APPTechnology

ManagementStudio - Project optimisation software

APPtechnology are the UK Premier Partner of MigrationStudio, offering resale, implementation and ongoing services to maximise the benefits from your SaaS subscription. Streamline your IT transformation projects, delivering optimised user change to more users in less time with less effort. Automate Project and BAU operations, communications and change control.

Features

• Reduce your project costs and deliver Windows 10 faster
• Bring teams together with live data in a single location
• Reduce your software licence count through dynamic rationalisation
• Prioritise your application workstream for maximum efficiency
• Automate your Test workstream communications and machine reservations
• Automate your user migration communications
• Schedule your deployments for optimal engineer efficiency
• Implemented and Hosted MigrationStudio
• Blueprint your business on functions, locations and other Demographics

Benefits

• Migrate users sooner, at lower project costs
• Run 'What If' scenarios with data to show instant impact
• Single version of the truth shared with all teams
• Live Governance reporting dashboards
• Manage your application readiness using the inbuilt AppTracker Workflow

£0.24 to £0.67 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

173453094648614

Contact

Martin Sweeney
0207 469 4053
martin.sweeney@apptechnology.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Hosting of a virtual Microsoft server for MigrationStudio installation
  • Hosting of a Virtual Micorosft Server on AWS
  • SQL database

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CRITICAL (Priority 1) — the problem results in extremely serious interruptions to a customer’s operation. It has affected, or could affect, the entire user community. URGENT (Priority 2) — the problem results in serious interruptions to normal business operations. In a production system, important tasks cannot be performed, but the error does not impair essential operations, processing can still continue in a restricted manner, and data integrity may be at risk. IMPORTANT (Priority 3) — the problem causes interruptions in normal operations. It does not prevent operation of a system, or there could be minor degradation in performance. MINOR (Priority 4) — the problem results in minimal or no interruptions to normal operations (no business impact). The target response times for correcting errors are as follows: Priority 1: 2 business days. Priority 2: 4 business days. Priority 3: 6 business days. Priority 4: 8 business days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Design and implementation services cover the initial product configuration. You users are then trained on administration and data import techniques, and then supported via support and maintenance function.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data resides on a SQL database hosted on your network. Data is not transferred to a third party.
• End-of-contract process: License expiration reduces product functionality.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API integration covers data pulls from Active Directory and other data sources such as SCCM, SNOW and other hardware and software audit toolsets.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ManagementStudio is highly customisable. Whether you want to add, remove rename or change fields, this can be done in the Admin section. Email communication, process workflow, portal access, test cases can all be changed by administrators of the system. The aim with MigrationStudio has been to ensure that configuration can be carried out by the customer in an intuitive and easy manner.

Scaling

• Independence of resources: MigrationStudio instances are separate for each user therefore scaling can be managed on a customer by customer basis. Client sizes range from 1,000 users to 160,000 users

Analytics

• Service usage metrics: Yes
• Metrics types: Full audit tracking of all actions. Dashboard reporting of all migration activity.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mitamirri Limited

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data export is not a requirement. Any gathered data remains with your SQL database on your network.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Pdf
  • Xls
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Based on EULA terms
• Approach to resilience: Provisioning of Web Portal internally is dependent upon your own hosting or Azure or AWS uptimes. The DR solution is the reinstallation of your MigrationStudio software and direct importing of the data held in your SQL server instance.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: MigrationStudio access is incrementally controlled based on a users role and requirements.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Internal Data Security Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MigrationStudio code changes are logged, documented and managed using source control. Testing is carried out internally and security impacts noted. Testing is carried out using automated tools and manual approaches, and includes GUI and API impact analysis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For MigrationStudio Cloud services, Microsoft provide patching and threat analysis of the core OS, SQL and II services. For onsite MigrationStudio instances the customer will be responsible for patching and security maintenance of their internal server.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft Azure security technologies are used to protect the cloud infrastructure if used.
• Incident management type: Supplier-defined controls
• Incident management approach: Email based support function

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021
• Covid-19 recovery:

  Covid-19 recovery

  As per APPtechnology Business Continuity Plan v4 May 2021
• Tackling economic inequality:

  Tackling economic inequality

  The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.
• Equal opportunity:

  Equal opportunity

  As per APPtechnology Equal Opportunities Policy v2 May 2021

Pricing

• Price: £0.24 to £0.67 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: One months free trial of the full product. Includes initial configuration and data imports plus user support for the month. Optional Accelerator engagement to include initial data analysis, configure workflows and undertake any data rationalisation activity required.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.