3chillies

Software Development and Cloud Migration Services (Azure)

Design, develop and deploy bespoke software solutions to Microsoft Azure. Audit, re-engineer and migrate existing solutions to Microsoft Azure.

The service covers DevOps, App Services, Azure Pipelines, Azure SQL, Logic Apps, Service Bus, Azure Functions, Web Apps, CDN, API Management, C#, ASP.NET MVC, .NET, JavaScript, PowerShell, HTML5, AJAX, XML, JQuery.

Features

• Agile development and delivery
• Full solution design and architecture services
• Migration of existing solutions/software to Microsoft Azure
• Platform as a Service (PaaS) deployments
• Infrastructure as a Service (IaaS) deployments
• Full DevOps operations, build and release pipelines
• Systems Integration and Data Integration
• CMS Development with Sitecore, Umbraco and Optimizely
• Hosting and Support Services

Benefits

• Scalable, flexible and tailored solutions to match your precise needs
• Future-proof your investment using a modern, cloud-first development practice
• Flexible commercial models to fit individual business needs
• Agile delivery, reducing time to market
• Experience in developing and supporting Cloud software

£748 to £1,540 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@3chillies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

171658460741115

Contact

Paul Spearman
01189 314196
paul@3chillies.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will work with you to fully define the project requirements and ensure business objectives are met. This will involve workshops to define requirements, develop a technical roadmap and technical design and produce a detailed set of user stories for all phases of project delivery. We will advise on best practice and approaches throughout.; Outputs of the planning phase will vary, but would typically comprise: technical architecture / solution design, technical specifications, wireframes/prototypes, functional specification (usually written in the form of user stories, complete with acceptance criteria), sprint plan for full project delivery.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training for users and system administrators. The training is tailored to individual client and user needs, and typically comprises hands-on practical training sessions, classroom based training and preparation of user manuals and other training materials .
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We first carry out a full technical audit of the current solution. This is followed by an in-depth planning phase (typically a series of workshops) in which we work with our clients to review the audit findings, document requirements, then design and plan the new platform, migration strategy and roll-back plan. Once agreed, we then carry out the migration (services and data) to the candidate environment, followed by an in-depth test phase. Once tested and approved, we then carry out a migration to the live environment or live switch-over.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a dedicated in-house test team and conduct tests during every phase of a project. Services include:; • Preparation of full test plans; • Automated and manual testing via dedicated; • Performance and load testing; • Accessibility testing; • Browser and device testing; • Failover, scaleability and DR testing; • Security testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 24x7 or UK business hours support tailored to the individual needs of the project and client needs. Our systems are fully monitored and support is SLA-backed with response times for acknowledgement, resolutions and root-case analysis.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average response times to high priority (P1) enquiries within 30 minutes (business hours). Weekend / out of hours - dependant on client requirements.; ; For customers providing critical services, a 24x7x365 service and tailored SLAs can be negotiated.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support costs and levels are tailored to individual client needs. All support levels provide a guaranteed response time and SLAs for both resolution and root cause analysis. SLAs will be negotiated and agreed with each client before support commences, but a typical SLA for a P1 would be 30 mins acknowledgement, work-around solution within 2 hours (where required) and a permanent solution within 16 hours.; ; We have a dedicated in-house support team, managed by a Support Manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 24/06/2021
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers all of the services provided by 3chillies, but not those provided by third parties.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Sustainability is a key focus for us when planning, designing, developing and migrating to cloud services. We consider the environmental impact of software development and use of technology at all stages.

Pricing

• Price: £748 to £1,540 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@3chillies.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.