Softcat Limited

NetApp Spot

Spot by NetApp provides automated cost optimisation for cloud compute resources, including FinOps-as-a-Service, spot instances, right-sizing, Kubernetes optimisation and much more.

Spot's automated platform is easy to adopt, requires no regular management and uses native cloud resources, freeing engineer and FinOps teams' time.

Features

• Safe and easy use of discounted spot instances

Benefits

• Use spot instances for production workloads at 80% less cost

£0.03 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

172237724676855

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kubernetes
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Chat responses in 2 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Chat Is available directly in the application console, as well as via the website
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Free tier: limited email support, 9x5; Pay-as-you-Go: Email and Live Chat, 24*7; Subscription: Email and live chat, 24*7, includes Customer Success Team
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Spot by NetApp provides online documentation, as well as human support via global teams for paid-tier customers.; ; Users can also enable the free-tier service on sandbox accounts for testing and education.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Spot by NetApp holds no customer data beyond metadata. We can provide a data download as requested by customers.
• End-of-contract process: Spot by NetApp can be run on a monthly pay-as-you-go basis with no contract. Alternatively, a subscription is available which provides greater discounts and commercial flexibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based, also API
• Accessibility standards: None or don’t know
• Description of accessibility: The web interface is built with standards and works cross-browser with no custom requirements.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All features and functions are available via API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service is highly configurable. Users are controlled via RBAC.

Scaling

• Independence of resources: Spot by NetApp's infrastructure for our SaaS platform runs on cloud-native autoscaling clusters that will increase in lockstep with workload.

Analytics

• Service usage metrics: Yes
• Metrics types: Spot by NetApp provides metrics covering platform usage and consumption.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netapp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Spot by NetApp is wholly cloud-based, and therefore benefits from each cloud vendors' data-at-rest security practices.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Spot by NetApp holds no customer data beyond metadata. We can provide a data download as requested by customers.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Spot by NetApp infrastructure operates inside hyperscaler clouds with rigorous authenticatino and security. No sensitive data is transmitted to Spot by NetApp.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 4x9s SLA, matching the cloud vendors', and we provide service credits as a refund.
• Approach to resilience: Spot by NetApp uses multiple regions and availability zones for resilience as we run in the public cloud.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Configurable RBAC is provided to limit user access as desired.; https://docs.spot.io/administration/users/
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint for AWS, Schellman & Company for NetApp
• ISO/IEC 27001 accreditation date: Annual refresh
• What the ISO/IEC 27001 doesn’t cover: Details can be found here: https://security.netapp.com/certs/
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://spot.io/compliance/spot-gdpr-compliance/; https://spot.io/security-policy/; https://spot.io/data-privacy-security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the service are assessed for potential security impact, and are tracked through to completion in a system of records; ; Details can be found here: https://security.netapp.com/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ALl potential threats, vulnerabilities and exploitation techniques which could affect the service are regularly assessed, monitored and tracked using a number of internal systems. Software an OS patches are applied on a regular basis as part of regular system maintenance process. Our security team regularly scan online CVE databases to discover potential new vulnerabilities.; ; Details can be found here: https://security.netapp.com/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All potential threats, vulnerabilities and exploitation techniques which could affect the service are regularly assessed, monitored and tracked using a number of internal systems. Each vulnerability is assigned a severity to help prioritise the mitigation activities.; ; Details can be found here: https://security.netapp.com/
• Incident management type: Supplier-defined controls
• Incident management approach: Users report security incidents through our standard customer support processes. We do have a pre-defined process for handling common events such as in the case of a disaster or a complete loss of service.; ; Details can be found here: https://security.netapp.com/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £0.03 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features, but limited support and scale (20 VMs.)
• Link to free trial: Www.spot.io

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.