Labeline Intl. Ltd.

DGOffice

Software to generate and complete dangerous goods documentation (and labels) to comply with the international dangerous goods regulations for all modes of transport.

Features

  • All dangerous goods included
  • Classification and calculations for all international DG regulations
  • All modes of transport: Air, Sea, Road, Rail, Inland Waterways
  • Secure, with Operational and Technical support provided
  • Can be hosted on intranet
  • Regulations updated in the system stealthily when they change
  • Any number of registered users
  • Own product and consignee details easily pre-populated
  • E-freight ready (XML format)
  • User accessibility managed by the Administrator(s)

Benefits

  • Reassurance that DG documents are always compliant
  • Easier and quicker to generate compliant DG documents
  • Modular - so only purchase what's required (e.g. Acceptance Checks)
  • Using web Services, existing data can be uploaded
  • Not an expensive service and easily budgeted for
  • Fewer errors when consigning.
  • Reduced risk of delays in transit and potential fines
  • Built-in validation against the regulations

Pricing

£539.10 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at compliance@labeline.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 7 0 3 0 7 3 2 4 8 9 8 4 2 0

Contact

Labeline Intl. Ltd. Richard Shreeve
Telephone: 07825748962
Email: compliance@labeline.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
As data is generated in XML format it can be seamlessly exchanged with other systems such as IATA DG Autocheck.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Scheduled releases every two months updates - users are notified and outage is usually less that one hour on a Sunday. Scheduled Global update normally takes place early morning on 1st January.
System requirements
  • Any digital device via a recognised browser
  • For intranet services, SQL server and IIS server required
  • PDF Reader software either separate or included in browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Emails are followed up during office hours. Normally within one hour.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Level 1 (Labeline): Support for the use of the modules, password issues, browser settings and all issues that can be solved without technical help, programming or change of data.

Level 2 (DGOffice): All other issues that require technical help, such as changes in databases or programming.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online training / demonstrations can be provided at no additional cost. Free access to a 14-day trial.
Help buttons are on every page of the software.
Training and guidance videos on YouTube.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Paper
End-of-contract data extraction
Using export functionality and downloading of created data / documents.
End-of-contract process
Access is terminated and customer data will be removed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference in functionality.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
All functionality of the application can be delivered via the API. Set up requires implementation of web services.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Logos, login page.

Scaling

Independence of resources
There is plenty of spare capacity to accommodate much more than the maximum expected usage at any one time.
Within an organisation, there can be any number of users although only one user at a time per licence purchased.
Any number of extra user licences can be purchased, at reduced prices, for concurrent use.
If integrated via intranet or aligned to ERP System then accessibility would be determined in-house.

Analytics

Service usage metrics
Yes
Metrics types
Administrators can access user access reports.
Statistics relating to all data concerning shipments can be exported.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
DGOffice

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The data in DGOffice can be exported in Excel by simply clicking the "Export" button whilst in the relevant section(s).
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Accessibility is guaranteed 99.7% of the time, excluding scheduled maintenance.
Approach to resilience
Fully redundant hardware, network, infrastructure and power setup.
Outage reporting
A public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
SSO can be added.
Access restrictions in management interfaces and support channels
Tiered levels of access. Only those with "Administrator" status can control and manage this process.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
SSO can be added.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Accreditation provided by approved accreditor in NL. Details on request.
ISO/IEC 27001 accreditation date
TBA
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Lloyds card online payment
PCI DSS accreditation date
TBA
What the PCI DSS doesn’t cover
-
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Full cyber security schedule in place (not in UK)
  • Cyber protection and security insurance in place (not UK)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
DGOffice has a fully implemented security policy which is incorporated in the terms and conditions.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Design and development are performed under strict protocols. All changes are logged on the release and code secured.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information is supplied by a specialist 3rd party and scanned for potential threats to the application.
If needed, patches are implemented asap.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
24-hr monitoring is applied and, should there be a compromise, remedial action would be taken immediately.
Incident management type
Supplier-defined controls
Incident management approach
DGOffice has a fully implemented incident management policy.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

The software reduces the need for thousands of documents to be printed. It is "e-Freight ready" and uses XML format for the paperless transfer of dangerous goods data.
The company helps to manage the local environment which is near an AONB.
Covid-19 recovery

Covid-19 recovery

Some of our staff are potentially vulnerable. Government guidelines have beed fully adhered to since the start of the pandemic. This prevented us from recruiting new local office staff for a while but we are now at our full complement.
Tackling economic inequality

Tackling economic inequality

Labeline is an equal opportunities employer that operates in a specialised field. The company provides training and support to its staff in a region where retail and tourism are the primary sectors.
Equal opportunity

Equal opportunity

Labeline is an equal opportunities employer.
Wellbeing

Wellbeing

Labeline's new office is on the banks of the Taw-Torridge estuary. The building has been designed to give staff a comfortable and pleasant working environment with full height windows that provide amazing views and maximise the ingress of natural light.
Labeline has a very understanding, supportive and flexible approach to support staff's mental and physical wellbeing.
The company also supports local charities.

Pricing

Price
£539.10 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
All primary modules are included.
Full single-user licence capability (extra licences can be added if required).
14 days (can be extended).
The only difference between the subscription licence and the trial version is that there is a watermark on the printed documents.
Link to free trial
https://www.labeline.com/product/dgoffice-dgoffice-net/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at compliance@labeline.com. Tell them what format you need. It will help if you say what assistive technology you use.