Civica UK Limited

Varonis - Data and Cyber Security from Civica

Varonis specialise in software for data protection, security, classification, governance, compliance, analytics, threat detection, response. Varonis analyses data, maps user/device behaviour and correlates key potential areas of risk preventing data breaches, detecting insider threats and preventing disaster by locking down sensitive data. Varonis sustains secure state through highly evolved automation

Features

  • Full enumeration of all directories and Access Control Lists
  • Complete mapping of directory services' user and group membership
  • Bi-directional view of permissions and access to every directory
  • Full auditing for file data, email, and Directory Service action
  • Predefined threat models for advanced and real-time, contextualised alerts
  • Pre-defined classification rules including full GDPR coverage, PCI, and more
  • Permissions and membership change
  • Advanced investigation and forensics dashboard interface
  • Enterprise-wide search for files and sensitive documents
  • Comprehensive storage platform and file system support

Benefits

  • Prioritise the most at-risk data and remediate to least-privilege access
  • Automated remediation at scale
  • Analyse user and device behaviour for signs of inappropriate behaviour
  • Automate alert responses to minimise impact of ransomware/other threats
  • Identify and eliminate/manage stale and toxic data to reduce risk
  • Help satisfy auditing and compliance requirements
  • Increase efficiency through business user access provisioning and entitlement re-certification
  • Automate disposition, quarantining, and data policy enforcement
  • Provide identity, access, and analytics data for security ecosystem integrations
  • Increase operational efficiency

Pricing

£26.16 to £104.71 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 7 3 9 7 2 2 5 6 0 4 4 2 9 5

Contact

Civica UK Limited Civica UK Limited
Telephone: +44 (0) 3333 214 914
Email: g-cloud@civica.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. All data processing is performed at the customer facility, under the control of customer staff.
System requirements
  • Windows Server 2008 R2 SP2 or newer
  • .NET Framework 4.7.2 and 3.5 SP1 installed on all nodes
  • Microsoft SQL Server 2014/2016/2017 - standard/enterprise
  • Java Development Kit 1.8/JRE (Java 8) 64-bit

User support

Email or online ticketing support
Email or online ticketing
Support response times
Varonis standard support is available Monday to Friday from 9am to 9pm local time. 24/7 support can be accessed for an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our Service Desk provides support for P1 to P4 where a part of the software, appliance or licence was previously working and is not working as expected or at all.

Service Desk offer support through several channels, including telephone, e-mail and remote sessions where appropriate. Any employee of our entitled customers can raise a support desk ticket via telephone or e-mail with their company e-mail address. This will be logged and assigned to an engineer who will respond within 1 business hour.

Civica resolve 80% of service desk tickets without requiring the involvement of our Partners. Where Partner involvement is required, we will advise you on this process. Wherever possible, we will manage your service desk case with our Partners.

Our service desk is available between 9am and 5pm Monday to Friday, excluding Bank Holidays. Our service desk will provide support for existing Customers and companies that are engaged in Proof of Concepts.

All our customers have a Technical Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training can be done leveraging Varonis Education Services for standard training of the application and advanced/troubleshooting classes that are offered. All training is done on-line through instructor-led course or self-paced learning. In addition, Professional Services can provide online or on-site training that is more customised based upon specific products and use cases/business needs for the customer. Varonis also offers additional learning resources (ex: how-to documents and videos) in the Customer Community portal
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. Varonis Systems does not host, process, or maintain access to any customer data or facilities. All data processing is performed at the customer facility, under the control of customer staff
End-of-contract process
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. All data processing is performed at the customer facility, under the control of customer staff.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Varonis has exposed APIs in its core DatAdvantage and DataPrivilege platforms. These APIs expose reports, file system change information, the capability to change permissions and group membership through the Varonis Commit Engine, and Authorisation and Entitlement review workflows through SOAP and REST APIs .
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Varonis is an on-premise software solution. Varonis Systems does not host, process, or maintain access to any customer data or facilities. All data processing is performed at the customer facility, under the control of customer staff.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Varonis

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. All data processing is performed at the customer facility, under the control of customer
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Varonis has a number of reports and APIs which can be used to pull data from the system into various formats or feed the information into other tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
  • HTML
Data import formats
Other
Other data import formats
Varonis does not import data in this way

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Varonis is an on-premise software solution. Varonis is not a SaaS offering, nor does Varonis Systems host, process, or maintain access to any customer data or facilities. All data processing is performed at the customer facility, under the control of customer staff.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. All data processing is performed at the customer facility, under the control of customer staff.

Availability and resilience

Guaranteed availability
Components can be made highly available and we offer DR best practice documentation with our solution.
Approach to resilience
Our support and professional services are located in 3 different continents, and act as a backup for each other in case of disaster. More information is available on request.
Outage reporting
Components can be made highly available and we offer DR best practice documentation with our solution. Varonis provides email alerts if there are component connection issues, and additional details are available in the Varonis management console, and in the Event Viewer logs.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Varonis authentications via Active Directory
Access restrictions in management interfaces and support channels
Varonis DatAdvantage has application RBAC and resource based custodianship. There are currently 27 different roles. RBAC and Custodianship provides
• Separation of front end user roles and back end solution configuration roles
• Segregate resource views by administrative region or resource type
o Ex.) Asia-Pac administrators can only see Asia-Pac Servers
o Ex.) SharePoint administrators can only see SharePoint resources
• Content based access separation for lower level operational IT roles.o o o EX.) Hide information views such as sensitive content locations from Help-Desk admins
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
Varonis authenticates all access, including management access, using active directory.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Available upon request
ISO/IEC 27001 accreditation date
22/5/2018
What the ISO/IEC 27001 doesn’t cover
We cover our services and information security. You will be able to see the description in the certificate as soon as we receive it.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Common Criteria EAL2+

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The customer controls the access control policies to Varonis and is in complete control of the data access policies and processes. All data processing is performed under the control of customer staff

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Varonis provides customers with maintenance and upgrade releases periodically. We ensure that customers are notified of new versions via email and or the Varonis customer portal. When implemented within the customers cloud environment configuration and change management processes are the responsibility of the customer.
Vulnerability management type
Undisclosed
Vulnerability management approach
All data processing is performed within the customer cloud environment, under the control of customer staff.
Protective monitoring type
Undisclosed
Protective monitoring approach
All data processing is performed within the customers cloud environment, under the control of customer staff.

Internally, Varonis is committed to strong IT security controls and policy which includes regular reviews by C-level.
Incident management type
Undisclosed
Incident management approach
All data processing is performed within the customers Cloud environment, under the control of customer staff.

Incidents can be reported to Varonis' Incident Management team through the support process. Varonis' Incident Management will work collaboratively with the customers Incident Management team.

Internally, Varonis is committed to strong IT security controls and policy which includes regular reviews by C-level.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Civica’s Environment and Social Governance team provides clear focus for the ongoing development and implementation of our environmental policy, which is supported by our ISO 14001 environmental standard. We are committed to working with our staff, customers, suppliers and partners to recognise and reduce the impact we all have on the environment. This goes hand-in-hand with optimising our services to support environmental and community initiatives.

Through the delivery our services, we support fighting climate change by:
- Helping employees improve their own environmental footprint at work. Initiatives include: environmental policy training; Single use plastic reduction; electric vehicle salary sacrifice; cycle to work scheme; solar panel and LED lighting installation; tree planting scheme, offsetting carbon emissions. We also encourage and advise employees on positive activity at home and in their personal lives.
- Working with suppliers to deliver environmentally sound processes and incorporate sustainable criteria into product/service specifications.
- Operating socially responsible purchasing, considering sustainable procurement, environmental and social effects and reduced consumption.
- Selecting suppliers, goods and services that demonstrate environmentally sustainable, socially responsible and ethically sound standards.
- Leading by example/raising awareness with customers via activities such as: reducing our single use plastic consumption by 70% within the next 5 years; prioritising use of green energy in our facilities; promoting recycling through our ‘Zero to Landfill’ and ‘Zero Print’ schemes; working towards carbon neutrality with workforces and facilities to reduce carbon consumption over the next 10-years.
- Working with customers to develop innovative software-based services that reduce property/power requirements.
- Meeting/exceeding environmental legislation through ISO audits.

We have a Carbon Reduction Plan in place and a commitment to achieve Net Zero by 2040 at the latest. We are reviewing our energy mix and the materials we use, and working with partners to plant a Civica Forest.
Covid-19 recovery

Covid-19 recovery

In the spring of 2020, Civica were an early signatory to the C-19 Business Pledge. We focused on safeguarding our people and communities and ensuring the successful ongoing provision of our business-critical software and services.

Supporting customers: Alongside business as usual for our customers, we have worked hard to support the national and local level response through practical, innovative and updated software capability. We have delivered a range of new capabilities quickly, such as those listed below, and continue to provide system advice, configuration and data insights to ensure effective action.
- COVID-19 App (the first of its kind in the UK and Ireland) was developed and launched with the Northern Ireland Department of Health, and helped reduce the pressure on the 111 helpline.
- Developed local track and trace solution for London Borough of Redbridge, enabling it to support localised contact tracing/escalations.
- Community Helper software - built on the iCasework platform to help local authorities co-ordinate rapid support for vulnerable people while minimising safeguarding risks.
- Our Trac e-recruitment software was used to help NHS recruiters get the right candidates into posts quickly and fast-track DBS checks.
- Supporting social housing tenants - assisted teams to re-focus resources and provide vital support to tenants.
- Supporting Revenues and Benefits teams - software solutions for the two largest UK government measures, Business Rates Grant fund and the Council Tax Hardship fund.

Supporting employees: We proactively provide guidance and support for our people, from keeping remote workers engaged, to our mental health champions and free-to-access Employee Assistance programme. We have adopted a blended working model enabling colleagues to work safely and flexibly at various locations and hub offices, enhanced how we communicate, and continue to look for new ways to share ideas and inspiration.
Tackling economic inequality

Tackling economic inequality

Create opportunities for entrepreneurship and help organisations to grow:
Civica is committed to working with its customers to deliver value into the community by supporting young people, developing skills and mentoring businesses to attract inward investment and growth that brings with it employment and skills.

We support innovation through our NorthStar innovation lab, a company-wide initiative focused on enhanced client outcomes by applying fresh ideas on data, automation and new technologies. We work with our customers to co-create public services that are fit for today and for the future. Our Civica NorthStar innovation lab creates physical and virtual opportunities for us to jointly explore trends and technologies.

Create employment and training opportunities:
Civica is a member of the 5% Club, and aims to have 5% of its UK work force as either apprentices, graduates or work experience students by the end of 2025. We employ apprentices and graduates into a number of different disciplines and locations, with a focus on ensuring they are long term employees of Civica.

Support educational attainment:
Learning and development is at the core of the Civica Quality Management Framework. We believe in investing in our people and are proud of our Investors in People Gold accreditation and in being a top rated Glassdoor Employer.

We run our own Civica Academy for employee development and skills enhancement, which delivered over 220,000 hours of training during 2021. We provide our own apprenticeship programme (team leader level 3) for our aspiring and current managers that are considered stars of the future.

We are working on building some new apprenticeship standards such as the UX degree apprenticeship. This will benefit not only Civica’s Digital Team but all companies and customers that need UX talent.
Equal opportunity

Equal opportunity

Civica is a 2022 Financial Times Diversity Leader and is ‘Gold’ Investors in People accredited, demonstrating our commitment to promoting equal opportunity by tackling inequality in employment, skills and pay in our workforce. We proactively implement equal opportunities for employment and personal development among diverse groups and local areas, and ensure rights for all staff are always protected. This is led by our Group Diversity and Inclusion (D&I) team, championed by our CEO who is also our Chief Diversity Sponsor. The strategy and policy manages:
- Interview training, focusing on unconscious bias/equal opportunity.
- Anonymising CVs and ensuring interview panels represent minority groups.
- Using a decoder to ensure job advertisements use gender and culturally neutral language.
- Attracting/recruiting from minority backgrounds/disadvantaged groups across the organisation, especially into under-represented areas.
- Advertising vacancies in a wide variety of places and diversity/disability portals (including; BME jobs, Disability jobs and LGBT job sites), to increase gender diversity and ethnicity.
- Company-wide Diversity & Inclusion network, including affinity groups relating to under-represented groups.
- Mandatory Diversity & Inclusion training for all staff.
- Pay equity reviews addressing inequality and UK gender pay gap.
- Flexible Working to encourage higher uptake for women, working parents and disabled groups.
- Partner with a social innovator company to help recruit and support employees with Autism Spectrum Disorder.

We gather and analyse data on our performance from regular surveys such as ENPS, IIP, Pulse survey, employee engagement surveys.

Our D&I team monitor the take-up, use and effectiveness of our measures, such as the number of new recruits from minority backgrounds, women, parents and diverse groups, and provide statistics for our Annual Review on performance against targets. For example, we report on the number of people attending training sessions and the split of male to female attendees.
Wellbeing

Wellbeing

Civica actively promote a mentally healthy workplace and workforce through our 40+ Mental Health Champions (MHC) and our ‘Health and Wellbeing’ policy, encouraging a flexible and realistic work/life balance. We integrate mental health and general wellbeing in all that we do from recruitment and ‘First Impressions’ to appraisals and strategic management.

Our ‘Health and Wellbeing’ policy and programme for all employees provide a foundation to support both the mental and physical health of our staff. Examples include:
- Employee Assistance Programme and online Wellbeing Hub, which provides 24/7 access to websites, e-mail, phone and face-to-face counselling on all personal issues.
- Aviva DigiCare+ Workplace App providing external mental health consultancy.
- Mental Health Champions who support colleagues’ wellbeing in the workplace.
- RedArc Personal nurse service.
- Management Coaching - managers are trained in GROW (Goals, Reality, Options and Will) and in being Health and Wellbeing Advisors, supporting employees with mental/physical health needs.
- Health assessments/advice aimed at improving physical health.
- Cycle to Work scheme to aid physical and mental health.
- Weekly fruit drop for offices, encouraging a healthier diet.
- We provide free eye tests for all VDU users, encourage staff to take advantage of NHS flu vaccinations services, and support people wishing to use the NHS Stop Smoking Service.

We also support our customers’ and communities’ physical and mental wellbeing through: Employee ‘Donate-a-Day’ to local charities; Local events organised through “Charity Champions”; Directors providing guidance to local community health and wellbeing projects; Supporting social housing tenants to re-focus resources and provide vital support to tenants.

Suppliers/subcontractors are subject to Civica’s Sub-contractor Selection Process as defined in our ISO9001 Quality Management System, which includes criteria for assessing health and wellbeing policies and their promotion.

Pricing

Price
£26.16 to £104.71 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Varonis offers a free Data Risk Assessment resulting in a report - a custom security assessment designed specifically for you. You will receive a comprehensive report that highlights your at-risk sensitive data, flags access control issues, quantifies risk, and describes concrete steps to improve your data security.
Link to free trial
https://info.varonis.com/start

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@civica.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.