CYBANETIX LIMITED

Managed Detection and Response (MDR) Service

The Cybanetix MDR service provides a Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) security solution. Combining both SIEM and EDR with full technology platform management and 24x7x365 security monitoring, detection, investigation and incident response.

Features

• A fully managed suite of SIEM technologies (SaaS Hosted)
• A fully managed AV and EDR solution (SaaS Hosted)
• 24x7x365 Security Operations Centre (SOC) service
• Management and response of Malware & Ransomware events
• Remedial recommendations provided to the customer after the investigation process
• 24x7x365 Security monitoring, incident response and investigation
• Service delivery reporting and performance tracking

Benefits

• Fully Managed Detection and Response service
• 24x7x365 monitoring, breach detection, alerting, investigation, response
• Expert advice on security threat remediation and breach forensics
• Full SIEM & EDR management
• Enables the customers security staff to focus on other duties
• All inclusive SOC, SIEM & EDR service
• SIEM technology is deployed and managed by experts
• Customer is guided and assisted through the on-boarding process

£120 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

173791061921687

Contact

Cybanetix Sales Team
020 8396 7442
sales@cybanetix.com

Planning

• Planning service: Yes
• How the planning service works: As part of the Managed Detection and Response (MDR) onboarding process, Cybanetix will provide the following:; Analysis of customer requirements, existing network architecture and security posture; SIEM and EDR technology provision; SIEM and EDR Agent roll out; Engineering support for setup of customer log sources; Setup of SaaS SIEM and EDR technology platforms (CALM, Exabeam, MS Sentinel, MS Defender, SentinelOne); On-boarding of customer log sources; Onboarding of customer endpoints; Import log parsers, write new log parsers; Setup of SIEM & EDR dashboards and alerting; Setup user control/access and processing pipelines; Agree and setup customer communications plans; Define retention policies; Test alerts and dashboards; Technology integration, i.e. SIEM and EDR
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • CALM SaaS (SIEM)
  • Exabeam SaaS (SIEM)
  • SentinelOne EDR Platform
  • Microsoft Sentinel
  • Microsoft Defender for Endpoint

Training

• Training service provided: Yes
• How the training service works: Cybanetix provide customer familiarisation training for the SIEM and EDR technologies as part of project delivery.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SentinelOne EDR Platform
  • Exabeam SaaS (SIEM)
  • CALM SaaS (SIEM)

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Cybanetix Managed Detection and Response service includes quarterly service reviews to track, measure and improve service performance.; ; The SIEM and EDR technologies are subject to a quarterly health check as part of the Service Review process.

Security testing

• Security services: Yes
• Security services type:
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Monitoring
  • Breach detection
  • Security incident response
  • Threat remediation & containment
  • Threat analysis
  • Endpoint protection
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Cybanetix Managed Detection and Response service is an all inclusive package which includes SIEM and EDR technology management, technical support and platform optimization.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 UK based Security Operations Centre (SOC); ; Customer communications via email, phone and online ticketing portal; ; Standard (inclusive) response times are: ; ; Critical event: 15 minute notification and response KPI; Medium event: 1 hour minute notification and response KPI; Low/service request: 8 hour response KPI; ; Cybanetix will agree and define a full communications matrix with the customer as part of the onboarding process
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Standard (inclusive) support levels are:; ; 4 hour fix (Mon-Fri 08:00 to 18:00); 8 hour fix all other times; 24/7/365 UK Support desk contact by: Phone, Email, Web; Enhanced fix times are available for 24x7x365 services.; ; 99.85% service availability, measured on a quarterly basis.; 99.95% availability of data storage, measured on a quarterly basis.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/04/21
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: URM Consultant Services Ltd
• PCI DSS accreditation date: 12/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Cybanetix is a carbon neutral company and takes active measures to reduce our carbon footprint. This includes investing in carbon reduction projects.

  Equal opportunity

  It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics).

Pricing

• Price: £120 a user a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.