Networking platforms and information systems associated with a particular security zone have the same trust level and approval.; ● Egress points limit the number of external connections to the Internet. Egress points are controlled and monitored centrally.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: BlueVoyant provides service level uptime of 99.9%. Service levels are reported within the BlueVoyant Customer Portal (Wavelength) and are also reviewed monthly through the Monthly Service Reviews led by the Client Success Manager.
• Approach to resilience: We use CI/CD as well as container orchestration. This allows us to rapidly replicate services through out our hosting cloud if need be. We maintain multiple independant VPNs to connect to our cloud infrastructure.
• Outage reporting: Via both email alerts and the customer facing portal (Wavelength)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Clients will provide a list of identified users and their email addresses for access to WavelengthTM and SOC. Client users will receive an onboarding email to access Wavelength and will configure multi-factor authentication with their device.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies are aligned to the ISO/IEC 27001 framework. To ensure that they are followed we audit both ourselves internally and use third parties to renew our accreditations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes are documented within BlueVoyant's SDLC policy/SOC2 report, which can be provided upon request
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Bluevoyant's Vulnerability Management processes adheres to SOC 2's CC7.1 Configuration and Vulnerability Management requirement
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Please refer to BV's Threat and Vulnerability Management policy
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Please refer to BV's Incident Management E-Discovery and Cloud Forensics policy and our SOC2 report
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30-day Proof-of-Concepts and extended proof-of-value offerings are available.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.