STARFLUX LIMITED

Agile Cloud Deployment, Development and Support Consultancy

We plan and deliver cloud centric, web enabled secure enterprise software and web enabled software, supporting Buyers to deploy and integrate cloud products in AWS, Azure and Google Cloud environments. Using an Agile incremental development approach and latest DevOps tools and techniques, we deploy, manage and support cloud software.

Features

• Continuous delivery with automated testing and deployment to the Cloud
• EndToEnd Cloud enabled GDS standards compliant service delivery
• Consultation, transformation management, Cloud Migration, product and delivery management
• Service and capability mapping, pain points, cost benefit analysis
• Service review, design optimisation and improvement to suit client requirements
• User research, business analysis, performance analysis, data analysis, data modelling
• Support streamlined development, delivery, and scalability with Cloud-centric DevOps solutions
• Strategy, implementation, and consultancy services around clean code technologies
• Developing Proof of Concept Alpha prototypes, user testing and feedback
• Scalability Management, Monitoring, Analytics, Incident Response and Resolution

Benefits

• Accelerates development, ensures quality, and deploys seamlessly for Cloud efficiency.
• Enables digital transformation in line with Government requirements
• Robust, production ready cloud enabled software that meets acceptance criteria
• Service accomplished in delivering to Digital by Default standards
• Enhances time efficiency and improves services to meet client needs.
• Informs decisions, Service quality Improvement, operational efficiency and business continuity
• Proactive monitoring and support, providing application assurance
• Improved agility and increased operational efficiency through reduced processing time
• Fast-tracks development, gathers user insights, and refines prototypes for success.
• Proactive issue identification, system optimization, enhanced performance and Minimize downtime

£350 to £2,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@starflux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

172422019326410

Contact

Anirudha Deshpande
02033709505
gcloud@starflux.co.uk

Planning

• Planning service: Yes
• How the planning service works: As a software consultancy, our role in guiding buyers through the planning and implementation of cloud hosting or software services is multifaceted and client-centric. Initially, we engage in a thorough consultation to understand the unique needs and objectives of the buyer's business. Leveraging our technical expertise, we assist in strategic decision-making, helping clients choose the right technology stack, cloud service model, and providers. This ensures a tailored solution that aligns seamlessly with their requirements, whether it be scalability, security, or compliance.; ; In the planning phase, we collaborate closely with buyers to design a robust implementation strategy. This involves architecting scalable and secure solutions, addressing challenges like data migration and system integration. Our consultancy prioritizes cost-effectiveness, offering insights into resource optimization and ongoing monitoring strategies. Moreover, we emphasize knowledge transfer and training, ensuring the client's team is equipped to manage and adapt the implemented solution effectively.; ; Post-implementation, our commitment extends to ongoing support and refinement. We establish monitoring and analytics frameworks for performance tracking, security, and usage optimization. Disaster recovery and backup plans are regularly tested and updated, and feedback loops are maintained to ensure the solution evolves in response to changing business needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training begins with a detailed assessment of the client's team, identifying existing skills, gaps, and specific learning needs. This tailored approach ensures that the training is not only relevant but also addresses the unique challenges and opportunities presented by the cloud environment. Our training sessions are designed to be hands-on and interactive, combining theoretical knowledge with practical exercises. We cover a spectrum of topics, including cloud architecture, deployment strategies, security best practices, and effective utilisation of cloud services. These sessions are conducted by industry professionals with extensive experience in cloud technologies, allowing participants to benefit from real-world insights and best practices. Additionally, we provide comprehensive documentation and resources for continuous reference, enabling the client's team to reinforce their learning and stay updated on evolving cloud technologies.; ; Beyond the initial training, our consultancy emphasises continuous learning and skill development. We offer ongoing support through forums, webinars, and regular updates on emerging trends and technologies in the cloud space. By fostering a culture of learning and knowledge-sharing, we ensure that our clients' teams are well-equipped to not only manage the current cloud infrastructure effectively but also adapt to future advancements, maximising the value derived from their cloud software and hosting services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We streamline and facilitate the transition of clients from traditional on-premises infrastructure to cloud-based solutions. We begin by conducting a comprehensive assessment of the client's current IT landscape, analysing existing applications, databases, and infrastructure to identify compatibility and optimization opportunities. We then create a detailed migration plan that outlines the scope, timeline, and resources required. This phase allows us to tailor a migration strategy that aligns with the client's specific business needs, ensuring a smooth and efficient transition. ; ; Once the strategy is defined, our team leverages its expertise in cloud platforms, e.g. AWS, Azure, and Google Cloud, to orchestrate the migration process. We implement best practices to minimize downtime, ensuring a seamless transition for critical business operations. Our consultants address potential challenges related to data security, compliance, and performance, implementing robust solutions that meet industry standards and regulations.; ; Throughout the migration process, we provide ongoing support and optimization services to maximize the benefits of cloud hosting. This includes fine-tuning configurations, optimizing resource utilization, and implementing cost-effective strategies. Our consultancy remains committed to delivering not only a successful migration but also empowering clients to harness the full potential of cloud technologies for enhanced scalability, flexibility, and innovation in their IT infrastructure.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance Services emphasise thorough testing of all digital components to identify and rectify any issues before they can impact your business. We use a combination of manual and automated testing techniques, covering functionality, usability, compatibility, and security aspects, guaranteeing your systems meet the highest quality standards.; ; Our Performance Testing Services are designed to stress-test your systems under real-world scenarios. We evaluate the performance and responsiveness of your systems under various loads to ensure they are ready to handle peak traffic, minimising the risk of downtime or degradation of service. These tests provide valuable insights that can be used to optimise the system for maximum efficiency.; ; In essence, our commitment to quality assurance and rigorous performance testing is aimed at providing you with robust, reliable, and high-performing digital solutions that can stand up to the demands of today's fast-paced digital environment

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We start with a thorough analysis of their business objectives and technical requirements, our consultants design tailored solutions to optimize cloud adoption. We specialize in guiding clients through the selection of the most suitable cloud platforms (AWS, Azure, or Google Cloud), ensuring seamless integration with their existing infrastructure.; ; Our consultancy's support extends throughout the software development lifecycle, from planning and deployment to ongoing maintenance and improvement. We facilitate the migration of applications and data to the cloud, leveraging industry best practices to enhance performance and scalability. Post-implementation, our commitment to excellence is reflected in continuous monitoring, proactive troubleshooting, and the incorporation of cutting-edge technologies to keep our clients' hosted services at the forefront of innovation. We prioritize security measures, implementing robust protocols to safeguard data integrity and privacy, fostering a reliable and secure cloud environment for clients.; ; In addition to technical support, we place a strong emphasis on knowledge transfer and training to empower client teams in managing and optimizing their cloud infrastructure independently. This collaborative approach ensures that our clients not only benefit from our expertise during the initial phases but also builds internal capabilities needed for long-term success in the dynamic landscape of cloud software and hosting services.

Service scope

• Service constraints: Our services rely on the availability and performance of third-party cloud providers, and occasional outages or service disruptions may impact the continuity of operations. Additionally, clients should be mindful of data transfer costs associated with cloud platforms. While we optimize solutions for efficiency, heavy data transfer volumes may incur charges. Furthermore, clients need to ensure their teams are adequately trained to manage and adapt to evolving cloud technologies. Understanding these considerations ensures a transparent partnership as we work together to navigate the dynamic landscape of cloud services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide ongoing assistance through email and ticketing support. Our commitment is to respond to user emails and tickets within 24 hours on working days and within 48 hours on weekends. User can submit tickets using Jira or similar agreed ticketing system or emails detailing their issues. We will analyse the issue which then gets assigned to the one of our internal support team with the relevant expertise for resolution. Each ticket follows a resolution process, including analysis, action, and testing, with updates communicated to the submitter. The process is designed to ensure timely and effective resolution of issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: At our software consultancy, we place a strong emphasis on inclusivity, recognizing the importance of accessibility for all users, including those who rely on assistive technologies. In our web chat testing initiatives, we have collaborated closely with assistive technology users, encompassing individuals utilizing screen readers, voice command interfaces, and other adaptive tools. The goal is to create an inclusive digital experience that caters to diverse user needs. Through this process, we've identified and addressed potential barriers that may hinder accessibility in web chat applications.; ; Our testing methodologies involve simulated scenarios, ensuring that assistive technology users can seamlessly navigate, input information, and receive responses within the web chat interface. We gather valuable feedback from these users, allowing us to refine and optimize our software for enhanced usability. Additionally, we remain committed to adhering to established accessibility standards, such as WCAG, and continually update our web chat applications to align with evolving assistive technology advancements. By prioritizing these testing practices, we not only ensure compliance but also contribute to a digital landscape where everyone, regardless of their abilities, can engage effortlessly and inclusively with our software solutions.
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have an internal Carbon Reduction policy that demonstrates our commitment to achieving Net-zero by 2026. We are:; Committing to setting science based targets in line with the SBTi criteria;; Enhancing our timecard and invoicing system to capture richer data on permanent and temporary staff travel, in order to target further reductions in Scope 3 emissions;; Implementing a ‘Net Zero Ambassador’s’ employee group to put our staff and their ideas at the heart of our plans to achieve Net Zero;; Implementing a more wide-reaching flexible working policy, reducing the expectation for staff commuting to the office from 4 days a week to 2 days a week and committing to working with and evaluating all of our subcontractors and suppliers to help reduce their carbon emissions.

  Equal opportunity

  Starflux is aided by our Diversity and Equal Opportunities Policies to tackle inequality in employment, skills and pay within our workforce. These policies are in line with the principles of the Good Work Plan:; equal pay: annual pay audits made across “like for like” work; fair promotion policies; reasonable committed hours a week; encouraging consultants to take paid leave; autonomy to take decisions in role/position; mechanisms to report activities/behaviours that fall outside of our ethical policies.; ; Outlined in our Business Conduct and Ethics Policy, our 2024 goal is for our workforce to diversify from 30% to 50% women, and 40% to 60% minority/underprivileged groups. These targets are reviewed by the end of the financial year and a report presented to management as direction for 2025 goal setting.; To address inequalities in employment, skills and pay, we will:; Conduct annual pay audit to bridge the pay gap by 2025; ensure Real Living Wage is paid; Maintain inclusive HR policies and mandatory trainings to avoid cognitive/involuntary biases and discrimination at all stages of employment, including recruitment, retention/promotion and termination, remuneration, access to trainings.; Conduct onboarding training a springboard for entry into the labour market by providing skills to bypass low-skilled, low-waged work; Maintain disability-friendly office spaces; Leverage monthly community forum; platform to ask questions, receive peer support, raise concerns, debate, share knowledge.

  Wellbeing

  At Starflux, delivering Social Value outcomes for central and local government is at the core of our organisation. We have a certified mental health and wellness coach within Starflux.; ; We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback.; We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums; We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process. Employee charter specific for this opportunity will be shared to client prior to the start of the engagement; Have a wellness coach within the organization who conducts bi-weekly sessions on wellness and self-care topics; we also encourage open conversations during these sessions about mental health and provide adequate support when employees are struggling

Pricing

• Price: £350 to £2,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@starflux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.