Capventis
Customer Experience Management (CX)
Hear every customer’s voice, fix every broken eXperience, and increase customer satisfaction, loyalty and spend. Capventis utilises Qualtrics Customer XM cloud platform, to tap into the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning. Let's improve your Customer eXperience Program together.
Features
- Customer eXperience
- Employee eXperience
- Employee 360 Survey
- Advanced Analytics (Predict iQ, Stats iQ, Text iQ, Driver iQ)
- Capventis Blueprint Mapping, Analysis and Design Model
- Advisory Consulting Services
- System Integrations
- Website Feedback
- Voice of the Customer (VoC)
- Customer Journey Mapping
Benefits
- Easy to Use
- Flexible
- Better Decision Making
- Ability to capture customer, employee and market insights
- Allows for data driven decision making process
- Businesses able to respond to customer needs
- Ability to analyse trends in the marketplace
- Analyse Customer eXperience through the customer journey process
- Analyse the Employee eXperience through the employee lifecycle
- Efficient use of resources
Business architect
| £800.00 |
£800.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Enterprise architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Solution architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Technical architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Chief data officer
| £1,600.00 |
£1,600.00 |
Chief technology officer
| £1,600.00 |
£1,600.00 |
Analytics engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Data analyst
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data scientist
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Machine learning engineer
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Business analyst
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £950.00 |
£950.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
55574208-e6fd-4dd0-a314-778170561f4b
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
Service documents
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