DGOffice
Software to generate and complete dangerous goods documentation (and labels) to comply with the international dangerous goods regulations for all modes of transport.
Features
- All dangerous goods included
- Classification and calculations for all international DG regulations
- All modes of transport: Air, Sea, Road, Rail, Inland Waterways
- Secure, with Operational and Technical support provided
- Can be hosted on intranet
- Regulations updated in the system stealthily when they change
- Any number of registered users
- Own product and consignee details easily pre-populated
- E-freight ready (XML format)
- User accessibility managed by the Administrator(s)
Benefits
- Reassurance that DG documents are always compliant
- Easier and quicker to generate compliant DG documents
- Modular - so only purchase what's required (e.g. Acceptance Checks)
- Using web Services, existing data can be uploaded
- Not an expensive service and easily budgeted for
- Fewer errors when consigning.
- Reduced risk of delays in transit and potential fines
- Built-in validation against the regulations
Pricing
£539.10 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 7 0 3 0 7 3 2 4 8 9 8 4 2 0
Contact
Labeline Intl. Ltd.
Richard Shreeve
Telephone: 07825748962
Email: compliance@labeline.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- As data is generated in XML format it can be seamlessly exchanged with other systems such as IATA DG Autocheck.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Scheduled releases every two months updates - users are notified and outage is usually less that one hour on a Sunday. Scheduled Global update normally takes place early morning on 1st January.
- System requirements
-
- Any digital device via a recognised browser
- For intranet services, SQL server and IIS server required
- PDF Reader software either separate or included in browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Emails are followed up during office hours. Normally within one hour.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Level 1 (Labeline): Support for the use of the modules, password issues, browser settings and all issues that can be solved without technical help, programming or change of data.
Level 2 (DGOffice): All other issues that require technical help, such as changes in databases or programming. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Online training / demonstrations can be provided at no additional cost. Free access to a 14-day trial.
Help buttons are on every page of the software.
Training and guidance videos on YouTube. - Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
- Paper
- End-of-contract data extraction
- Using export functionality and downloading of created data / documents.
- End-of-contract process
- Access is terminated and customer data will be removed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference in functionality.
- Service interface
- No
- User support accessibility
- WCAG 2.1 A
- API
- Yes
- What users can and can't do using the API
- All functionality of the application can be delivered via the API. Set up requires implementation of web services.
- API documentation
- Yes
- API documentation formats
-
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Logos, login page.
Scaling
- Independence of resources
-
There is plenty of spare capacity to accommodate much more than the maximum expected usage at any one time.
Within an organisation, there can be any number of users although only one user at a time per licence purchased.
Any number of extra user licences can be purchased, at reduced prices, for concurrent use.
If integrated via intranet or aligned to ERP System then accessibility would be determined in-house.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Administrators can access user access reports.
Statistics relating to all data concerning shipments can be exported. - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- DGOffice
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- The data in DGOffice can be exported in Excel by simply clicking the "Export" button whilst in the relevant section(s).
- Data export formats
-
- CSV
- Other
- Other data export formats
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
- XML
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Accessibility is guaranteed 99.7% of the time, excluding scheduled maintenance.
- Approach to resilience
- Fully redundant hardware, network, infrastructure and power setup.
- Outage reporting
- A public dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- SSO can be added.
- Access restrictions in management interfaces and support channels
- Tiered levels of access. Only those with "Administrator" status can control and manage this process.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Username or password
- Other
- Description of management access authentication
- SSO can be added.
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Accreditation provided by approved accreditor in NL. Details on request.
- ISO/IEC 27001 accreditation date
- TBA
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Lloyds card online payment
- PCI DSS accreditation date
- TBA
- What the PCI DSS doesn’t cover
- -
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Full cyber security schedule in place (not in UK)
- Cyber protection and security insurance in place (not UK)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- DGOffice has a fully implemented security policy which is incorporated in the terms and conditions.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Design and development are performed under strict protocols. All changes are logged on the release and code secured.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Information is supplied by a specialist 3rd party and scanned for potential threats to the application.
If needed, patches are implemented asap. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- 24-hr monitoring is applied and, should there be a compromise, remedial action would be taken immediately.
- Incident management type
- Supplier-defined controls
- Incident management approach
- DGOffice has a fully implemented incident management policy.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
The software reduces the need for thousands of documents to be printed. It is "e-Freight ready" and uses XML format for the paperless transfer of dangerous goods data.
The company helps to manage the local environment which is near an AONB. - Covid-19 recovery
-
Covid-19 recovery
Some of our staff are potentially vulnerable. Government guidelines have beed fully adhered to since the start of the pandemic. This prevented us from recruiting new local office staff for a while but we are now at our full complement. - Tackling economic inequality
-
Tackling economic inequality
Labeline is an equal opportunities employer that operates in a specialised field. The company provides training and support to its staff in a region where retail and tourism are the primary sectors. - Equal opportunity
-
Equal opportunity
Labeline is an equal opportunities employer. - Wellbeing
-
Wellbeing
Labeline's new office is on the banks of the Taw-Torridge estuary. The building has been designed to give staff a comfortable and pleasant working environment with full height windows that provide amazing views and maximise the ingress of natural light.
Labeline has a very understanding, supportive and flexible approach to support staff's mental and physical wellbeing.
The company also supports local charities.
Pricing
- Price
- £539.10 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
All primary modules are included.
Full single-user licence capability (extra licences can be added if required).
14 days (can be extended).
The only difference between the subscription licence and the trial version is that there is a watermark on the printed documents. - Link to free trial
- https://www.labeline.com/product/dgoffice-dgoffice-net/