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Civica UK Limited

Civica eLearning Content Creation

Bespoke eLearning, microlearning and digital learning content creation, covering a full range of subject areas. Individual courses or entire curricula designed and developed using responsive technologies for desktop, tablet and mobile delivery. Optional re-engineering of existing learning content.

Features

  • Designed and developed using responsive technologies
  • SCORM 1.2 and Experience API (Tin Can) compliant
  • Content types: text, images, audio, animation, interactions and quizzes
  • Incorporated assessments to validate learning
  • Accessible on a variety of internet browsers
  • Full localisation options available
  • Fully disability enabled
  • Augmented with optional multimedia documents and eBooks
  • Review tools for effortless and tracked reviews
  • Delivery via a Learning Management System

Benefits

  • Bespoke eLearning to meet user’s needs
  • Train staff / people in your community effectively
  • Improve staff performance with relevant training
  • Accurate training to assist staff and improve productivity
  • Fully branded for familiar look and feel
  • Encourage use of training resources with gamification options
  • Reduced travel costs and time away from job for training
  • Collaborative production for quick delivery
  • eLearning accessible on PCs, laptops, tablets and smartphones
  • Easy to update, future proofing training

Pricing

£0 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 7 3 9 3 9 1 7 2 7 9 8 6 5 0

Contact

Civica UK Limited Civica UK Limited
Telephone: +44 (0) 3333 214 914
Email: g-cloud@civica.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The eLearning content can be delivered via the Civica Learning Management System (LMS).
Cloud deployment model
Public cloud
Service constraints
No. Civica will use commercially reasonable endeavours to ensure that the service is available 24 hours per day, 7 days per week, except during periods of downtime due to circumstances beyond Civica’s control.
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Agylia will acknowledge issues reported to the Help Desk within 2 hours during standard United Kingdom business working hours (9:00am to 5:00pm). Weekends and United Kingdom bank holidays can take longer.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Whilst subscribed to the service, customers will have access to standard support, which includes access to the Help Desk, user forums, FAQs, online training content, plus email and telephone support.

Support services are available during standard United Kingdom business working hours (9:00am to 5:00pm), excluding weekends and United Kingdom bank holidays.
Support available to third parties
No

Onboarding and offboarding

Getting started
Civica Learning Services' eLearning content can typically be live within 8 - 10 weeks* of contracting, once requirements are confirmed. *Subject to the timely supply by the customer of items including; source materials (Word and PowerPoint documents) subject matter expertise / content, branding guidelines, media (imagery and videos) and personnel for project review and approval. Civica Learning Services will work with customers to agree a successful, fully project managed process.
In the event of a requirement to leave the service in the future, we will commit to a full off-boarding process.
Service documentation
No
End-of-contract data extraction
Should the eLearning content be hosted on the Civica Learning Management System: customer administrators can extract their company’s and employees’ data at the end of contract, by using the Civica administration portal. This includes user data, content, and user learning history. A request at end of contract can also be made to Civica for the return and erasing of customer data.
End-of-contract process
Should the eLearning content be hosted on the Civica Learning Management System: at end of contract, the customer’s Civica LMS instance is de-provisioned and all data returned to the customer. The customer’s endpoint address is taken offline making it inaccessible. The customer instance and databases remain by default for a 12-month period after the contract ends, although data can be cleared earlier on request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Depending on customer requirements, Civica can design and develop individual courses or entire curricula using HTML5 for desktop and tablet delivery. Civica can also design and develop individual courses, entire curricula or mobile learning content, which is optimised for tablet and mobile delivery.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
ELearning content is designed to meet customers’ specific needs, depending on the level of interaction and production values required. Civica Learning Services provides 3 levels of interactivity and content type. The 3 levels are; Engaging, Active and Immersive. Customisable content types include media such as video, audio and photography. Customisable interactivity types include animations, simulations and gamification.

Scaling

Independence of resources
As a cloud solution, our services and databases are horizontally and vertically scaled based on the demands of our combined customer workloads.
Scaling is designed to ensure that we can accommodate peaks in demand. Our operations team use performance monitoring and alerting to ensure that sufficient headroom is maintained at all times.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Other
Other data at rest protection approach
Employee laptops are encrypted.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Should the eLearning content be delivered via the Civica Learning Management System: the user database (or subsets based on applied filters) can be exported to CSV.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Civica will use commercially reasonable endeavours to ensure that the service is available 24 hours per day, 7 days per week, except during periods of planned maintenance, or downtime due to circumstances beyond Civica’s control.
Approach to resilience
Available on request.
Outage reporting
Any downtime due to circumstances beyond Civica’s control, Civica will distribute a notification via email to a nominated contact.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Civica have a restricted number of administration accounts providing access to management interfaces and support channels. Civica adopt the principle of least privilege when assigning account permissions and ensure that individual admin accounts are used for accountability i.e. no shared admin accounts.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
07/11/2023
What the ISO/IEC 27001 doesn’t cover
Civica's ISO 27001 certification is limited to its operation within the United Kingdom, it excludes its operations within other geographic locations (United States).
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
EMEA Global Compliance and Risk Services
PCI DSS accreditation date
11/08/2020
What the PCI DSS doesn’t cover
Civica UK's certificate is Level 1 - Service Provider.
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Civica operate a comprehensive ISO 27001 compliant Information Security Management System (ISMS) that ensures policies are maintained, followed and regularly reviewed. Within our ISMS policies are divided into the following sections: Risk Assessment, Organisation of information security, Human resources management, Asset management, Access control, Cryptography, Physical and environmental security, Operations security, Communications security, System acquisition, development and maintenance, Supplier relationships, Information security incident management, Information security aspects of business continuity management and Compliance.

Security committee meetings occur monthly with two members of the security committee also sitting on the Civica Group Board ensuring a top down application of processes and procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All significant, non-routine changes to organisational information processing facilities (hardware or software) are subject to change control. IS Managers are responsible for carrying out a risk assessment to identify potential risks. Change Managers are responsible for authorising the change to proceed. Where required by a risk assessment, fall-back procedures or a roll-back strategy must be prepared. A testing plan, with clear acceptance criteria is documented prior to the change testing. Business unit representatives must accept changes prior to completion of testing. Change Managers authorise transfer to the operational environment, ensuring business processes aren't disturbed and business continuity plans are updated.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Identified vulnerabilities for organisational assets are prioritised as:

• Critical (immediate threat of data loss, corruption or unauthorised access)
• Urgent (non-immediate threat of data loss, corruption, or unauthorised access)
• Non-Critical (no current threat)

Agylia has the following timeline requirements for reacting to notifications of relevant vulnerabilities:

• Critical – 1 business day
• Urgent – 3 business days
• Non-critical – 5 business days

The Risk Committee receives monthly reports on vulnerability management, including information about the number of vulnerabilities in each organisational asset, what controls are in place, outstanding issues, and what's changed since the previous meeting.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Risk Committee performs the risk assessment to identify the type and level of audit logging and monitoring that might be required for each individual information asset. The Network Manager is responsible for configuring the information systems to meet the requirements of this procedure.

System administrators are prohibited from erasing or de-activating logs. If investigating a fault, members of the IT Department are permitted to turn on additional audit logging. After investigation of a fault, they may return to the original configuration or leave the new logging in place, but may not reduce below the default configuration.
Incident management type
Supplier-defined controls
Incident management approach
Civica operate an incident management procedure. Responsibilities are as follows:

• Civica employees follow a standard procedure for reporting information security weaknesses or events.
• Information security events and weaknesses are reported to the IS Manager.
• Head of HR is responsible user training and events that can be used to support training activities.

IS weaknesses and events are reported using a Security Incident Log on Civica’s internal SharePoint site. The IS Manager reports on how the event was dealt with and closed. Resolution notes are added to Security Incident Logs and security incidents are reviewed during risk committee meetings.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

As a company, we’ve made an ambitious commitment to achieve Net Zero Carbon emissions by 2040 (or sooner) by supporting our customers net zero ambitions, creating software with inbuilt sustainability and reducing our own impact.

Our Carbon Reduction Plan demonstrates our ambition to become industry leaders in reducing our environmental impact in support of the UK’s Net Zero Target. Underlining this ambition, we are focusing not only on our direct emissions sources but also actively engaging with our wider supply chain to understand, measure and develop meaningful emissions reductions targets in line with our Net Zero Target.

We are accredited to the ISO14001 Standard and to support delivery of our commitment our Environment, Social Value and Governance provides clear focus for the ongoing development of our environmental policy.

• We develop innovative software-based services that reduce power requirements.
• We help customers opt for more sustainable choices, through digital platforms/apps which remove paper, support flexible/agile working, all underpinned by cloud-based services employing energy efficient technology.
• We support carbon neutrality with workforces/facilities to reduce carbon consumption over the next 10-years.
• We prioritise the use of green energy in Civica owned facilities within the next 10 years.
• We promote recycling through our ‘Zero to Landfill’ and ‘Zero Print’ schemes.

Our commitment to continue to promote with employees and customers a greater responsibility and leadership in eliminating unnecessary single-use plastics; we continue to look to make more innovative and systematic changes to further reduce our use of single-use plastics across the organisation and to openly share our outcomes/learnings.

We undertake SECR Streamlined Energy and Carbon Reporting on our environmental footprint and the progress we are making to becoming Net Zero.

Our commitment to fighting climate change will help deliver the policy outcomes for fighting climate change under PPN 06/20.

Tackling economic inequality

Civica is committed to building an inclusive and diverse culture that tackles inequality in employment, skills and pay. We promote equal opportunity through all our activities and ensure rights for all employees are always protected. We are listed as a 2020 Financial Times Diversity Leader and we are a ‘Gold’ Investors in People company.

We have increased our focus and commitment to ensure we proactively implement equal and non-discriminatory treatment to all our workers. We have implemented a Diversity & Inclusion Strategy and have a Diversity and Inclusion Lead to drive the implementation of this strategy. This aims to tackle inequality in recruitment practices, team development, skills and pay through the following actions:

• We are a Living Wage accredited employer.
• We recruit locally to where services are delivered.
• We are committed to developing the skills of young people near our client’s businesses e.g., for a local authority, we have developed a programme of engagement workshops for young people with the potential for digital work experience.
• Our staff act as mentors for Youth Enterprise schemes in schools/universities.
• We are a member of the 5% club, an industry-led initiative focused on creating momentum behind the recruitment of apprentices into the UK workplace.
• Over 2.5% of our workplace is made up of apprentices or graduates and we intend to increase this to 5% by the end of 2025.
• We provide our own apprenticeship programme for managers, giving them access to training and development that may not be accessible outside the workplace.

Our commitment to building an inclusive and diverse culture will help deliver the policy outcomes for tackling economic inequality under PPN 06/20 and will dramatically improve job prospects and increase earning potential for the young and job seeking communities.

Equal opportunity

Civica is committed to providing equal opportunities and building an inclusive and diverse culture. The more diverse our workforce, the more informed the decisions we can make for our customers, supporting the communities in which we work.

We are proud to have been ranked as one of the top European companies for workforce diversity and equality, as chosen by in the Financial Times in 2020.

We are committed to building and maintaining an inclusive and supportive culture where diversity thrives:

• To ensure our recruitment practices support the attraction and hiring of diverse candidates, all vacancies are advertised on multiple Diversity & Inclusion platforms.
• We run attraction campaigns targeting females and BAME applicants. We use a process of anonymised applications, competency-based questions and scoring to remove bias. We also use decoders to ensure job advertisements use gender and culturally neutral language. We also ensure mixed panel interviewing.
• We advertise vacancies on https://disabilityjob.co.uk/ and share diversity statements on all job adverts.
• We have made training on diversity and inclusion mandatory.
• We aim to ensure increased diversity of new starters in technology/sales/leadership roles by 10% per annum over the next 3 years.
• We aim to ensure that at least 50% of shortlisted people are being considered from a diverse background for roles above £35k.
• We promote affinity groups within the company who represent a group of people linked by a common characteristic, often underrepresented, or historically excluded, which acts as a ‘safe space’ for such individuals. This identity could be related to race, gender, sexual orientation, language, nationality, physical or mental ability, socioeconomic class, family structure, religion, amongst others.

Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for equal opportunity under PPN 06/20.

Wellbeing

Civica actively promote a mentally healthy workplace and workforce integrating mental health and general wellbeing in all that we do from recruitment, appraisals to strategic management.

Through our Health and Wellbeing Policy (HWP) and 40+ Mental Health Champions (MHC) we encourage a flexible and realistic work/life balance. Our HWP provides a foundation to support both the mental and physical health of our staff through

• Employee Assistance Programme and online Wellbeing Hub, providing 24/7 access to websites, e-mail, phone and face-to-face counselling
• Aviva DigiCare+ Workplace App providing external mental health consultancy.
• Mental Health Champions who support colleagues’ wellbeing in the workplace.
• RedArc Personal nurse service.
• Management Coaching - managers are trained in GROW (Goals, Reality, Options and Will) and in being Health and Wellbeing Advisors, supporting employees with mental/physical health needs.
• Health assessments/advice aimed at improving physical health.
• Cycle to Work scheme aiding physical and mental health.
• Weekly fruit for offices, encouraging a healthier diet.
• Provide free eye tests for all VDU users, encourage staff to take advantage of NHS flu vaccinations services, and support people wishing to use the NHS Stop Smoking Service.

We also support our customers’ and communities’ through The Civica Foundation, our home for all charity, community, volunteering and social value. Our Days of Difference initiative gives every Civica employee 3 days a year to make a difference to charitable or community causes. Our employee’s can use this individually, join up as a team or take part in coordinated events.

Suppliers/subcontractors are subject to Civica’s Sub-contractor Selection Process as defined in our ISO9001 Quality Management System, which includes criteria for assessing health and wellbeing policies.

Our commitment to providing equality of opportunity will support the delivery of the policy outcomes for Wellbeing opportunity under PPN 06/20.

Pricing

Price
£0 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.