Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

KIM Software Solutions Ltd

Campus Management

The platform provides for a framework of tools to effectively manage incidents, estate works and staff/student support

Features

  • Incident reporting and management
  • Asset and maintenance planning
  • Student and Staff case management
  • AI best practice and guidence
  • Video and SMS communications
  • Automated alerts and notifications
  • Interfaces with legacy systems including Office 365

Benefits

  • Provides for GDPR compliance
  • All system support included
  • Users can access any time from anywhere
  • Improved customer satisfaction
  • A joined up approach to Campus security and safeguarding
  • Guaranteed service uptime for less disruption to the business
  • Data interfaces for a joined up approach

Pricing

£2 to £100 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucek@kimsp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 7 4 0 9 5 8 9 7 8 1 1 4 5 6

Contact

KIM Software Solutions Ltd Bruce Kempton
Telephone: 01279 600171
Email: brucek@kimsp.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
HR Software where required
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Any planned maintenance that affects the service will be agreed with clients in advance of work being carried out
System requirements
  • Users will need Chrome, Safari or Edge Browsers
  • App users will need Android or IOS devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
The service definition documents include service levels but in summary support is provided between 09.00 and 17.30 weekdays but excluding bank holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is detailed in the service definition SLA but in summary support is provided based on the severity of the issue and agreed resolution timescales. The cost of support is indicated in the product pricing definition and includes technical and business account manager and cloud support engineers
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training will be provided either onsite for which an additional charge may be made in line with the published rate card, online using TEAMS or similar, through video and help documentation and post go live webinars
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data may be exported by individuals using the system as PDF files, Organisation data may be exported by KIM Software as CSV files
End-of-contract process
A data export to CSV is included. Any requirement to export in an alternative format will be the subject of a scoping project for which additional charges will be made in accordance with the rate card

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile device screen layout may differ to that of the desktop due to screen sizing
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
All API integration and ongoing support will be managed by KIM Software
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The System Administrator has access to configuration options that will alter the system and allow for customisation. Full system administration training and ongoing assistance will be provided

Scaling

Independence of resources
Performance is managed and will be scaled to meeting the service levels agreed

Analytics

Service usage metrics
Yes
Metrics types
KIM utilises real time reporting for metrics to include performance, security and threat detection
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users may export personal data to PDF
Data export formats
Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
Personal data may be attached

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
KIM Software hosts through Microsoft Azure datacentres that guarantee a 99.95% uptime
Approach to resilience
Information is available through the service definition document
Outage reporting
These are managed using Microsoft Azure monitoring tools

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Users may be authenticated using Active Directory or through named user and password SQL authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau Certificate Number 202106
ISO/IEC 27001 accreditation date
October 2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Ongoing
CSA STAR certification level
Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Cyber Security
  • GDPR
  • ISO 27001, 27018
  • SOC 1, 2, 3
  • FedRAMP
  • HITRUST
  • MTSC
  • IRAP
  • ENS

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
KIM manages security policies through ISO 27001 through a designated ISM who reports directly to the Board. The process is audited annually by an external certification board. Policies are continually reviewed

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are documented and this will be made available to the client as a formal release notice together with any potential impact on system availability. All releases will provide any security impacts
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All platforms are deployed to utilise Microsoft Azure Defender tools which are constantly monitored by KIM Software Solutions Ltd
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All platforms are deployed to utilise Microsoft Azure Defender tools which are constantly monitored by KIM Software Solutions Ltd
Urgent patches will be provided within the service levels agreed in the Service Definition document
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are recorded by the ISM and are managed through our Incident Management database and in accordance with our ISO procedures. A copy of this is available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

KIM Software manages its Social Value policies within it core operating procedures and a copy is available on request

Pricing

Price
£2 to £100 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucek@kimsp.com. Tell them what format you need. It will help if you say what assistive technology you use.