Blue Frontier IT Ltd

Digital Agency: Web & Technical Services

Development and technical support specialists. Responsive website design, development, implemention and support: web/mobile applications using open source content management systems including WordPress and Joomla. Security and Penetration Testing, Development of custom forms. Carenotes development. Expertise in web delivery, data integration, app development, support service contracts, user training, comprehensive digital marketing.

Features

• Technical Consultancy. Support for developing cloud infrastructure and system design.
• UX Design, Website and Intranet Development, Specialist e-Commerce Development
• Developers. .NET, C#, Ruby, PHP for SaaS, mobile apps, portals.
• Carenotes EPR system, Custom form development, self hosted service support.
• IT Support. Technical Maintenance, Network Implementation, Security and Data Services.
• Testing and Quality Assurance. Testing and quality control audits.
• System Implementation. Technical deployment of your solution by proven specialists.
• Hosting. Dedicated and secure email hosting and website hosting solutions.
• Managed Web Services. Bespoke Website, intranet and application support.
• Cyber Security Specialists, Data Security, Risk Assessments.

Benefits

• Dedicated QA team. Functional Testing, website audits, quality control.
• Easily Publish Content using Content Management Systems, Joomla and WordPress.
• Risk Management. Mitigate risk to avoid additional cost and time.
• Flexible AWS hosting and Joomla and WordPress CMS for scalability.
• Complete design, development, marketing and IT Support service, improving efficiency.
• Tailored IaaS Support, PaaS Support and SaaS Support.
• Collaboration. Working closely with you to fulfil your desired outcomes.
• ISO 13485:2016, 9001:2015 & 27001:2013 Accredited. Implementing QMS for projects.
• UK based IT Support. Service Desk, Telephone and Remote Access.
• Service Level Agreement: Flexible SLAs for Technical, IT and Websites.

£88 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.kerley@bluefrontier.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

171423430530909

Contact

Matt Kerley
+44 (0)1722 744 574
matt.kerley@bluefrontier.co.uk

Planning

• Planning service: Yes
• How the planning service works: Blue Frontier will assist our clients in their adoption of cloud services by way of following a pre-defined project process for requirement gathering, due diligence, technical and acceptance testing following a rigorously risk assessed project process. ; This process consists of a consultation and requirements gathering phase during which we assess and document the full requirements of the client which is then reviewed and approved by the client. This is then followed by the drafting of a solution document that details the specification, schedule of works and schedule of costs for the proposed solution. Once the solution and costs have been agreed, the engineering tasks are undertaken alongside rigorous QA and QC. This process ensures that Blue Frontier meet client expectation delivering the solution on time and within budget.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Website hosting
  • SaaS
  • Microsoft Azure
  • Rackspace Dedicated, private and hybrid cloud
  • AWS

Training

• Training service provided: Yes
• How the training service works: Blue Frontier offers a variety of training to our clients to help them use systems that we implement to their maximum potential.; The training that we provide is tailored to the needs and requirements of our client to facilitate the greatest learning experience. This may include: One-to-one and group training sessions on site; Remote training via our online tools; Training hosted by Blue Frontier in our training suite; We are also open to working with your favoured method of training where possible. We understand the value of ‘in environment’ training. Where possible we will create a training platform that mirrors the real working environment of the trainee.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Blue Frontier are able to offer cloud migration services from bare metal / VMWare / HyperV on premise solution to AWS, Azure and O365.; Blue Frontier can consult with clients on the most appropriate solution or solutions to meet their requirements whatever the scenario.; Blue Frontier will assist our clients with cloud migration by way of following a pre-defined project process for requirement gathering, due diligence, technical and acceptance testing following a rigorously risk assessed project process. ; This process consists of a consultation and requirements gathering phase during which we assess and document the full requirements of the client which is then reviewed and approved by the client. This is then followed by the drafting of a migration plan document that details the specification of the target solution, a full schedule of works and schedule of costs for the proposed migration oepration. Once the solution and costs have been agreed, the engineering tasks are undertaken alongside rigorous QA and QC. This process ensures that Blue Frontier meet client expectation delivering the solution on time and within budget.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft O365
  • Amazon AWS
  • Microsoft Azure
  • AWS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As an ISO 9001 accredited organisation, Blue Frontier apply a rigorous Quality Management System to all client projects through various quality assurance and software testing methods. Our DevOps teams utilise Continuous Integration and Continuous Deployment best practice to develop, test and release software more efficiently. Our Quality Assurance Team are involved in every project to support quality control. The team applies integration, feature and usability testing methods to make sure that projects are completed in line with our quality standards. We use a variety of commercial and free automated testing tools, such as Jenkins and SAHI, to increase efficiency and ensure software quality.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services:
  • Penetration Testing
  • Vulnerability assessment and management
  • Red teaming and adversarial simulation
  • Cyber Essentials including Plus
  • Security architecture review
  • Security awareness training
  • Security policy development and compliance
  • Secure code review and application security testing
  • Regulatory compliance consulting ( GDPR, ISO27001)
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Blue Frontier has qualified technical engineers who can support clients with cloud software and hosted services, such as Amazon Web Services (AWS), Microsoft Office 365, Azure, and Cloud. The cloud offers organisations a flexible and scalable solution for managing data, workflow and processes, whether you’re looking to implement an IaaS, PaaS, and SaaS solution. Our technicians provide cloud consultancy and audit your existing systems and processes to understand your requirements. We can implement server architecture and storage and migrate your existing systems to the cloud working with hosting providers, such as AWS. And help you introduce SaaS applications, like Microsoft Office 365, to your organisation to help improve workflow. The technical team can manage your cloud environment and provide ongoing support through defined SLAs, or as an ad-hoc service. Every customer will be able to access our Help Desk for 1st line support via phone, email or our web portal. After an initial discussion and diagnosis of your problem we will escalate the issue based on a ticket priority system, which will dictate response time based on our standard service level agreement. We can also provide you with training so that you can manage your solution yourself.

Service scope

• Service constraints: Regular support hours are 09:00 - 17:30, Monday to Friday (excluding bank holidays). 24/7 support for emergency issues is available on a bespoke basis.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 99% of calls will be answered within 5 rings. For clients with standard SLA support contract, target times are managed using a ticket priority system. During normal working hours, this SLA is as follows: ; Critical Incident - 30 mins. ; High Priority incident - 1 hour. ; Medium to Low Priority incident - 8 hours. ; Non-urgent request - 12 hours. ; However, we can create a bespoke SLA with alternate timings and definitions, based on client need. ; Where agreed with clients, and at additional cost, 24/7 support is also available with a 1-hour SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The technical team's service levels include 1st line to 3rd line support to contract clients and ad hoc clients. Blue Frontier has an established process for handling user support requests and we endeavour to deal with all calls immediately. All support is carried out based on an impact/urgency matrix and fix times will vary depending on the nature and location of the problem. Customers can speak to our in-house teams via phone, email and web portals to raise tickets and have an initial discussion with 1st line support who will form an initial diagnosis. Raised tickets will have a priority level applied to them in order to determine the appropriate response/level of support (2nd or 3rd line technicians). Issues will be dealt with where possible by 1st and 2nd line teams upon contact with the customer. For more complex problems that require Network or Server engineers, you will receive a response from our 3rd line support technicians. The team work effectively together to resolve issues for our clients and communication is essential throughout the support process. For all support requests, maximum effort will be applied and communication will be regular.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CQS Limited
• ISO/IEC 27001 accreditation date: Most Recent Certificate: 06/02/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CREST

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Blue Frontier run an ISO 14001 accredited environmental management system. We run multiple initiatives under this management system including car share, renewable energy initiatives (by signing up to a renewable energy only energy supplier), supply chain management (by evaluating suppliers and including their environmental impact as a criteria for assessment) and are currently considering promoting the use of electric vehicles through the installation of car charging points in the office car park. Sustainablity and emmissions control are a frequent topic at board and management level meetings within the business and this is supported by the mechanisms available within our 140001 Management System. Further to this, part of our Roadmap for 2025 is to become carbon neutral through investment in stoves for developing countries to offset our carbon production (by payments made to a suitably approved scheme).

  Equal opportunity

  We pride ourselves on being an equal opportunities employer. We have created a recruitment process that ensures that we only employ staff on the basis of capability without regard to immutable characteristics. Our current staff demographic characterstics demonstrates our commitment to unbiased neutrality, having a demographic that over-represents minority statuses relative to the demographic constitution of our employment catchment areas. Further to this, we also recognise that neurological diversity is as important as any other domain of diversity and, once again, our staff demographic reflects this committment through over-representation. Our recruitement process incorporates application review by multiple staff members, panel-lead interviews, and objectively evidenced capability scoring, and decision makining underpinning the process. All staff are trained to our equal opportunities policies and provide affirmation of committment.

Pricing

• Price: £88 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at matt.kerley@bluefrontier.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.