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MANIFEST SOFTWARE SOLUTIONS LTD

Systems Integration

We develop and fully support advanced integration solutions that ensure uninterrupted data flow between multiple systems, whether they are on-premise or cloud-based. Our services include comprehensive consultancy, software provision, and continuous support. We specialize in the integration of housing systems eg. Aareon, Capita, Civica, MIS, MRI, NEC, Salesforce and Microsoft.

Features

  • Provides systems integration solutions, on-premise, cloud hosted or hybrid
  • Experienced housing consultants analyse the business requirements and produce specifications
  • Housing integration experts build the ETL middleware business logic
  • Implementation staff train and support the business users during testing
  • Includes full day-to-day BAU support of all integration
  • Flexible integration framework with in-built low-code scripting language
  • Scripts can be maintained by the customer or consultants
  • Web management console and dashboards for IT and business teams
  • Established integration with Aareon, Capita, Civica, MIS, MRI, NEC, Salesforce
  • Experience integrating Azure, Dynamics, Finance, IoT, SharePoint, Portals, Compliance

Benefits

  • Reduces the cost of implementing and supporting enterprise integration solutions
  • Reduces risks by ensuring all integration is properly supported
  • Removes the need for programmers and bespoke programs
  • All integration is robust and to the same high standard
  • Reduces risks by centralising the management of all integration
  • Removes dependency on specialists in the business
  • Puts control of integration with the business, not system providers
  • Clarifies ownership of integration issues - we support it all
  • Supports digital transformation and improvement strategy planning
  • Remove risk by working with a proven integration partner

Pricing

£8,200 to £46,000 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@manifest-software.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 7 0 4 5 7 8 3 7 5 4 4 9 8 3

Contact

MANIFEST SOFTWARE SOLUTIONS LTD Alan Swift
Telephone: 07734696292
Email: alan@manifest-software.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Integrating critical legacy systems, on-premise software and business partner's systems with new cloud solutions can present a barrier to businesses wishing to migrate to new cloud solutions.

We remove this barrier by providing seamless integration between systems; whether legacy, on-premise or in the cloud. Allowing systems to continue to reliably exchange data, giving businesses confidence when migrating to the cloud.

We provide connectors for on-premise, legacy and cloud solutions that allow systems with different interfaces and capabilities to continue to share information without any disruption.

We have our own experienced consultants and our own integration software. By being independent we aren't limited or constrained by partnering agreements, we work for our customer.

Our integration service reduces the risks of migrating to the cloud as we can assist with both the data migration and the on-going integration between new and old systems. Our integration solution is controlled by easily configurable scripts (not programming code) so it can be quickly adapted to meet the changing needs of the business.

We believe that being responsive and flexible allows our customers to be in control when migrating and integrating with cloud solutions.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We support all on-going integration between the integrated software applications. We don't just support our own integration software, our support desk receives automated notifications of any problems on the interfaces (eg. invalid data) and we actively investigate on behalf of our customers.

Service scope

Service constraints
Systems integration relies on some form of access to the systems and/or the data. This can be via direct database access, legacy CSV interfaces, modern REST web services, APIs etc. We support every type of interface we have ever come across and can often come up with inventive ways of accessing systems and data.

However, it is theoretically possible for a system to have no interfaces and also no access to the database which would make integration a challenge and maybe impossible. We haven't come across it yet but theoretically integration might be impossible for some systems.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 4 business working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Full support is included in the annual licence cost.

An SLA detailing support levels for different priority issues can be mutually agreed as a part of the contract.

A dedicated team of technical support staff are available during business hours, with additional technical consultants available if required.

A technical consultant is assigned to the issue when it's received. They will contact the customer to agree a priority (hours to fix). We will continue to be guided by the customer.

The customer can escalate the issue to the Customer Excellence Manager and then to the Technical Director at any time. All contact details are provided to the customer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Effective systems integration allows services to be made available via a wide range of engagement channels including self-service portals, mobile devices and IoT devices. This allows support information to be readily available and encourages inclusion in community activities by the use of integrated mobile apps that push local information to customers.

Improving engagement with customers allows economic issues to be detected earlier and acted upon. Similarly with IoT devices that can detect damp and fuel poverty that can then (through the use of integration) automatically create home visits and cases in CRM to investigate issues further.

Repairs and similar services can be pushed to local trades people rather than always using a large national property maintenance company. This encourages small local businesses to grow and reduces environmental impact by using local people who live in the community.

Pricing

Price
£8,200 to £46,000 a licence
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@manifest-software.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.