AJAR TEC LIMITED

Cloud CCTV as a Service - Eagle Eye

The Eagle Eye Cloud is a cyber secure home for CCTV, allowing you to manage all cameras from multiple sites on a single hosted platform. It supports any existing camera, analogue or IP.

The platform negates the need for on site recording or expensive servers, saving money and increasing security.

Features

• 100% mobile & browser based - no software to install
• Compatible with existing & legacy CCTV cameras
• Camera views from multiple sites on single management platform
• Intelligent bandwidth management - throttling & out of hours upload
• Native Google Maps integration
• Constant health check across all systems
• Remote management of connected hardware
• Camera tagging & emtadata for rapid event search
• Share encrypted links to recorded footage within the cloud
• Customisable cloud storage per camera up to 5 years

Benefits

• Supports unlimited users at no additional cost
• Minimise capital investment - no local servers
• Multi platform support - Windows, iOS & Android
• Cross browser compatibility
• Multi layer data centre redundancy
• Business intelligence tool - video analytics out of the box
• Advanced mobile application - 80% functionality of the move
• Unlimited scalability & flexibility - no camera limits
• No inbound traffic - total network security
• UK Datacentre hosting available

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

169997511969677

Contact

Sales Department
0800 6122680
tara.mclaughlin@ajartechnology.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Access control, control rooms, existing CCTV surveillance systems
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • New or existing CCTV cameras
  • Broadband / network connectivity
  • Admin users to access the system internally
  • Purchase of Eagle Eye cloud recording subscription

User support

• Email or online ticketing support: Yes
• Support response times: Free support is available without a defined SLA, generally a response is within 48 hours. Formal support and maintenance packages with defined SLAs are available on a costed basis in accordance with operational needs.; We have a 24/7 x 365 helpdesk. Normal working hours are Monday - Friday 9am - 5pm for general support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Due to the nature of the solution, formal support levels are defined by client operational requirements and in collaboration with the client. Baseline costs are generally calculated in accordance with the following metrics:; ; Number and location of CCTV devices and operational sites; Period of cover - normal working hours, weekends, bank holidays, 24/7/365; Required SLA - 4 hours to 72 hours to be defined as remote and/or on site according to client requirements.; ; Dedicated technical account managers and/or cloud support engineers can be provided at additional cost in accordance with the baseline cost cost considerations defined above.; ; Additional cost options also relate to required coverage of any client owned CCTV hardware, whether or not that hardware is in warranty and whether a spares holding is required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Ajar Technology provides end to end delivery which includes on-site or offline training as required, and co-branded user guides with key contact details for the Ajar helpdesk team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon contract termination, there is a 30 day window to request that Eagle Eye Networks make your data available for download. The data is typically provided in CSV format for data and the original formats for video / audio.
• End-of-contract process: A contract closure meeting is arranged by Ajar Technology with key stakeholders from all parties. Where data extract is required, this is formally requested and completed. Confirmation of dates of contract end, along with handing over of any additional support information is provided. ; There are no additional costs to contract closure, however there may be a charge if a contract is ended prior to contracted end date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding is customised to the end user audience, therefore in liaison with the client we plan for all user accessibility requirements on a case by case basis.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App ; The app allows installers to add, configure, and set up cameras, bridges, and recorders directly from a smartphone.; Installation Features: Installers can view video while on a ladder to adjust angles and settings in real-time.; GPS Mapping: Automatically captures the GPS location of cameras and bridges for mapping.; Mobile-Specific UI: Features include "momentum scrolling" (fast timeline scrubbing), "view tapping" to centre PTZ cameras, and biometric (fingerprint) login.; Notifications: Optimised for receiving immediate push notifications.; Desktop Service; Detailed Analytics & Setup: Used for in-depth configuration, managing large numbers of users, and advanced analytics.; Advanced Layouts.; Administrative Reporting.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Browser-Based Dashboard: The interface provides a centralised, intuitive dashboard for viewing live video, configuring cameras, managing recorded footage, and setting up AI-driven alerts.; Open Video API Platform: The API Platform is a REST-based interface that allows for the integration of third-party analytics, Access Control, and specialised software.; Command Line Interface is available for managing large installations, automating bulk system-wide functions, and troubleshooting.; The UI includes tools for managing user permissions, viewing camera locations via maps (Google Maps integration), controlling PTZ (Pan-Tilt-Zoom) cameras, and managing local "bridges".
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: API testing, web interface testing and mobile application testing.
• API: Yes
• What users can and can't do using the API: The Eagle Eye Networks API is a RESTful, open-platform interface designed for cloud video surveillance, enabling users to record, index, store, and analyse video from over 8,000 camera models. It allows for custom application development, integration with third-party tools like access control, POS, and AI analytics. ; Modern RESTful API; Secure OAuth-based cloud authentication
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: End users can request white labelled / branded dashboards. ; End users are also able to request specific notification alerts including time frames.

Scaling

• Independence of resources: Customer data is logically separated and we ensure system monitoring, load balancing and capacity planning is continually applied to ensure users are not impacted by high usage.

Analytics

• Service usage metrics: Yes
• Metrics types: The dashboard provides data on bandwidth usage and availability, allowing users to monitor how much bandwidth the VMS is using.; Intelligent Bandwidth Management Tools are included to monitor and adjust bandwidth consumption, including the ability to schedule video uploads to the cloud during off-peak hours.; The API provides graphical representations of bridge metrics, including bandwidth used to the cloud and individual bandwidth usage per camera.; The platform offers visibility into device status, including monitoring. ; Users can generate weekly or monthly reports to review system information, such as camera status, bridge activity, and user access.; API Usage Data.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Professional services, configuration, installation, testing & ongoing support and maintenance

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Download or Archive function within the Eagle Eye Networks dashboard.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MP4 video
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime availability is guaranteed. ; Ajar Technology offers customised SLAs for support and maintenance across all sectors. ; Service credits can be applied in the event SLAs are not met.
• Approach to resilience: Riple-Redundant Cloud Storage: Video data is stored in triplicate across multiple geographically dispersed data centers. This ensures that if one data center or server fails, the video data remains accessible and secure.; Local Buffering & Automatic Failover: Eagle Eye bridges and cameras use on-premise, hardened, or local storage to buffer video footage if the internet connection is lost. Once connectivity is restored, the buffered, high-resolution video is automatically uploaded to the cloud without manual intervention.; Cybersecurity & Threat Protection: The system is engineered to withstand cyberattacks, featuring "Camera Cyber Lockdown" that blocks unauthorized communication with cameras. It uses end-to-end encryption for both stored and transmitted data.; Automatic System Updates (VSaaS): As a Video Surveillance as a Service (VSaaS) model, Eagle Eye automatically pushes security patches and software updates, removing the risk of outdated or vulnerable systems.; High-Availability Infrastructure: The cloud infrastructure itself is designed with redundant power supplies, network interfaces, and internet connections, providing 24/7 reliability.; The system supports a mix of on-premise and cloud recording, allowing for increased reliability and the ability to operate in environments with limited or unstable bandwidth.; Proactive Monitoring & AI: The platform utilises AI for proactive alerting, such as line crossing or object detection.
• Outage reporting: Via the dashboard and email notification alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Eagle Eye Networks restricts access to its management interfaces and camera data through a "locked-down" architecture, combining rigorous authentication, granular user permissions, and network segmentation. The system operates on a cloud-based model, where on-premise appliances (Bridges and CMVRs) are managed centrally without requiring open inbound firewall ports
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Secure By Design is embedded into the development process. ; ISO 27001; Incident management and response policy; Data retention & disposal policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Ajar Technology's Change & Release Management process ensures that prior approval is obtained and a robust and resilient process of risk management is followed for all proposed changes and that authority from the client is explicit. ; ; Change Management Responsibilities include:; ; • Raising and recording changes; • Assessing the impact, cost, benefit and risk of proposed changes; • Developing business justification and obtaining approval; • Managing and coordinating change implementation; • Monitoring and reporting on the implementation; • Reviewing and closing Requests for Change (RFCs); • Publishing the Forward Schedule of Changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Eagle Eye Networks proactive cloud native and layered vulnerability management approach is designed to secure surveillance systems. Key components include:; Cyber Camera Lockdown; No Inbound Connections; Outbound - Only Communication; Automatic Security Updates; Zero Trust & Authentication; End to End encryption; Proactive threat monitoring; Rapid patching & hardening
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AI driven threat detection; Human-in-the-loop (remote monitoring); Real time intervention (deterrence); Emergency camera sharing
• Incident management type: Supplier-defined controls
• Incident management approach: Ajar Technology's Incident Management approach is to restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.; ; Our objective is that Incident Management is able to be performed at first contact or via remote access support in the majority of cases. The services within the scope of Incident Management will be :-; ; • Incident recording; • Incident classification ; • Incidents resolution; • Investigation, diagnosis and resolution; • Escalation to 2nd line if necessary; • Incident ownership, monitoring, tracking and communication; • Incident closure
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Ajar Technology provide 30-60 days free of charge proof of concept / trials on client sites as required.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau, Amtivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cac9f52f-41c0-46ee-9652-6c061c28619b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd014285-80b0-4357-a62d-5151769a7358
• Other security certifications: Yes
• Any other security certifications: NSI Gold

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.