Support Revolution: Third (3rd) Party Software Support & Maintenance (3PS) for SAP Business Objects
Independent third-party software support and maintenance for SAP Business Objects with savings of up to 90%. No forced upgrades, no de-support dates. Local and Central Government reference sites in the UK.
Features
- Independent third-party software support and maintenance for Business Objects software
- Savings of up to 90%
- Legislative and Regulatory patches included, written by our team
- No forced upgrades, No de-support dates
- Supporting your current system for as long as you wish
- UK based support team
- Onsite support as required
- Support team are SC security cleared as a minimum
- 24/7 support
- Support for customisation
Benefits
- Save between 50% and 90% on what you currently pay
- Detailed SLA with Service Credits for non-performance
- Fixed >99% of incidents within SLA in last 12 months
Pricing
£1,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 7 1 5 9 9 8 3 4 0 5 9 3 1 0
Contact
Support Revolution Limited
Support Revolution
Telephone: 01635 86 86 87
Email: info@supportrevolution.com
Planning
- Planning service
- Yes
- How the planning service works
- Our planning services cover the key areas of understanding your requirements, analysing your requirements and designing a solution. A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services (AWS)
- Microsoft Azure
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements. We will provide a project plan, which will cover preparation tasks, the number of iterations for migration and the tasks involved. The tasks will cover the infrastructure area, as well as integration to external systems. We will conduct unit testing as part of the migration and the buyers will conduct user testing.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services (AWS)
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are an ISO9001 registered organisation and in order to maintain this accreditation, our processes include quality assurance. We help buyers with quality assurance by ensuring that all of our work that is delivered has passed a peer review, as a minimum. As the complexity of the work increases and the impact to other processes, then we also include a number of management reviews, before a solution is implemented. We help buyers with performance testing, by providing test scripts to ensure that the coverage of the testing is understood. We also provide a number of tools to conduct the performance testing
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
- Other
- Other security services
- Trend Micro Deep Security for all Oracle versions
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Support is provided by our support team based in Berkshire, and we work with a number of cloud hosting providers including Amazon Web Services and Microsoft Azure. We provide Oracle and SAP application and database support to users on these hosting providers. In addition, we also provide Oracle and SAP database support to users who have their systems in data centers hosted by other third party SI's.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support is provided 8am to 6pm, 24/7 options are available.
Full SLA as follows:
Priority 1 - Target Response Time 15 minutes, Target Resolution Time 2 hours
Priority 2 - Target Response Time 1 hour, Target Resolution Time 4 hours
Priority 3 - Target Response Time 4 hours, Target Resolution Time 3 days
Priority 4- Target Response Time 8 hours, Target Resolution Time 5 days
Priority 5 - Target Response Time 3 days, Target Resolution Time 10 days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- All support levels are included within the core service at no additional cost. Support is 24x7. The service includes a Technical Account Manager and monthly reports of our performance, and a Customer Account Manager that has a quarterly review with the customer to ensure that the quality of our service meets expectations.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QAS International
- ISO/IEC 27001 accreditation date
- 14/04/2022
- What the ISO/IEC 27001 doesn’t cover
- Anything that is not Oracle and SAP
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Support Revolution Ltd considers respect for the environment an important business responsibility and encourages all employees to take an interest in the protection of the environment.
Support Revolution will ensure that the company complies with appropriate legislation & regulations, will identify & evaluate environmental effects associated with infrastructure & supply of Oracle & SAP consultancy, instillation, and support in order to control and reduce any environmental impact.
Ensure the responsible use of natural resources and the minimalization of waste and energy consumption.
Implement the training of employees to ensure that they are environmentally aware and that neither they, the community nor the environment are exposed to harm as a result of Support Revolution operations.
Support Revolution Ltd is committed to the continual improvement of its performance by the monitoring of environmental issues and through involvement with customers, suppliers, regulatory authorities and the community. - Covid-19 recovery
-
Covid-19 recovery
This company policy includes the measures we are actively taking to mitigate the spread of coronavirus. You are kindly requested to follow these rules diligently, to sustain a healthy and safe workplace in this unique environment. It is important that we all respond responsibly and transparently to these health precautions. This policy will remain in force until further notice and is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update you as soon as possible by email. This policy will be kept under review to ensure that a safe place of work is maintained at all times. - Equal opportunity
-
Equal opportunity
The Company is an equal opportunities employer and it is committed to treating all of its employees and job applicants equally.
It is the policy of the Company to take all reasonable steps to employ and promote employees on the basis of their abilities and qualifications without regard to race, religion, colour, sex, age, national origin, disability or sexual orientation. The Company will appoint, train, develop and promote on the basis of merit and ability alone.
Employees have a duty to co-operate with the Company to ensure that this policy is effective to ensure equal opportunities and to prevent discrimination. Action under the Company’s disciplinary procedure will be taken against any employee who is found to have committed an act of improper discrimination. Serious breaches of the equal opportunities policy will be treated as a gross misconduct and could render the employee liable to summary dismissal.
Employees must not harass or intimidate other employees on the grounds of race, religion, colour, sex, age, national origin, disability or sexual orientation. Such behaviour will be treated as gross misconduct in accordance with the Company’s disciplinary procedure.
Employees should draw the attention of their line manager to suspected discriminatory acts or practices. Employees must not victimise or retaliate against an employee who has made allegations or complaints of sex or racial discrimination, or discrimination on the grounds of disability or sexual orientation or provide information about such discrimination. Such behaviour will be treated as gross misconduct in accordance with the Company’s disciplinary procedure. Employees should support colleagues who suffer such treatment and are making a complaint.
Pricing
- Price
- £1,000 a unit
- Discount for educational organisations
- No