Omniplex Learning

Docebo Learning Management System (LMS) from Omniplex Learning

Docebo is globally acknowledged as the complete Learning Management System (LMS). Deliver AI-powered eLearning functionality that scales to your organisations’ needs. As Docebo’s trusted partner, we work with public sector organisations to implement cloud-based integrated eLearning and development tools, so you get the best from the Docebo Digital Learning Suite.

Features

• Customise the User Interface
• Full suite of reports and dashboards
• Blended learning - handle a range of learning objects
• Configure content based on person criteria
• High level of automation across the platform
• Manage your instructor led training and virtual training sessions
• Huge range of off the shelf content
• Measure the impact of your training
• Measure how your learning is effecting business results
• Share, upload and build your knowledge around your own interests

Benefits

• Design your platform to match your brand guidelines.
• Get data you need in a simple to understand format.
• Create engaging learning experiences using a variety of learning formats
• Personalised experiences to ensure Users see learning that is relevant.
• Save time and effort by removing manual adminstration.
• Make adminitration of your ILT easy and centralised.
• Enrich your learning offering by adding the courses easily.
• Prove how your training courses are changing behaviours at work.
• Prove L&D is changing the performance of your organisation (ROI).
• Increase engagement in your workforce and capture best practice.

£12,278 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

172274955674736

Contact

Lara McElroy
08000 850550
sales@omniplexlearning.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Operating Systems: Microsoft Windows 8 or higher, OSX, Linux
  • Operating Systems Tablets: iOS13 or higher, Android 9.0 or higher
  • Browser Settings: JavaScript enabled / Third-party cookies enabled
  • Suggest a 1024x768px resolution on your desktop
  • 0.5 Megabits per second - Required broadband connection speed
  • Supported Desktop Browsers Microsoft Edge, Google Chrome, Safari, Firefox
  • Operating Systems for Tablets and Smartphones: iOS12 / Android 8.0

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Customer shall perform self-diagnosis of each incident and make a recommendation to Omniplex with regard to the severity level. Omniplex may re-categorise any incident based on additional information and shall communicate such re-categorisation to the Customer. Prior to reporting an incident, the Customer will have investigated and eliminated any internet or environment issues.; Cases are subject to established levels:; ; Urgent Critical: - production issue affecting all users, including system unavailability, with no workaround available.; ; High: Issue is persistent, affects many users and/or impacts core functionality or results in significant performance degradation with no reasonable workaround available.; ; Normal: Errors in functionality within the application, often accompanied by workarounds or affecting some but not all users.; ; Low:General inquiries on the use of the application; or cosmetic errors or incidents.; ; Urgent : 1 Business Hours first response. ETA- Within 5 Business Hours or within an agreed fixed time frame.; High: 1 Business Hours first response. ETA - As promptly as commercially feasible.; Normal: 2 Business Hours first response. As promptly as commercially feasible.; Low: 8 Business Hours first response. As determined by Omniplex Learning Support Team.; ; Outside UK business hours, organisations can raise urgent support tickets via the Docebo support portal.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Administrators are given access to a suite of onboarding eLearning that teaches them how to build and configure their system. Additionally, Omniplex Learning delivers a number of private training sessions to show and talk through the various components of the system. All training and the onboarding journey is focused around the agreed deliverables for the platform as stated in the Statement of Works.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can extract their User data by creating custom reports and exporting the data in CSV, PDF or HTML formats.
• End-of-contract process: Customer is given a set date by which they can extract their data to agreed timescales. Or they can pay for us to extract their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Docebo LMS is mobile responsive so that User Experience adapts to the device being used. There is also a native mobile app that can be downloaded and used.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Docebo's 'pages' feature allows your designated administrator to compose pages using building blocks and create different menus for each audience. The administrator can create more than one menu and then associate them to user groups, branches, or levels. The admin can also add widgets to the home page based on the requirement.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: As of June 30, 2020, part of the learner experience of our platform meets the requirements to be compliant with the WCAG (Web Content Accessibility Guidelines) 2.1, the U.S. Section 508 Standards of the Federal Rehabilitation Act in terms of accessibility and the European EN 301 549 V3.1.1 (Accessibility Requirements for ICT products and services), opening the e-learning experience to everybody. Docebo has begun a journey aimed at providing all users with equal opportunities, giving all users access to public and online information, removing any form of discrimination
• API: Yes
• What users can and can't do using the API: Docebo offers several native integrations as well as set of APIs allowing to integrate with other third-party tools.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The look and feel of the Docebo Learning suite is composed of a set of interface elements that the Super-administrator can customize to optimise the learning experience and the overall user experience of the platform, both on desktop and on mobile. These elements can be set globally, or for individual clients of the extended enterprise. By enabling the White Label app in the platform, you can hide some of Docebo's custom branding elements from view, meaning that users will be able to see your own custom branding (and nothing associated with the Docebo brand) inside of your platform. The app lets you customise the header and footer messages in your platform, hide certain buttons or areas of your platform from other Super-administrators, and replace the word Docebo with a custom word, among other options. The White Label app can only be managed by Super-administrators.

Scaling

• Independence of resources: Docebo is a SaaS-based LMS and is hosted on the Amazon AWS Public Cloud. Docebo uses a dedicated, state-of-the-art CDN. This CDN is a globally distributed network of servers that can replicate the static contents to a location (edge location) that is as close as possible to the final user’s location. This helps reduce latency and increase the speed of content navigation, as well as drastically increasing the concurrent supported users. Docebo offers both unlimited storage and unlimited bandwidth so there are no limits on scalability of the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Docebo LMS provide a wide range of training metrics including sytem usage, completion data, time spent, courses opened, course progression and number other reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Docebo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data either in summarised dashboards or by custom reports that show individual training metrics.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • API
  • SCORM
  • AICC
  • XAPI (Tin Can)
  • HTML
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: To protect data while in transit, customer sessions to the Docebo web servers are transmitted utilizing Hypertext Transfer Protocol Secure (HTTPS) and Transport Layer Security (TLS) encryption protocols and allow for 2048-bit encryption. Docebo utilizes a trusted certificate authority to issue a TLS digital certificate to inform users that the Docebo website is secure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: To protect data while in transit, customer sessions to the Docebo web servers are transmitted utilizing Hypertext Transfer Protocol Secure (HTTPS) and Transport Layer Security (TLS) encryption protocols and allow for 2048-bit encryption. Docebo utilizes a trusted certificate authority to issue a TLS digital certificate to inform users that the Docebo website is secure.

Availability and resilience

• Guaranteed availability: Unavailable/Unavailability means that all or the majority of the request for the Services are constantly timing out or failing with a server-side error code; and (b) with respect to unavailability of the configuration portal, that the portal is not available for log on for all end users. There shall be no unavailability because of (1) a failure of the customer to correctly configure the Services in accordance with the documentation and/or Omniplex’s instructions; (2) the unavailability of a specific web page; or (3) unavailability of one or more specific features while other key features remain available. ; 1.Docebo has established the Services such that they will be available at least 99.9% of the time, measured monthly.; 2.If Docebo fails to achieve the availability percentage for two calendar months in any six month period, the customer shall be granted service credits in compensation. The value is calculated as percentage of the pro rata monthly charges paid by the Customer to Omniplex for Services under the applicable Order Form or SOW; 3.Omniplex will apply Service Credits to the Customer’s account. In the event there are no further Fees owing under the Agreement, Omniplex shall issue the Customer a refund within 90 days.
• Approach to resilience: The QA team tests new functionality and hot fix that the developers push into the codebase before they are deployed to a production environment. The standard QA review phase of the SDLC includes a suite of regression and security automated tests.; Unit testing is aimed at proving delivered code functions as designed and to verify that the application is resilient to potential issues outlined during threat modelling.; Security regression tests have combination of regression and security testing which ensures changes made to a system do not harm its security.; Manual code inspection, is performed where one member of the development team examines another developer’s code.
• Outage reporting: “Excused Outage” means, any Unavailability that is due to: ; a. Planned downtime. Planned downtimes are downtimes that are scheduled during “Maintenance Windows”. ; b. Emergency downtime. With respect to emergency downtime, Omniplex shall provide the Customer with as much notice as practical under the circumstances and strives to provide seventy-two (72) hours advanced notice. In all cases, Omniplex shall provide a minimum of twenty-four (24) hours’ advanced notice of emergency downtime. Omniplex shall make commercially reasonable efforts to schedule emergency downtime in off peak hours (based on the Customer’s business hours). ; c. Force Majeure. Any Unavailability caused by a Force Majeure Event. ; “Non Excused Outage” means anything other than an Excused Outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Docebo supports various methods of authentication, in combination with Docebo’s proprietary role-based permissions framework for handling authorization. Docebo also provides alternative authentication methods via diverse Single Sign On (SSO) modalities such as ADFS versions 2 and 3, LDAP, SAML, ad hoc secured authentication via token based signed URL, OKTA, Auth0, JWT).; By activating the SAML app in Docebo, users can log into their learning platforms using credentials from active sessions of other web platforms. Docebo offers two types of configuration procedures for the SAML integration, called Smart Configuration and Standard Configuration.
• Access restrictions in management interfaces and support channels: Access Management within the platform is configured by your Admins using the RBAC function within the platform. Docebo operates on the principle of least privilege.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Docebo supports various methods of authentication, in combination with Docebo’s proprietary role-based permissions framework for handling authorization. Docebo also provides alternative authentication methods via diverse Single Sign On (SSO) modalities such as ADFS versions 2 and 3, LDAP, SAML, ad hoc secured authentication via token based signed URL, OKTA, Auth0, JWT).

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: All in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Basic
• Information security policies and processes: At Omniplex Learning an ISO 27001:2013 certification programme is in progress. As we are working toward ISO 27001, we follow the guidance outlined by these standards. The responsible person for Information Security is the Chief Financial Officer who then has in their team the Head of IT and Cyber Security. All polices and guidance are then distributed to the other Managers in the business to ensure their staff apply to the standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Docebo's change management policy and procedures have been established to our ISO standards. Docebo software development process is based on Agile principles coupled with continuous deployment process. The software development process encompasses new developments and changing requests. The latter can also be originated for maintenance purpose.; A systematic approach is applied to managing change and ensure that changes to customer-impacting aspects of any LMS Platform functionality are reviewed, tested and approved. Change management standards are based on established guidelines and tailored to each change request. Program change documents and security best practices are documented on Docebo's content and collaboration system."
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: A monthly report is run on Omniplex on the vulnerability of the organisation. This check is run by a 3rd party to identify any risks which are then catagorised into severity. Once identified, we have then a process in place to rectify any risks at a specific agreed level to be solved with 30-days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use Mircosoft endpoint management that runs weekly checks for User device and application compliance. This is reported to the Executive fortnightly and the Board on a monthly basis.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of any GDPR issues, we have an named DPO. We have software that alerts the DPO of any potential incidents that are logged. All the incidents are then actioned and any outcomes logged and reported to Executive.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Customer Needs:; Our eLearning digital solutions eliminate paper. We also know that data; servers use energy, so the need for minimal interfaces, streamlined solutions,; processing optimisation, smart audio, video, and imagery where quality is; high, but performance needs are minimal are all key components to ensure; smart digital sustainable delivery.; Our Business Operations:; We support and promote green practices in all Omniplex locations. We; encourage the sharing between all colleagues to integrate environmental; action into our day-to-day business practices.; Our focus includes the various business operations that affect our immediate; environment: daily commutes to work, business travel, procurement, energy,; waste, and water consumption in our core offices, as well as other activities.; We will continue to look to implement technically and financially feasible and; cost-effective measures for improving efficiency, as well as improving other; natural resources.; This has and will continue to increase our business efficiencies while leading; to a continued decrease of CO2 emissions overall. Our practice and; application will continue to improve as we focus on the opportunities ahead.; Our community:; We operate, collaborate, and learn globally, and as such embrace the benefits; from the diversities of culture, knowledge, and creativity that we have access; to, both internally and externally. By continuing to encourage diversity and; inclusion, we want to ensure our workforce reflects the diversity of the clients; and communities we serve.; We value and continue to collaborate with other technical companies for the; greater good of society so we may combine our digital solutions, creativity,; and desire to help the community at large. We want to harness technology as; we continue to balance the needs of nature, business, and human; progression
• Covid-19 recovery:

  Covid-19 recovery

  Our actions and response during COVID 19 include:; ; • Provided employment opportunities across the UK. Our organic growth continued throughout pandemic, and we’ve grown from a local team of 25 (March 2020) to 65 today. All growth roles have been offered on a remote basis. ; ; • We supported the NHS in creating an NHS e-learning template pack – for free. The Content team provided their time and expertise in creating this e-Learning for use by NHS Trusts across the UK, supporting their digital learning. ; ; • We partnered with the Samaritans to provide free Storyline licenses and training in the software to support their invaluable mission. ; ; • We supported our staff in both physical and mental wellbeing. During COVID we rolled out BUPA Healthy Minds EAP and a digital doctor Babylon, as well as flu jabs for all roles, easing strain on the NHS.; ; • We continued to support organisations, adapting our finance credit control procedures and extending our payment terms for businesses impacted by Covid. ; ; • All internal operations, including client training, were moved to remote model, supporting all roles and teams across the business. ; ; • We maintained a safe working environment and kept the office open for a small number of the team where working from home was not an option. We adapted our working environment in line with government guidelines (socially distanced workstations, temperature checks on site, hand sanitiser etc.) to ensure a safe workplace.
• Tackling economic inequality:

  Tackling economic inequality

  Our company mission is “to enable individuals and organisations to reach their full potential through learning”. Creating new skills is at our core. We partner with our clients helping individuals and businesses grow. Omniplex recognise the national skills shortage in digital design and the limited entry routes into this career. We’ve provided industry insight into a UK wide working group of industry leaders and higher education bodies aspiring to create a new apprenticeship standard. Coordinated by colleagues at Birmingham University the ‘trailblazer’ group has made significant strides in the development of a digital learning apprenticeship over the past year. We continue to support and champion the development of this standard. • Omniplex internship. We have held two 6-week internship programmes to support early talent development, providing invaluable workplace experience for creative graduates. In doing this we have created six new permanent jobs for graduates and continue to support in their skills development and early career in digital learning design. • We also recognise the difficultly faced by students in gaining employability skills and have provided opportunities with local college (Bedford) in hosting an employability skills day, and supporting one placement student over the year. • Omniplex are certified as Articulate’s UK training provider. Our trainers have far reaching impact, training L&D practitioners across the UK in their own digital learning skills development. • Provide employment opportunities across the UK. Our organic growth continued throughout pandemic and we’ve grown from a local team of 25 (March 2020) to 65 today. All growth roles have been offered on a remote basis, creating accessible employment opportunities for all areas of UK. • We partnered with the Samaritans to provide free Storyline licenses and developing their digital learning skill to support their invaluable mission.
• Equal opportunity:

  Equal opportunity

  Reduce the disability employment gap and tackle workforce inequality; • Omniplex Learning recognises the far reaching impact that we can have in reducing workforce inequality through the creation of digital learning that is truly accessible.; ; • Our design team are trained in accessibility standards and our eLearning is developed with the learners needs at the forefront. ; ; • Our training team are experts in creating accessible eLearning and train L&D practitioners across the UK in ‘Introduction to eLearning Accessibility Training’. We are proud to be building this capability across the UK L&D industry and will continue to champion the necessity of creating accessible learning.
• Wellbeing:

  Wellbeing

  • Omniplex are committed to supporting the health and wellbeing of our teams, and take action to promote both physical and mental health in the workplace. ; ; • We champion wellbeing and recognise positive mental is a key factor in having a healthy workforce. 9 of our team (14%) are to be trained by Mental Health England 23-25th May, to become certified Mental Health First Aiders, to promote a supportive working environment. ; ; • Omniplex recognises the importance of charitable giving as a positive contributor to wellbeing and allow staff to take two days of paid time off per year for personal charitable causes- this year we’ve had two members of the team volunteer at a local animal rescue centre among others. ; ; • Omniplex subscribes to BUPA Healthy Minds – an employee assistance programme to provide confidential listening and counselling support for all of our team. ; ; • We also subscribe to Babylon, a digital doctor service, as we recognise that these services can prove incredibly useful in the knowledge that GP access is available same day. ; ; • We encourage our staff to make positive choices in wellbeing. We offer flu vaccinations for the team, have fresh fruit delivered weekly to each of our offices, as well as providing additional social calendar of events to keep a remote workforce connected. ; ; • Being an Omniplexer means to treat one another with respect and kindness, and this guiding behaviour provides a compassionate and empathetic employer response to any individual needs in the team, often going above and beyond any duty of care.

Pricing

• Price: £12,278 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Users get a 14-day free trial with full functionality. They can configure, upload and enrol users just as they would in the live platform. If they want to purchase a licence, the trial version can be switched so they can keep the work they have already.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@omniplexlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.