Delta 4 Services Limited

DigiStaff People Revenues & Benefits Processing

Revenues & Benefits Processing using our qualified and experienced Revenues & Benefits Officers to manually process any exceptions created by the DigiStaff and to identify areas of Continual Improvement for the automations.

Features

  • Fully Managed Service
  • Revenues & Benefits Processing
  • Qualified and Experienced Staff
  • High Accuracy and Completion Rates
  • Can be used for NEC, Civica or Capita
  • Supports our DigiStaff Automations

Benefits

  • Highly Accurate
  • Cost Effective
  • Increases the completion rates from the DigiStaff Automations
  • Removes the need for agency workers or traditional offsite processing
  • Lowers Costs
  • Increases customer satisfaction
  • Releases your staff to be focussed where you require them
  • Increases staff satisfaction
  • Fills staffing vacancies

Pricing

£23.00 to £23.00 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.heys@digistaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 7 3 7 7 1 3 4 6 2 2 7 9 9 4

Contact

Delta 4 Services Limited Andy Heys
Telephone: 07824305347
Email: andy.heys@digistaff.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We will undertake Quality Assurance on initially 100% of the work that we complete reducing this to 5% over time as the council become au fait and happy with our work.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We typically only provide processing support for the processes that we have also supplied an automation for. However, this can be discussed on a case to case basis.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All initial questions are responded to within 24 hours as a maximum Monday to Friday. Questions raised on the weekend will be responded to on the next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard help-desk hours are Mon-Fri 9 - 5 excluding UK Public Holidays. There are three defined sub-sets of fault:- “Category 1” - a fault which makes the Software unusable. Target response time two hours; target resolution 24 hours “Category 2” - a Fault which has a material effect upon the functionality, accuracy or performance of any function of the Software upon which Customer relies. Target response time of four hours; target resolution 48 hours. “Category 3” - a minor or cosmetic Fault. Target response time four hours; target resolution seven days. Support is include in the cost. We do not provide a technical account manager or cloud support engineer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Approachable
ISO/IEC 27001 accreditation date
12/05/2021
What the ISO/IEC 27001 doesn’t cover
Full service is covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

DigiStaff have made a commitment to be a virtual company. We therefore hold no physical premises, reducing our carbon footprint and energy consumption. We aim to undertake meetings virtually to reduce travelling but where this is not possible we will seek to, in all instances, use public transport for travelling, where it is available.

Pricing

Price
£23.00 to £23.00 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.heys@digistaff.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.