Zoho Corporation Limited

Zoho People: Organise, Automate and Simplify your HR processes

Zoho People is a comprehensive HR software that optimises your entire HR processes and provides an exceptional experience to your employees. Key features are Onboarding, Employee Management, Time Off Management, Time & Attendance, Performance, Corporate LMS, Employee Engagement, HR Analytics, Case Management,Compensation and Benefits.

Features

• Onboarding: Customise employee and candidate onboarding workflows, manage offer letters
• Employee management: Structure organisation, self-service, User and Team spaces
• Time and attendance: Manage attendance, facial-recognition, integrate biometrics, shifts, timesheets
• Leave management: Customise policies, holiday calendar, Bradford score, approvals
• Performance management system: Set goals, KRAs, competencies, conduct reviews, feedback
• LMS: Self-paced, blended learning, course creation, plans, assessments, virtual classrooms
• Document management: Organise and store organisation and personal files efficiently
• HR help-desk: Categorise issues, SLAs, FAQs, and reference materials
• Employee engagement: Conduct eNPS and annual engagement surveys
• Reports and analytics: Employee, Team, Organisation dashboards for insights

Benefits

• Enhance employee experience with personalized onboarding for new hires
• Efficiently manage employee data with secure, scalable, comprehensive database system
• Accurately record, store, and manage employee time and attendance details
• Streamline time-off tracking with quick, efficient, user-friendly module for simplicity
• Efficiently assess employees using comprehensive performance modules for enhanced evaluation
• Empower career growth with LMS for skill enhancement
• Securely store and share vital organisation files for streamlined collaboration
• Gain insights into workplace sentiment, enhance satisfaction with eNPS surveys
• Seamless Integration: Easily integrates with other business systems
• Make informed business decisions by gathering insights into HR metrics

£1 to £5 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

172152300615573

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only cloud based deployment and no support for an on-premise setting.
• System requirements:
  • Safari 13 and above
  • Chrome 73 and above
  • Firefox 69 and above
  • Edge 79 and above
  • Opera 60 and above
  • Android 6.0 and above
  • IOS 13 and above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours response time for classic support and 3 hours response time for Premium support. Resolution time may vary. ; Support Availability is 24*5 (Mon - Fri)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible right from our home page. Users can chat regarding any support requirements or any queries they have regarding the service. Our support team is available 24*7 via chat, email, or call. ; ; For ease of access; a) No time based responses required for web chat.; b) Supports 200% of zoom without loss of content and functionality in our web page.
• Web chat accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• Onsite support: Yes, at extra cost
• Support levels: We provide support at 3 levels i.e., Classic, Premium, and Enterprise. Classic support is free for both free plan users and for those who subscribe to any one of the paid editions of Zoho People. It provides email and phone support with 8 hours response time from Mon - Friday ( business hours ) Premium support plan incurs charges; it offers shorter response time with 3 hour SLA, 24/5 support, remote assistance, Live chat and a dedicated SPOC. The enterprise support plan, in addition to the above perks, provides an Account Manager and 24/7 support. Buyers can avail on-site support depending on their requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For all new customers, free onboarding assistance will be available for a duration of 45 days starting from the date of purchase. Assistance will primarily be offered via email, supplemented by a product overview session. The emails will be responded within an SLA of 24 hours on a queue basis. In case of product issues, the team shall assist the customer over a remote session. Help documents and videos are available online.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: .doc
• End-of-contract data extraction: To export their data, user can use native export tool from within the application, use the data export APIs, or send an export request to our support team. Zoho People adheres with GDPR; Users can exercise their "Right to Export" and "Right to Delete" even after the termination of their contract by sending data subject requests (DSR).
• End-of-contract process: Users in paid edition of Zoho People will be moved to the free edition if their contract (subscription) terminates and remains un renewed. There will not be any data loss; however, the features exclusive to paid editions will become inaccessible. If there is no activity in the user's Zoho People account for over 120 to 365 days, we will delete it along with all the data. Users cannot export their data after this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Web app responds seamlessly on mobile browsers. It is developed with mobile-first designs and is responsive on different form-factors. This includes all features with advanced configurations, customisation options, and deeper integration with other Zoho and third party applications. For extensive work, complex tasks, and full access to features, the web app is preferred. However, for an enhanced, mobile-optimised experience, users can download the Zoho People mobile app; ; Mobile App is designed for on-the-go access. It might have a simplified interface and fewer features compared to the web app which may be useful for Employees and Reporting managers.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho People offers a highly intuitive user interface, which helps the HR to organise, prioritise and manage their hr processes. The user interface provides dashboard, detailed views, list views, Process specific views and reports which helps Employee, Reporting managers and HR Admin to manage their day to day task while automating the processes.
• Accessibility standards: None or don’t know
• Description of accessibility: Zoho People's interface is user-friendly, offering intuitive navigation for managing HR tasks. Its sleek design integrates key functions like employee data management, attendance tracking, and performance reviews seamlessly. With customisable features and accessible dashboards, it streamlines HR operations, enhancing efficiency and employee engagement.
• Accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• API: Yes
• What users can and can't do using the API: Zoho People APIs facilitate integration with other Zoho applications and third-party tools. These APIs enable you to programmatically fetch and edit data in the different modules in Zoho People. All the APIs follow HTTP rules and error codes. Users track API usage and receive notifications when the consumption reaches a set limit.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Product can be customised as per customer's organisation needs through the extensive settings given. Custom workflows can be created to accommodate various organisation requirements. Custom services helps to store and manage organisation specific data and processes. With the help of APIs, People can be connected with other third part providers.

Scaling

• Independence of resources: Zoho People infrastructure scales horizontally and vertically to meets increasing demands by adding more servers or resources. Load balancing techniques are in place to evenly distribute incoming requests across multiple servers. Stability in performace is achieved through continous monitoring of real time metrics such as response times, server load, and error rates. For flexible fault tolerance, redundant components and failover mechanisms are used to ensure high availability. In the event of a failure or outage, redundant systems seamlessly take over, minimising downtime and ensuring uninterrupted service for our users.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics are readily accessible within Zoho People's admin interface. These metrics include user licenses, employee profile licenses, forms created, records created, file storage, API usage and more. These metrics offer comprehensive insights into platform utilisation and performance. In addition to this, if the customer wants data on module usage or in depth details, it will be provided based on request.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: To export their data, users can use native export tool from within the application, use the data export APIs, or send an export request to our support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • XLSX
  • ZIP
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • XLSX
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre. The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: All Zoho services have 99.9% monthly uptime. The status and performance of all the services can be monitored online.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centres. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels, blog post in community forum, business emails, and banners in respective services.; Generally, annual maintenance activities would be planned during non-business hours to avoid impact to the services.; ; Unplanned Outages:; Major unplanned outages will be posted in social media forums & also will be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to data is provided only to a limited number of employees (developers and support technicians). and for specific purpose like debugging, To provide customer support and Disaster Recovery operations. Their permissions are periodically reviewed and audited. The following controls are in place :; The access permission is granted only to select few employees and for a specific purpose. The roles are reviewed periodically, once in six months, and inactive accesses are revoked.; The data can be accessed only by a separate IAN network.; Multi-factor authentication is required to connect to the network.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/08/2022
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have the Change Management procedures in place that includes the following but not limited to all the changes to the Organisation, Applications, Systems, People, Technology, and Processes, information processing facilities that affect information security/privacy. For every change the security impact is analysed. We maintain Audit logs as evidence for all the changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer in an adverse manner.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, and with automated and manual penetration testing efforts. Furthermore, our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to the severity, and assigned to an owner. We identify the associated risks and track vulnerability until it is closed by patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analysed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access, to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have an incident management team. We notify buyers of incidents in our environment, along with suitable actions that they may need to take. We track and close the incidents with appropriate corrective actions. Whenever applicable, we identify, collect, acquire and provide buyers with necessary evidence in the form of application and audit logs regarding incidents. We implement controls to prevent recurrence of similar situations.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The energy supply for the Zoho UK’s workspace at Bletchley is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimize the impact of COVID on our customers, other business and our local community.; At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products, and offered discounts and waivers on licenses on a case-by-case basis.; While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; We ran Covid vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. ; As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality.; All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services.; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counselling to our employees for free via our team of trained and qualified therapists. ; We organize free medical check-ups for our employees on an annual basis.; We organize regular blood donation camps in association with various blood banks.; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; Day Care facilities provided for employees kids; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £1 to £5 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Zoho People has 30-day free trial for 5 users. It includes Onboarding, Time and attendance, Performance, Compensation, LMS, Files, Cases, Employee engagement, HR Analytics and Zia. After trial, you can purchase a subscription plan or deactivate your account. If you purchase a subscription, your data and configurations will remain intact.
• Link to free trial: https://www.zoho.eu/people/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.