ARKANCE UK LIMITED

InfoWorks WS Pro Enterprise Water Modelling

Software desktop application for asset management, drainage design (InfoDrainage), stormwater, sanitary sewer (InfoWorks ICM) and water distribution networks (InfoWorks WSPro) and plants. Hydraulic analysis desktop application provider for same networks. Operational analytics platform for real-time descriptive, diagnostic, predictive and prescriptive decision support.

Features

• Water distribution network analysis and design
• Impact simulation of network changes on the water system
• Service level maintenance analysis based on various conditions and reporting
• Master plan preparation, future risk assessment
• Design of water network elements (e.g. pipes, pumps)
• Operating energy management reduction
• Water quality analysis and improvements
• Operation modelling (pump/valve control, flushing, water leakage detection, etc.)
• Emergency preparedness and response
• Assessment and improvement of water system resilience

Benefits

• Streamline model building and keep models up to date
• Collaborate within and across teams with multiple concurrent user editing
• Effectively manage pressures and maintain service levels
• Improve existing water systems, ensuring fire flow availability
• Plan and design water systems with confidence
• Mimic water operations and reduce operating costs
• Track and improve water quality
• Prepare to respond to incidents while minimizing customer disruption
• Ensure water system resilience and help justify mains rehabilitation
• Flexibly query network data through user-defined configurable reports

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.harris@arkance.world. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

170192541227841

Contact

Nick Harris
01784419911
nick.harris@arkance.world

About your service

• Service categories:

  Applications

  Engineering

  • Computer-Aided Design Applications
  • Computer-Aided Engineering Applications
  • Computer-Aided Manufacturing Applications
  • Collaborative product data management

  Other engineering

  • Building Information Modelling Applications
  • Electronic Design Automation Applications
  • Engineering Support Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Operating system: Windows 8.1, 10, 64bit
  • Processor: Intel Core i3, i5, i7, or Xeon Processors, 2.2Ghz
  • RAM: 4GB minimum, at least 8GB recommended
  • Disk space: 1GB free space for installation files
  • Display: 1440x900 recommended or higher at normal size (96dpi)
  • Video card: NVIDIA GeForce, Quadro, GRID, TESLA GPU cards
  • TCP/IP, Network Card or Microsoft Loopback Adapter for License Manager

User support

• Email or online ticketing support: Yes
• Support response times: No defined response time but we aim to respond to 90% of inquiries in 2 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a consistent level of support to all customers. We have account managers and specialist support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our software includes online help including tutorials there is also support by phone, email or website to help customers start using our software. Our website includes blogs, knowledge based articles and webinar videos. Under normal circumstances we provide training at our offices or the customer locations. Currently training is exclusively online.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We would not usually host users data. Data supplied as part of a support inquiry is held in compliance with GDPR standards.
• End-of-contract process: The contract would normally include access to the support team and the customer portal. Also any software updates are included. There would be additional cost for in person training or access to certain online automated courses. At the end of the subscription, renewal can be done easily or can be terminated.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation is either directly embedded in the software or hosted on our website. Maintained customers are provided with a unique access code to allow them to access knowledge base articles, contact the support team and to manage their support enquiries.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data exchange with the main application. It is used to access the tables in the database for the integration with other enterprise corporate systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We design all our software to be enterprise level and thus scalable. We support multiple concurrent editing and data creation that includes short and long transactions and conflict resolution. Our testing programme involves load and stress testing for both our desktop and web applications.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk Innovyze

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Multiple export routines are supported. Open Data Export Centre tool for configurable and repeatable export of all network elements, scenarios, and results to shapefile, CSV, TXT, XML, Oracle, SQL Server, Geodatabase. Bulk export (entire network or selections) to CSV format. Copy and paste from InfoWorks WS Pro grids to spreadsheets. Export delta changes from one version to another. User configurable querying and reporting tools output results to CSV, Excel. Ruby Application Programming Interface provided to automate all supported manual export workflows. Can be scheduled batch export on routine basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • MapInfo Tab, MIF
  • Tab separated data
  • Jet/Access database
  • Oracle
  • SQL Server
  • XML
  • Epanet v2 .inp
  • AutoCAD .dwg
  • KMZ for Google Earth
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • GeoPlan layer
  • Jet/Access database
  • Tab separated data
  • Oracle
  • SQL Server
  • Shapefile
  • XML
  • Autodesk DWG
  • InfoWater XINP files
  • Epanet v2 .inp and .map

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The software is hosted on client sites or cloud hosting solution. We do not as such have an onus to provide availability.
• Approach to resilience: Available on request.
• Outage reporting: We do not provide a hosted service. All software is on the client's network.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The application Administrator is able to set users and permissions.
• Access restrictions in management interfaces and support channels: To be confirmed
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The onus of security governance is client as they install and deploy our software on their systems.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are run within secure client networks. The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The clients identify compromises or issues with the software and report these back to us. If these are critical to the correct functioning of the software then the issue is fix and a patch issues to the client for them to install and deploy.
• Incident management type: Undisclosed
• Incident management approach: Users report issues directly to us via telephone or email. Once these are fixed, changes are pushed to customers using the subscription, or either in a patch or scheduled update for desktop users.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Friday 12 March 2021
• What the ISO/IEC 27001 doesn’t cover: Access to Source code, Use of privileged utility programs, Segregation of networks, Secure coding, Outsourced development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance
• ISO 9001 accreditation date: Tuesday 2 November 1999
• What the ISO 9001 doesn’t cover: Access to Source code, Use of privileged utility programs, Segregation of networks, Secure coding, Outsourced development.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.harris@arkance.world. Tell them what format you need. It will help if you say what assistive technology you use.