Affinity Digital (Technology) Ltd

WordPress Extranet

Affinity is an experienced provider of WordPress support, hosting and migration for mission critical services and applications . We specialise in integration with line-of-business applications, thrive on complexity and offer supporting services . Utilising effective User-centric, GDS compliant methodologies . We are ISO27001, ISO9001 and Cyber essentials plus certified.

Features

• Affinity’s scalable support runs from micro extranets to enterprise solutions
• Affinity cloud hosting (if required) through our strategic partners AWS
• 24/7/365 support provided for hosting
• Proactive automated monitoring and alert workflows available
• Manual monitoring
• JIRA service desk
• Dedicated support team with telephone and one-on-one access if needed
• Full training services
• Proactive recommendations to improve service at hosting and WordPress level
• Full lifecycle service - Discovery, Define, Deliver, Support, off-boarding, end-of-life

Benefits

• Experienced and knowledgable WordPress specific support team
• Experienced and knowledgable Cloud hosting architecture team
• We will support WordPress systems with 3rd party hosting
• Very flexible SLA (no use it or lose it policies)
• Experience with WordPress intranets, extranets and collaboration
• Affinity has significant WordPress implementation and integration skills and experience
• Affinity can audit your WordPress solution as part of on-boarding
• ISO 27001 ISO 9001 accredited. GDPR ready, offering compliance support
• Experienced public sector supplier both central and local government
• Significant experience in assisting clients meet their compliance obligations

£100 to £160 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@affinity-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

174032464031934

Contact

Jonathan Duval
01872 321177
sales@affinity-digital.com

Planning

• Planning service: Yes
• How the planning service works: Affinity will use your historical data and aspirations for a new support service to architect the best solution possible across both hosting and monitoring services. Either in our hosted environment or your preferred suppliers. We have a simple and well tried and tested on-boarding process for the WordPress support platform, that can include a full audit. We are integration experts and have experience across most of the major line-of-business solutions - SAP, Microsoft Dynamics, Sharepoint, Oracle, Salesforce and SugerCRM to name a few, as well as a myriad of bespoke solutions. Our team is experienced in balancing the technical and functional requirements against the business and organisational needs. We pride ourselves on our collaborative approach with communication skills to suit all levels of digital competency and organisational hierarchy.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Affinity’s standard on-site training (which is provided as part of the transition phase of our onboarding process if required) offers customers training for individual user groups (e.g. editors or administrators). Affinity’s flexibility in scheduling enables our customers to choose the criteria and timing that meets their needs. It is normal practice for the support agency to implement security and version updates at a core and module code level although this work can be undertaken by the client if they have the appropriate roles within their organisation that we can train. ; On-site training: ; • Our full training implementation is planned in conjunction with the client's objectives, timing requirements and go-live date. All dates are subject to the client’s approval. ; • Our training is tailored to the specific requirements of each client group and coordinated with the timing and goals of our customers. A customised training agenda is developed and delivered to the customer for review to ensure complete satisfaction. ; • Our experienced WordPress trainers can cover any combination of Affinity's deliverables including but not limited to the core application, workflows, customised modules etc.; • Training will also be provided on the use of our support tools
• Training is tied to specific services: Yes
• Services the training service works with: WordPress

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Affinity help organisations by helping them understand how they can minimise the risks and maximise the benefits of a move to the cloud. Working in partnership with these organisations to help them through this change process, we are able to translate some of the complexity and uncertainty into deliverable results.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Affinity Digital provides quality engineering capabilities to deliver agile testing in the areas of automation, performance, system, technical and integration. We provide testing services that offer the flexibility you need for your organisation's requirements. To test the scalability of applications we use a combination of industry-standard, open source and in-house performance QA tools, frameworks and methodologies.; Our QA experts combine the right balance of functional testing, best practices and test approach flexibility to tailor an optimal test strategy for every client situation. With proficiency in approaches, methodology and process, we provide a comprehensive testing solution to our clients.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Affinity offers a flexible full service support model that covers the hosting (where appropriate) and WordPress platform. Our SLA covers admin support, service maintenance, enhancements and a comprehensive support logging tool set.; ; As well as the security and module updates, we can help with:; Efficiency reviews and fixes,; User testing,; Additional/improved functionality,; Administration theme installation, ; Content modifications and scheduling,; Custom development.; ; Where we supply the hosting (via AWS) you will have 24x7 access to customer service, documentation, whitepapers, and support forums, access to a full set of trusted advisor checks and access to personal health dashboard & health API and 24x7 access to Cloud Support Engineers via email, chat & phone. ; Unlimited contact/unlimited cases and general guidance (IAM supported) interoperability & configuration guidance and troubleshooting.; ; Affinity provide the knowledge and experience of managing enterprise autoscale, multi-region cloud infrastructures conforming with the latest in security and application development principles. We can help optimise your existing infrastructure or help you to migrate your current solution to the cloud, our experienced engineers help organisations to streamline and improve existing solutions as part of a continual development cycle or simply provide suggestions for improvements specifically regarding security, performance, cost optimisation and fault tolerance.

Service scope

• Service constraints: On site support can be arranged but must be based on planned short term engagements and will be subject to a subsistance charge - £125 per day (subject to clients location)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are aligned to our Standard or customised SLA's Our standard P1 response time is 30 mins.; ; Standard Environment support is 24/7/365 and Application 8.30am to 5.30pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We supply one comprehensive level of support for our clients. ; This is charged at £86 per hr. With a minimum support contract starting at 7.5 hrs per month.; We can supply a variety of add on services should they be required. eg. Extended hrs or UX design and development work packages.; We will supply a technical account manager as part of the on-boarding service. The technical account manager will also be available for consultation at any time during the lifetime of our agreement. Note: Their time will be charged for under the agreed SLA.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 18/08/2015
• What the ISO/IEC 27001 doesn’t cover: 10.1.2; 11.1.5; 14.1.3; 15.1.1; 15.1.2; 18.1.5
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Even as a small business in the IT service sector, we recognise the responsibility we have in considering our potential impact on climate change. Our carbon footprint has significantly reduced over the last 4 years. We have now adopted a fully remote workforce, removing the daily commute. When we have to travel, we consider the most environmentally-friendly way to travel, based on the number of people travelling and the destination. In our supplier evaluation procedure, we ask the right questions of our potential suppliers and make purchasing decisions based on a common culture and approach. We believe that the more times an organisation gets asked about its responsibility to climate change, the higher it will climb on their agenda. Decommissioned kit is safely donated to charitable and worthy causes or through green disposal and recycling schemes. But we know there is more we can do. Within our 5-year plan we are exploring what options we may have for carbon offsetting and for offering green employee perks and incentives, and also whether becoming B-Corp certified is right for Affinity.

  Tackling economic inequality

  The matter of economic inequality is particularly relevant to us as a Cornish company. Cornwall has high levels of deprivation and has a low-wage, seasonal economy. Wages are around 80 per cent of the national average (https://www.local.gov.uk/case-studies/responding-cost-living-challenges-cornwall-council). Affinity is helping to address the economic inequality of our region through the creation of skills-based, non-seasonal jobs in Cornwall: although our workforce is distributed across the UK, 73% of our PAYE staff base is employed from within the region. We are also supporting regional economic growth through the attraction of inward investment to the region from our national client base. Affinity strongly believes in paying a fair wage to all of our colleagues, at all levels, including any contract staff we may use from time to time. This commitment is reflected in our accreditation as a Living Wage Employer - https://www.livingwage.org.uk/accredited-living-wage-employers.

  Equal opportunity

  We consciously ensure that the needs of all individuals at Affinity are catered for, starting with their first engagement with us at the recruitment stage and then throughout their employment here. Being a fully remote workforce means that colleagues are able to work from home or any location that suits their needs. We offer complete choice and flexibility when providing equipment to enable them to do their best work, comfortably and safely, based on their individual needs. We support flexible working patterns, which allows people to fit their work around family, care, religious or health commitments or challenges. Above all, we recognise the benefits of diversity and inclusion. Our colleagues include several employees approaching and beyond the statutory age of retirement (current age range is 24-69), colleagues from multiple ethnic origins and religious groups, and a growing number of female colleagues - including c-suite executives - in an industry sector that has been traditionally male dominated. Of additional relevance is our Investors In People accreditation. By measuring ourselves against the values of the We Invest In People framework (https://www.investorsinpeople.com/accreditations/we-invest-in-people/), we can be confident in our provision of fair, equal and progressive opportunities for all staff and colleagues.

  Wellbeing

  Affinity is only as good as the people in it. We are firmly in the service sector and place significant value on our colleagues. This includes taking responsibility for supporting them in building healthy habits, for fostering a culture which supports their mental and physical wellbeing, and for providing an environment in which everyone can thrive. We are proud of our Investors In People accreditation. By building the values of the We Invest In People framework (https://www.investorsinpeople.com/accreditations/we-invest-in-people/) into our daily operations, and measuring ourselves against these values, we can be confident that employee connection, psychological safety and wellbeing are all a central part of our organisational culture. We have a qualified therapist, coach and counsellor on our team who works with our leadership team to support us in delivering positive leadership. He also works across the whole company to encourage strong, positive relationships, and a healthy and supportive culture, through regular staff training and events. And he is available to all staff, for times when they need one-to-one support in dealing with mental health and wellbeing. But we think there is more we can do. Within our annual plan, we are considering the introduction of new measures to bring wellbeing even higher up our agenda. This includes exploring: wellbeing incentives for our staff, rewarding them for healthy habits, incorporation of the Employee Wellbeing module within our BambooHR system (https://www.bamboohr.com/hr-software/employee-wellbeing) so that our support of staff mental and physical wellbeing is assessed as part of our HR processes, expanding on our existing We Invest In People accreditation, with the additional We Invest In Wellbeing accreditation (https://www.investorsinpeople.com/accreditations/we-invest-in-wellbeing/) the appointment and training of a mental health first aider.

Pricing

• Price: £100 to £160 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@affinity-digital.com. Tell them what format you need. It will help if you say what assistive technology you use.