Kin and Carta

Appian Implementation

As an Appian partner, Kin+Carta provides design, development, software and support for Appian case management and business process solutions. We combine our product-centric thinking with Appian’s low-code platform to rapidly deliver value and future-proofed digital transformation.

Features

• Cross-functional team, agile delivery
• Appian 8-week MVP option
• User-centric BPM research and design
• Co-design and collaborative workshops
• Certified Appian consultants
• Accessibility-focused
• Integrate multiple data sources into Appian
• Full-stack Appian development consultancy
• Up-skilling and hand-over of your Appian solution
• Configuration of Appian Records, Rules Engine, AI, ML and Reporting

Benefits

• Secure stakeholder buy-in through early visibility
• Fast iteration and MVP release
• Respond rapidly to change - future proofed
• Take ownership of your Appian solution
• One trusted partner to manage all aspects of Appian delivery
• Single Appian build deploys simultaneously to web and mobile apps
• Embed product-thinking and product management skills
• Continuous delivery enabling continuous user feedback and improvement

£380.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

172923495337441

Contact

James Davis
07914966898
public.sector@kinandcarta.com

Planning

• Planning service: Yes
• How the planning service works: We work in blended, cross-functional teams with Appian Professional Services and Appian Cloud teams - we liaise on all aspects of your Appian Service for you, from ensuring appropriate hosting resources are allocated through to planning, configuring and implementing your initial business application on the platform.; ; We research the business, market, users and technology to understand the current-state, painpoints and opportunities for improvement. We assess business operations, looking for potential efficiencies, and assess the organisation's readiness and capabilities to adopt new practices and plan strategies for change and adoption.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work closely with our clients and partners to ensure that we’re not just delivering, but building capabilities and upskilling teams. As we identify training needs throughout our engagement, our highly experienced resources work closely with you to embed best practices, coach, and upskill digital teams. We ensure that the knowledge we gain through each phase of delivery is transferred to your team in accessible and re-usable formats, supported by 1-to-1-or-more knowledge transfer activities such as workshops or pairing. Our aim is to super-charge our clients’ capabilities so that the products and services we implement are able to be supported in a BAU capacity by our clients’ teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support a wide range of scenarios: - Migration from legacy on-prem technology estates to cloud - Migration between cloud services - Modernisation and evolution of services currently hosted on cloud - Multi-cloud deployments - Migration to new hosting strategies such as containers, cloud-functions. ; ; During the discovery phase, we conduct a detailed analysis of the existing technology estate, relevant to the service being designed or modified. As requirements for the service emerge, our team begin to deliver an evolutionary architecture strategy. As part of this strategy, the team make recommendations on the to-be architecture and, where appropriate, develop a migration plan for existing data and services. Aligning with your cloud strategy, our team performs a detailed assessment and recommendation of cloud technologies and platform services, that will meet the long term needs and outcomes of the service. Through architecture elaboration, the team will consider the needs of dependent technology in context of the future plans for the service. ; ; We have deep experience and partnerships with Microsoft Azure, Google Cloud Platform, VMWare Tanzu and Amazon Web Services, and have led cloud infrastructure design, microservice modernisation, cloud native and DevOps practice transformations for some of the world's biggest enterprise organisations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an integrated approach to delivering quality. Every member of our cross-functional teams is involved - from Product Owners and Strategists to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our iterative development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility. These are applied on both a manual and automated basis. Test automation is not treated as a siloed discipline but a capability spread across engineers of all disciplines. This allows us to build automated tests in at the right level (unit, integration, snapshot, api, UI, performance and end to end) as we build software. We design our cloud based solutions on a principle of high observability, ensuring techniques such as automated logging, reporting and alerting are configured based on well defined KPIs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We support cloud platforms and products with technical support at 2nd and 3rd line, up to 24/7, using both in-team DevOps enabled roles and dedicated service desks.; ; We leverage Appian Cloud Support which includes all hosting, infrastructure, and system management tasks, as well as activities around platform (not application) administration, patch deployments, software upgrades (Appian software, operating system, and any other supporting applications), and backups. We also provide access to Appian's “Standard” help desk services for customer-chosen points of contact..; ; As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.

Service scope

• Service constraints: There are no significant constraints within the context of this service offering.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Typical SLA response times:; P1 (Critical) - 15 mins response, 1 hr target resolution; P2 (High) - 30 mins response, 4 hour target resolution; P3 (Medium) - 3 hour response, 8 hour target resolution; P4 (Low) 5 hours response, 16 hours target resolution; P5 (Change) - 8 hour response, resolution at next scheduled release, case by case; Out of hours is available - SLA agreed based on needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Kin + Carta operates a support service desk that can work to agreed SLA terms. Our standard support service operates during normal UK business hours, with the option for extended hours or complete 24/7/365 where required. We operate with standard response and resolution times built into an SLA, operating a tierd support structure. The terms of the SLA can be bespoke depending on the requirements of the service. In addition to service desk engineers and 2nd/3rd line engineers, we also include a Service Manager who has operational responsibility for the overall service.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Office, Dynamics, Azure, AWS, GCP, G-Suite, Optimizely, Appian

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Equal opportunity:

  Equal opportunity

  Equal opportunity; ; Equal opportunity Kin+Carta recognises that there are significant skills shortages in DDaT generally in the UK, across all geographies - in addition, the tech sector is not a diverse industry, with many underrepresented groups including women, people of colour, and those with a disability. To help address this issue we launched a comprehensive IDEA (inclusion, diversity, equity and awareness) programme in July 2020, with the goal for our business to be as representative as the communities in which we work (London, Manchester, Liverpool and Edinburgh). This involved a review of our recruitment and progression processes and resulted in increased focus on hiring from underrepresented groups, and additional assistance with career development progression for underrepresented groups. Through this contract, we would continue our efforts to address skills shortages and provide employment, development and progression opportunities for underrepresented groups in our sector, through offering work experience, our internship programme and skills development training. We currently have robust training programmes across our departments including on-the-job coaching, as well as initiatives such as women leadership and BAME accelerator programmes. In 2022, as part of the K&C Academy, we will be supporting a minimum of 10 funded technical apprenticeships. Our academy will train and educate new employees to become the developers and engineers of the future. We will be implementing further programmes including: - Junior talent accelerator programme, which sees junior talent from all backgrounds hired into the business and led through an intensive training programme; - Multiple learning paths programme for more experienced people; - Partner certification programmes in Google, Microsoft and Amazon; - Leadership development including leadership team coaching.

Pricing

• Price: £380.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.sector@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.