DigiStaff People Revenues & Benefits Processing
Revenues & Benefits Processing using our qualified and experienced Revenues & Benefits Officers to manually process any exceptions created by the DigiStaff and to identify areas of Continual Improvement for the automations.
Features
- Fully Managed Service
- Revenues & Benefits Processing
- Qualified and Experienced Staff
- High Accuracy and Completion Rates
- Can be used for NEC, Civica or Capita
- Supports our DigiStaff Automations
Benefits
- Highly Accurate
- Cost Effective
- Increases the completion rates from the DigiStaff Automations
- Removes the need for agency workers or traditional offsite processing
- Lowers Costs
- Increases customer satisfaction
- Releases your staff to be focussed where you require them
- Increases staff satisfaction
- Fills staffing vacancies
Pricing
£23.00 to £23.00 a unit an hour
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 7 3 7 7 1 3 4 6 2 2 7 9 9 4
Contact
Delta 4 Services Limited
Andy Heys
Telephone: 07824305347
Email: andy.heys@digistaff.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We will undertake Quality Assurance on initially 100% of the work that we complete reducing this to 5% over time as the council become au fait and happy with our work.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- We typically only provide processing support for the processes that we have also supplied an automation for. However, this can be discussed on a case to case basis.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All initial questions are responded to within 24 hours as a maximum Monday to Friday. Questions raised on the weekend will be responded to on the next working day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard help-desk hours are Mon-Fri 9 - 5 excluding UK Public Holidays. There are three defined sub-sets of fault:- “Category 1” - a fault which makes the Software unusable. Target response time two hours; target resolution 24 hours “Category 2” - a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software upon which Customer relies. Target response time of four hours; target resolution 48 hours. “Category 3” - a minor or cosmetic Fault. Target response time four hours; target resolution seven days. Support is include in the cost. We do not provide a technical account manager or cloud support engineer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Approachable
- ISO/IEC 27001 accreditation date
- 12/05/2021
- What the ISO/IEC 27001 doesn’t cover
- Full service is covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
DigiStaff have made a commitment to be a virtual company. We therefore hold no physical premises, reducing our carbon footprint and energy consumption. We aim to undertake meetings virtually to reduce travelling but where this is not possible we will seek to, in all instances, use public transport for travelling, where it is available.
Pricing
- Price
- £23.00 to £23.00 a unit an hour
- Discount for educational organisations
- No