The Readiness Company

Microsoft 365 / Office 365 and Microsoft Teams elearning portal

The Readiness Company (TRC) are Microsoft Adoption and Change Management specialists. Our cost effective Elearning portal will help you boost adoption of Microsoft 365, Office 365 and Microsoft Teams technologies, giving access to hundreds of high quality, up-to-date, bite-sized training videos all authored by Microsoft Most Valuable Professionals.

Features

• Elearning via bite-sized high quality training videos
• Options to add Adoption & Training consultancy / Communication Plans
• Gamification - quizzes and exams to test knowledge
• Search Function - find relevant content quickly
• Reporting & tracking of employee learning
• 24/7 Access anywhere with an internet connection
• Allocate training assignments to employees

Benefits

• Increase Adoption of Microsoft 365, Office 365 and Microsoft Teams
• Improve Employees Digital Skills
• Reduce IT & Support Costs
• Increase Productivity
• Motivate and engage employees

£0.60 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.garnett@thereadinesscompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

173262082925312

Contact

Gary Garnett
07974575438
gary.garnett@thereadinesscompany.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Access to web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours Mon-Fri. Requests at weekend will receive priority on following Monday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: First tier user support with escalation where required. We will provide a dedicated Account Manager and Project Manager to ensure that you are fully supported and to ensure high levels of communication throughout.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Your dedicated Account Manager and Project Manager will liaise with all parties concerned in developing a plan that works for your organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Any data entered is service-provision related only and does not require extraction on contract termination. All user data is deleted on contract termination and not retained.
• End-of-contract process: User has one month service notice cancellation period notified by email. At the end of one month period service is cancelled and all user data deleted (including backups)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Limited user customisable available to administrators - features such as branding/colours & user learning plans.

Scaling

• Independence of resources: Cloud based service with scalable resources/availability to ensure access, speed and performance

Analytics

• Service usage metrics: Yes
• Metrics types: Exportable reports on user interaction with the service and statistics relating to the training viewed.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cliptraining Inc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users do not export data but can access and export reports on usage of the service in pdf/excel/csv formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Pdf
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: https protocol
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 97.5% availability of service SLA. Any downtime is credited in extending contract end date.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Users are given access rights by administrators of the service which control which features/functions they have permission to use.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Defined by service provider - available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Defined by service provider - available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Defined by service provider - available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Defined by service provider - available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Defined by service provider - available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  The Elearning portal will help you boost adoption of Microsoft 365, Office 365 and Microsoft Teams technologies, giving access to hundreds of high quality, up-to-date, bite-sized training videos all authored by Microsoft Most Valuable Professionals. This will assist users in a hybrid working environment that is becoming prevalent in post-Covid19 working to upskill on the tools needed such as collaboration&communication using Microsoft Teams.

Pricing

• Price: £0.60 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full feature 1 month trial for 20 users. Can be converted at end of trial to paid version without loss of data.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.garnett@thereadinesscompany.com. Tell them what format you need. It will help if you say what assistive technology you use.