Professional Data Management Services Limited

SignedUp Skills

SignedUp Skills is an employment and skills platform that enables economic regions (e.g. Governments, Combined Authorities, Councils and LEPs) to empower citizens with an improved understanding and awareness of local jobs, apprenticeships, courses and labour market information. Customers can curate the data in the platform to focus on local priorities.

Features

• Pre-populated with real-time job vacancies, apprenticeships and courses
• Careers directory with comprehensive Labour Market Information
• Priority Sectors feature aggregates sector specific data and information
• National Apprenticeship Service data included
• Content Management System
• Ability to curate and display data around local priorities
• Employment and training data included
• Location based searching
• Notifications based on favourites and saved searches
• Additional data feeds upon request

Benefits

• Single supplier - software, hosting, support, design, marketing
• Ready to launch
• GDPR compliant
• One-stop-shop
• Minimal data entry required
• Branded according to client
• Customisation to meet needs
• Pre-populated with jobs, apprenticeships and courses
• Joined-up labour market
• Increases awareness of local opportunities

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

169819981477235

Contact

Catriona Watt
+44 (0) 1624 664000
tenders@pdms.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: There are no specific requirements

User support

• Email or online ticketing support: Yes
• Support response times: A response to a support request can typically be expected to be received within four working hours of the support call being raised, however PDMS will work to agree SLAs with the buyer and can provide higher levels of service where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: As standard, PDMS provide support 09.00 - 17.00 Monday to Friday excluding UK bank holidays. Technical support is included in the licence fee. Support for content curation is available upon request (not included in the licence fee, please see the rate card for our standard rates).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Support is offered as follows:; ; PDMS help users get started with a short Discovery to identify required buyer outcomes and target audiences.; PDMS configures the regional portal in accordance with identified outcomes and guides buyers on a one-to-one basis, with a content specialist to shape the user journeys with appropriate content.
• Service documentation: No
• End-of-contract data extraction: If required, PDMS can provide an HTML zip file of buyer content from the CMS. This is not included in the licence fee.
• End-of-contract process: If the Service is terminated either party, PDMS will contact the customer to establish if there are any off-boarding requirements. Off-boarding requirements are not covered by the licence fee (see End-of-contract data extraction for more details). Rates are charged at our standard rates (please refer to G-Cloud rate cards).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no functional differences between the desktop and mobile service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: SignedUp Skills is customised according to the buyer at the outset of the project. Each implementation is branded for the buyer and their target market. The buyer has a high level of flexibility due to the Content Management System which enables them to add/amend content, layout and whole pages.

Scaling

• Independence of resources: SignedUp Skills is hosted on top of resources provisioned within the Azure public cloud and our highly resilient private cloud that uses multiple storage, memory and processing units across multiple locales in multiple data centres on the Isle of Man – an architecture aimed at achieving extremely high availability. Both Azure and our private cloud meets a broad set of international, industry and regional compliance standards including ISO 27001 and UK G-Cloud. PDMS holds ISO 27001:2022 Information Security Management System standard certification and Cyber Essentials Plus.

Analytics

• Service usage metrics: Yes
• Metrics types: GA4 (Google Analytics) is provided with SignedUp Skills along with a LookerStudio real-time dashboard.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: PDMS use industry best practice configurations in each environment to ensure that all data is encrypted at rest.; Data persisted within the Azure is encrypted using multiple services depending on how the data is stored.; Within the PDMS private cloud data is persisted on storage devices that implement encryption of all at rest data.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data manually. Alternatively, they can contact PDMS for data export which is charged at our standard rates (please see rate card for further information on rates).
• Data export formats: Other
• Other data export formats: Text
• Data import formats: Other
• Other data import formats:
  • Images (.jpg .png)
  • Videos (YouTube, Vimeo)
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Service Availability is set at 99.95%
• Approach to resilience: SignedUp Skills is hosted on top of resources provisioned within the Azure public cloud and our highly resilient private cloud that uses multiple storage, memory and processing units across multiple locales in multiple data centres on the Isle of Man – an architecture aimed at achieving extremely high availability. Both Azure and our private cloud meets a broad set of international, industry and regional compliance standards including ISO 27001 and UK G-Cloud. PDMS holds ISO 27001:2022 Information Security Management System standard certification and Cyber Essentials Plus.
• Outage reporting: In the case of an outage we will communicate via e-mail.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Access (to management interfaces and support channels) is restricted by least privilege access using active directory accounts with strong username and password combinations.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: As part of its ISMS, PDMS have the following policies and processes; Information Security Policy, Secure Development Process, Acceptable Use Policy, Change Control Policy, Data Classification and Handling Policy, Data Protection Policy, Business Continuity Policy and an Incident Management Process, all of which are governed, managed and audited through our ISO certifications. All policies are owned and regularly reviewed by the relevant departmental manager. It is the responsibility of each departmental manager to ensure that all of their staff follow the information security policies and processes, however compliance is audited by the Quality and Standards Manager, with any issues identified reported to the relevant manager, for rectification. Operationally, Information Security is jointly managed by the IT Manager and the Quality and Standards Manager, both of whom report directly to the Chief Executive Officer, who has overall ownership at Board Level for Security, allowing issues that require immediate escalation to be reported to the Directors. Operational Issues that do not require immediate escalation are discussed at the monthly management meetings, where it is a standing issue. All issues discussed during these meetings that require escalation are reported upwards to Board of Directors for it to be discussed, where appropriate.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have change management processes in place for both system and software changes. These processes are part of the lifecycle of each system or service. They involve the use of tools and technical controls, as well as policies and procedures for our engineers to follow.; ; All changes are documented and tracked. This includes peer review and approvals before any changes are implemented in our environments.; ; We control changes and releases through automated pipelines. This provides repeatable, audited, and secure methods for introduction of environment changes.; ; Notifications from the change management process ensures that relevant stakeholders are aware of the changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Firstly, we promptly apply updates from the providers/manufacturers of devices and operating software that constitute our hosting platform. Updates are typically applied within a 14-days of release, barring any exceptional circumstances hindering successful deployment.; ; Secondly, we employ vulnerability management tools to scrutinise the installed software/configuration within our environments. The data generated is aggregated and examined by our engineers. If modifications are deemed necessary, they are managed through change management processes.; ; Lastly, through our software development lifecycle, we use code analysis and vulnerability scanners to detect known vulnerabilities within our developed software. This proactive approach addresses potential issues before impacting systems/services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate systems that gather/process telemetry from a range of aspects related to our hosting/service offerings, extending the scope of vulnerability management system monitoring.; ; Telemetry provides valuable insight to our operations teams, who maintain security/stability of hosted systems. Identified issues/operational enhancements are prioritised/delegated/resolved appropriately.; ; Security findings are overseen by qualified engineers, allowing for a customised response/remediation process.; ; Where telemetry indicates potential compromise, it’s escalated through incident management procedures.; ; The tools/methods we use continually evolves. As new insights/remediations are discovered, they contribute to ongoing improvement of operational procedures and overall environment. This iterative process ensures systems remain secure, efficient and up-to-date.
• Incident management type: Supplier-defined controls
• Incident management approach: PDMS allow all staff the ability to report security incidents through a number of methods, including email, telephone, and system based forms. Ultimately all reported incidents are managed by the Chief Operating Officer, who follows the Incident Management Process, which identifies how the incident should be managed, including when to provide updates to any customers that may be affected. Customer Incident Reports are normally provided in a written document.; ; All incidents are reviewed following their satisfactory conclusion, in order to determine what lessons can be learned, in order to improve the process or prevent future occurrences.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Tuesday 25 March 2003
• What the ISO/IEC 27001 doesn’t cover: Provision of specialist business application development, software framework and products, application hosting, managed services ; and support, IT consultancy, design and project management. (Information Security only - Statement of Applicability v 5.x)
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Lloyd's Register Quality Assurance Limited
• ISO 9001 accreditation date: Tuesday 25 March 2003
• What the ISO 9001 doesn’t cover: Provision of specialist business application development, software framework and products, application hosting, managed services ; and support, IT consultancy, design and project management. (Information Security only - Statement of Applicability v 5.x)
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F639af6e-af84-4553-963d-6547357f1f17
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A9278ccd-092b-4f14-936f-2c030a3e1ca6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.