SYMETRI LIMITED

InfoWorks ICM Enterprise Hydraulic Modeling

Application for asset management, drainage design (InfoDrainage), stormwater, sanitary sewer (InfoWorks ICM) and water distribution networks (InfoWorks WSPro) and plants. Hydraulic analysis application provider for same networks. Operational analytics platform for real time descriptive, diagnostic, predictive and prescriptive decision support.

Features

• Integrated 1D and 2D Modeling
• Assess system capacity and performance
• GIS integration and local data connection
• SWMM and ICM SIM engine
• Workgroup model management
• Model above and below ground drainage networks
• Live operational support
• Flexible data exchange
• Pollution control assessments
• Data inferencing

Benefits

• Reduce combined sewer overflows & sanitary sewer overflows
• Improved infrastructure planning
• Enhanced flood readiness
• Enabling community resilience against Flood impact and population growth
• Provide environmental protection against extreme weather events
• Reliable and fast simulations to minimize project downtime
• Connect teams with a collaborative approach in the technical workspace
• Reduced (or even positive) environmental impact
• Maximise network efficiency based on all available data
• Reduced rework

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.hall@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

174842602650469

Contact

Mike Hall
07976 428996
mike.hall@symetri.com

About your service

• Service categories:

  Applications

  Engineering

  • Computer-Aided Engineering Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: See requirement recommendations
• System requirements:
  • BASED ON CLOUD DATABASES & SIMULATIONS:
  • Windows 10, 11 (64-bit)
  • IntelCore i3, i5, i7, Xeon Processors or equivalent; SSE2. 2GHz
  • 4GB min, at least 8GB recommended. (1D Model Build)
  • 1440 x 900 recommended or higher at Normal size (96dpi)
  • 100 GB (1D Models) 1TB (2D Models)
  • Internet Connection: 50Mbps download / 15Mbps upload

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Case logging and acknowledgement is immediate. Response times will vary based on priority and query as per our support agreement terms and conditions. Response times on weekends vary as per our support terms and conditions.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The Support Hub opens in the product and allows you to type a question in the text field and surface relevant help content. You can also launch a quick help workflow to show help for common workflows based on your location in the product. If you can’t answer your question right away through help topics or quick help workflows surfaced in the Support Hub, you’ll be able to open a case with our support team on the next screen.
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Support can be provided through draw-down on a time and materials consultancy basis (which can be used for training, configuration, consultancy, development, support) on a standard support contract basis or part of a bespoke service agreement. The 3 levels of standard support contract are Gold, Silver & Bronze. Pricing is dependent on size of deployment, number of licenses required and support level needs. An account manager and customer success manager will be appointed to deliver the deployment requirements as fit.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: There are user guides, videos and documentation available.; We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: We would not usually host users data. Data supplied as part of a support inquiry is held in compliance with GDPR standards.
• End-of-contract process: The contract would normally include access to the support team and the customer portal. Also any software updates are included. There would be additional cost for in person training or access to certain online automated courses. At the end of the subscription, renewal can be done easily or can be terminated.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Users will receive an email with all the details to onboard. Furthermore, once logged in they will also have a dedicated online account where they can assign / access their software including details to offboard. ; There are also user guides, videos and documentation available; You will also be assigned a dedicated customer success manager at Symetri who will assist with any further questions or queries.; We would strongly recommend purchasing training (onsite/online as desired), configuration and consultation to ensure that you setup the solution optimally to drive maximum benefit for your organisation. These services are outlined in the Symetri cloud support services.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data exchange with the main application. It is used to access the tables in the database for the integration with other enterprise corporate systems.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We design all our software to be enterprise level and thus scalable. We support multiple concurrent editing and data creation that includes short and long transactions and conflict resolution. Our testing programme involves load and stress testing for both our desktop and web applications.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Autodesk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Multiple export routines are supported. Open Data Export Centre tool for configurable and repeatable export of all network elements, scenarios, and results to shapefile, CSV, TXT, XML, Oracle, SQL Server, Geodatabase. Bulk export (entire network or selections) to CSV format. Copy and paste from InfoWorks ICM Enterprise Hydraulic Modelling grids to spreadsheets. Export delta changes from one version to another. User configurable querying and reporting tools output results to CSV, Excel. Ruby Application Programming Interface provided to automate all supported manual export workflows. Can be scheduled batch export on routine basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Shapefile
  • MapInfo Tab, MIF
  • Tab separated data
  • Jet/Access Database
  • Oracle
  • SQL Server
  • XML
  • Epanet v2 .imp
  • AutoCAD .dwg
  • KMZ for Google Earth
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Tab separated data
  • Oracle
  • SQL Server, Shapefile
  • Synergi's Microsoft Access Database file .mdb
  • XML, MapInfo Tab file
  • Autodesk .dwg
  • Epanet v2 .inp and .map
  • AQUIS .dat and .cf1 files
  • WATSYS/Watermax version 96 .WDT file
  • InfoAsset Manager snapshot file of a distribution network

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The software is hosted on client sites or cloud hosting solution. We do not as such have an onus to provide availability.
• Approach to resilience: Available on request.
• Outage reporting: We do not provide a hosted service. All software is on the client's network.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The application Administrator is able to set users and permissions. In the absence
• Access restriction testing frequency: Never
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: The onus of security governance is client as they install and deploy our software on their systems.
• Information security policies and processes: The onus of information security is on the client.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The application and application components are produced and tested in-house. The clients then deploy these on their system in a test environment and test these according to their security protocols. New versions of the application and application components are supplied to the clients and are again tested in their environment on their systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our applications are run within secure client networks. The onus is on the client to report any issues, assess risk and engage with us. If developmental changes are required, then patches are built, as and when needed, sent to the client for them to install.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The clients identify compromises or issues with the software and report these back to us. If these are critical to the correct functioning of the software then the issue is fix and a patch issues to the client for them to install and deploy.
• Incident management type: Undisclosed
• Incident management approach: Users report issues directly to us via telephone or email. Once these are fixed, changes are pushed to customers using the subscription, or either in a patch or scheduled update(s) for desktop users.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day Full trials available

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Thursday 14 November 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 17 June 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 190b5b64-5b55-4a95-89d5-ff4fe555262b
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.hall@symetri.com. Tell them what format you need. It will help if you say what assistive technology you use.