INTELOGY LIMITED

OfficeAtWork

A Microsoft 365 integrated Document Creation and Content Management Software Solution that eliminates manual work and empowers teams to create on-brand deliverables effortlessly.

Features

• Central management organisation-wide branded templates
• Template Chooser
• Content Chooser
• Content Uploader
• Image Chooser
• Verifier
• Slide Chooser
• Designer for Office

Benefits

• Efficiency savings during document and slides creation
• Access your centrally shared templates in Office, Teams, SharePoint
• Access your centrally shared content in Office Apps.
• Choose from a list of predefined content
• Image Bank for M365
• Automatically verify and update your documents
• Access your centrally shared PowerPoint slides directly in PowerPoint.
• Design personalized and automated templates and content

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

172916363321452

Contact

Andrew Tomlins
02037473506
info@intelogy.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: Office 2013 MSI: Limited support with some restrictions.; Office 2016 MSI: Some apps supported with some restrictions.; Office 2019 MSI: Good support for most apps.; Office 2021 MSI: Good support for most apps.; Office 365 Click-to-run: Best support and functionality.
• System requirements: https://help.officeatwork.com/en/articles/580-scalability-support

User support

• Email or online ticketing support: Yes
• Support response times: The officeatwork team responds based on incident severity levels with defined response times:; Critical: within 8 hours; High: within 12 hours; Medium: within 24 hours; Low: within 48 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1) Standard support --> (inc. technical account manager and cloud support engineer): UK Office Hours Only.; 2) Enhanced Out of Hours Support --> (On-call technical account manager for out of hours): price on application
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Intelogy will provide an on-boarding workshop to understand your various areas of need.; ; https://help.officeatwork.com/en/articles/122-officeatwork-onboarding-guide
• Service documentation: No
• End-of-contract data extraction: Your templates will be retained within your M365 so there is no data extraction required at the end of the contract.
• End-of-contract process: The product will cease to work and the add-in no longer able to connect to your M365 tenant.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: The product is designed to add your own template and content to a central SharePoint based library. This improves consistency and efficiency of use of Office products across your whole organisation.

Scaling

• Independence of resources: The platform is fully automated for scalability using Azure PaaS services. This means it can seamlessly scale up even if the user base suddenly increases by millions without service interruptions or performance degradation for any customer.; All officeatwork SaaS apps are hosted across multiple data centres worldwide on Azure, leveraging load balancing and resilient infrastructure to maintain performance and availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Trend analysis data on Call Logs and AI usage.; Number of Support Tickets Raised; Number of users registered
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Officeatwork AG

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Tbc
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service commitment includes a 99.9% uptime SLA, ensuring high availability and minimizing downtime impact for users. Service outages related to platform issues are rare and mitigated by the cloud provider.
• Approach to resilience: Multi-region deployment and failover: All service components are hosted as multiple instances running across diverse data centres and continents. This multi-region setup with automatic failover ensures continuous availability even if one data centre or region experiences issues.; ; Auto-scaling PaaS services: The service exclusively uses Azure Platform as a Service (PaaS) offerings with built-in auto-scaling, which enables the system to seamlessly adjust capacity and recover from failures without manual intervention.; ; Traffic management and load balancing: Traffic is automatically distributed across multiple service instances, which helps isolate faults and prevent overload on any single component.; ; Cloud-native architecture: Being fully hosted in the cloud with no client-side or third-party components needed enhances robustness and ease of recovery.; ; Backup and disaster recovery: By utilising Azure's resilient infrastructure, the service benefits from built-in backup, redundancy, and disaster recovery mechanisms integral to Azure's platform.; ; Minimal maintenance impact: Updates and maintenance are managed to minimise or eliminate downtime, supporting continuous service availability.
• Outage reporting: Customers can report incidents by contacting premiumsupport@officeatwork.com; ; For outages or functional issues detected, officeatwork posts updates in their community channels.; Customers are encouraged to monitor Microsoft platform status themselves, since officeatwork relies entirely on Microsoft PaaS services for hosting. Relevant status pages include:; Microsoft 365 Service Health Dashboard; Azure Status Page; If users need to check or confirm service health, they can access those official Microsoft portals.; In case of doubt or absence of posted updates, users can contact officeatwork support through their contact page for assistance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: M365 authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Microsoft Application Certification: officeatwork implements security-related measures as defined in this certification, ensuring adherence to Microsoft's security best practices.; Compliance with Microsoft Azure Security Standards: The service strictly follows the security protocols and standards mandated by the Microsoft Azure platform, which hosts the officeatwork services.
• Information security policies and processes: https://help.officeatwork.com/en/articles/584-architecture; https://help.officeatwork.com/en/articles/29-sla-service-level-agreement
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: https://help.officeatwork.com/en/articles/584-architecture
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: https://help.officeatwork.com/en/articles/584-architecture
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Officeatwork complies with comprehensive protective monitoring processes as part of its security operations, including:; ; User access and activities within system components and applications.; Actions performed by high-privileged users.; Invalid access attempts.; Creation or modification of privileged accounts.; Tampering with event logs.; Disabling of security tools like antimalware or event logging.; Antimalware events including updates, malware detection, and scan failures.; Intrusion Detection and Prevention System (IDPS) and Web Application Firewall (WAF) events, if configured.; Log Data Contents: Logged events include user identification, event type, timestamp, success/failure indicators, and affected system labels.
• Incident management type: Supplier-defined controls
• Incident management approach: Includes a communication process ensuring timely notification to key stakeholders such as regulatory bodies, customers, and internal teams.; Is updated regularly based on lessons learned from past incidents and organizational changes.; Ensures that all members of the incident response team complete annual training or tabletop exercises to stay prepared.; Investigation and Resolution: Upon incident detection, investigations are conducted promptly, followed by remediation and recovery actions to restore normal service operation as quickly as possible.; Communication: Notifications and updates are communicated effectively to stakeholders throughout the incident lifecycle.; Incident Documentation: incidents are documented thoroughly to allow post-incident reviews and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days trial period
• Link to free trial: https://help.officeatwork.com/en/articles/17-how-to-activate-an-officeatwork-trial-license

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 94fe1d5d-42c6-4fd1-9e8a-4354344ecdb4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2ea592d2-831b-45df-8786-117854e250a0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.