Softcat Limited
Salesforce Tableau Professional Services
Tableau Platform customers engage with Professional Services so they can accelerate adoption, reduce risk and drive a culture of visual analytics. Keywords: Enterprise Deployment, Rapid Start, Efficiency improvements, Enablement, Performance Troubleshooting, Health-Checks, Solution Review, Analytics Strategy Consultancy, Cultural Change, Expert Training, Planning, Execution. SFDCTBS2024GC14
Features
- Expert. Solution, Architects, Advanced, Trainers, Skilled, Analytical, Resources, Specialised
Benefits
- Product knowledge - Experts, detailed product roadmap, features
Pricing
£43.93 a unit
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
1 7 3 1 4 2 4 3 7 2 2 2 3 1 4
Contact
Softcat Limited
Charles Harrison
Telephone: 01628 403403
Email: psitq@softcat.com
Planning
- Planning service
- Yes
- How the planning service works
- Using Tableau experts to help organisations plan their Tableau Online environment set up, including requirements gathering, current environment analysis, planning migration of content, anaytic strategy and goverance discussions, data options, authentication, SSO, etc.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Tableau Online Platform Configuration
- Tableau Online Content Migration
Training
- Training service provided
- Yes
- How the training service works
- We provide training for products and skills relevant to the Tableau Platforms (Tableau Server and Tableau Online). We offer a variety of options, including self-paced learning pathways, customized training solutions, Hybrid (live & self-service) training, enablement, onsite workshops, and virtual classes that allow you to experience the same instructor-led curriculum from your own workstation.
- Training is tied to specific services
- Yes
- Services the training service works with
- Tableau Platforms (Tableau Server and Tableau Online)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Tableau experts develop a bespoke migration plan to adress the customers environemnt and to migrate content using a best practice approach and various internal tools such as the REST API and the Content Migration Tool, while making sure there is minimal disruption to the customers environment / BAU activities
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Tableau Online, SaasS, fully-hosted, UK-based datacentre
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- A review process will occur after the migration to test each of the content types. A small sample of each content type will be tested and reviewed with users to ensure successful migration.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Tableau Server and Tableau Cloud.
We support with periodic reviews, health checks, governance reviews and recommendations, Performance support
Service scope
- Service constraints
- Support staff do not have default access to customer data, they cannot read, or access any data, without the grant of permissions in the app directly from the customer.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Response times differ based on support contract. More details can be found here:
https://www.tableau.com/support/services#targeted-response-times - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Full details can be found here: https://www.tableau.com/support/services
At no cost - Standard support at 8x5 support
With additional cost - Premium support including a Technical Account Manager, 24x7 support
With additional cost - Extended support including 24x7 P1 support
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- Salesforce
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EY CertifyPoint.
- ISO/IEC 27001 accreditation date
- January 25, 2024
- What the ISO/IEC 27001 doesn’t cover
- Listing of current exclusions within the ISO27001 Statement of Applicability available to view at https://compliance.salesforce.com/en/documents/a006e000010P47JAASty.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Coalfire Systems Inc.
- PCI DSS accreditation date
- 15th December 2023
- What the PCI DSS doesn’t cover
- No exclusions
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- NCSC Cloud Security Principles
- EU Cloud Code of Conduct
- Data Privacy Framework (DPF) Program
- HDS Certificate
- SOC 1,2, 3
- NEN7510
- ISO 27018
- ISO 27017
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.
We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals.
We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.
At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.
In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.Tackling economic inequality
As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.
We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.
We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds.
We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.
We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.
Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.Equal opportunity
Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.
Softcat supports diversity and inclusion through various networks including:
- Supporting Women in Business (SWIB)
- The Ethnic and Cultural Network
- The Pride Network
- The Family Network
- The Empowering Disability and Neurodiversity Network (EDN)
- The Faith at Work Network
- Armed Forces & Veterans Network
These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.
Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally.
Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive.
Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.Wellbeing
At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.
Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause.
Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.
Pricing
- Price
- £43.93 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at psitq@softcat.com.
Tell them what format you need. It will help if you say what assistive technology you use.