SUNRISE SOFTWARE LIMITED

Sunrise ITSM - IT Service Management Software (ITSM/ ESM)

Sunrise IT Service Management Software (ITSM) is an adaptable and comprehensive service management and service desk (ITSM) solution configured around ITIL4, offering true Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional service (ITSM/ ESM/ ITIL).

Features

• ITIL V4/ V5 aligned service management processes as standard
• Branded self-service portal to improve customer engagement
• Chat bots and AI embedded within solution
• Service Desk Institute Accredited KPI performance reports
• Real time dashboards and wallboards powered by Power BI
• Gamification capability included as standard
• Powerful codeless business process automation
• Integration and interoperability with core business applications i.e. Teams
• Modern and intuitive html5 web Interface
• Enterprise service management enabled

Benefits

• All inclusive non- modular software with no hidden costs
• Facilitates proactive service desk management
• Increased visibility across service desk activities across service management disciplines
• Automation and orchestration to save on staff time and cost
• Improved trend spotting over time for continuous service improvement
• SDI best practice reports help enable SDI service desk accreditation
• Rapid return on investment due to improved efficiencies
• Enables users to follow ITIL best practice and regulatory compliance
• Measure and improves customers satisfaction and SLA performance
• Greater control of the end-to-end services organisations deliver

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paige.wheeler@sunrisesoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

175008552509096

Contact

Paige Wheeler
07917838586
paige.wheeler@sunrisesoftware.com

About your service

• Service categories:

  Applications

  Customer relationship management

  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All updates are included in the SaaS offering so the product always remains on the latest release. Any updates are completed outside of core customer hours and customers are notified in advance. Emergency patches and security fixes are also completed out of core hours where possible and customers are always kept up to date with regular notifications via the Sunrise change management process.
• System requirements: Web Browser i.e. Edge, Chrome, Firefox or Safari

User support

• Email or online ticketing support: Yes
• Support response times: Email and online tickets can be logged 24/7 and are monitored during standard support hours which are Monday-Friday, 8:30-17:30. Standard response times are:; ; Priority 1: Target response of 1 hour and target resolution of 3 hours.; Priority 2: Target response of 3 hours and target resolution of 1 day.; Priority 3: Target response of 6 hours and target resolution of 3 days.; Priority 4: Target response of 1 day and target resolution of 5 days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have a service desk function available on call. This provides fixes to incidents (log, answers to queries/issues, responding in how to use the system/customisation). We rely on our own service desk product, as well as our ITSM product. Web chat can be initiated from our service desk and is tested on a variety of assistive technologies, and we can also be contacted via phone, email or portal.
• Onsite support: Yes
• Support levels: Service availability support is monitored 24/7/365.; Application support is Monday-Friday 8:30-17:30.; ; Sunrise Software adhere to a 4-level priority system:; Priority level 1 (top priority). We aim to respond within an hour and resolve the issue within 3 hours.; Priority level 2. We aim to respond within 3 hours and resolve the issue within 1 day.; Priority level 3. We aim to respond within 6 hours and resolve the problem within 3 days.; Priority level 4. Our lowest priority level. We aim to respond within 1 day and resolve the problem within 5 days.; ; Priority level is determined by disruption to the service rather than pricing or package subscribed to.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Sunrise provides standard packages for onboarding our application which includes user training, consultancy services and full documentation of the product. We have our own in house Professional Services team that work closely with customers to ensure they get the maximum value out of the software from day 1 and we do not rely on or use partners. This include both online and onsite training and consultancy as well as full documentation. Please see the pricing schedule for more details of the services offered.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Sunrise can provide the user with their data in SQL format as well as any related attachments. Users can also extract their own data from the product in CSV format.
• End-of-contract process: At the end of the contract Sunrise will provide the customer with a copy of their data in SQL format at no additional cost. Then after 7 days we will then securely delete all of your data.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our service can be accessed on both mobile devices and desktops. We have a dedicated interface for mobiles (Sunrise Mobile). Using responsive design, the interface is designed specifically for use on mobile devices including iPhones, Android Phones, Windows Phones and Tablets. It allows both users, end users and customers to all interact with the product from anywhere on their mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Sunrise ITSM is a single web based platform providing a complete view of all customer interactions, enabling our users to offer exceptional customer service through effective, efficient operational performance. Sunrise ITSM allows support analysts to access the service desk, IT operations, business management and reporting and analytics features on their preferred device, anytime of the day and anywhere they choose. Sunrise ITSM is fully configured with a wide-range of ITIL-based processes that facilitate a high performing service desk environment capable of providing customers with the support they deserve.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: The interface is deployed and available to users to use, and is tested against applicable assistive technology within the browser
• API: Yes
• What users can and can't do using the API: Sunrise ITSM includes a REST Application Programming Interfaces (APIs) that is deployed as a web service, allowing user’s service management platform to integrate with other applications across users IT estate and beyond. Sunrise ITSM has all the connectivity users will ever need. Ease of integration ensures greater visibility of critical information across organisations, creating faster information sharing, and a more effective business process across multiple technology silos.; ; The API is fully documented and also available within the test environment as a sandbox.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Having access to the important information teams need to perform is vital. Sunrise ITSM provides users with control over the layout and display of their information, through configurable dashboards with eye-catching gadgets that simplify access to the most important information and statistics.; ; In addition Sunrise is a process builder that allows for zero code configuration, the process engine allows configuration of business processes including screens, workflows and automations all achieved within the administration portal without the need for coding by authorised customer administrators.

Scaling

• Independence of resources: Customers are allocated their own web server/ instance to guarantee quality of service. In addition the overall performance of the SaaS environment is constantly monitored with resources added and changes made where needed to ensure each users always has optimum performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Sunrise provides service metrics to our customers on the SaaS status via real time dashboards in the self-service portal in addition to service reports. We also have availability stats available via the customer portal. In addition we have customer service review reports that your account manager will review with you on a quarterly basis.; ; The reporting in Sunrise provides dashboards, real time wallboard's and on demand and scheduled reports.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through the reporting suite on demand or on a schedule and this can be exported into common file formats such as CSV, XLS, PDF and DOCX (Word). In addition, it is possible to export data from any summary screen/ grid directly via an export to CSV option.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL
  • XML
  • Database
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The overall service and availability is deemed business critical by our customers. Sunrise standard commitment is an operational target of making the SaaS Service available 24 hours a day, 7 days a week for 99.95% of the time.; ; Should Sunrise fail to make the service available to the service levels of 99% in each year of the subscription term, the customer may continue to use the SaaS Service but receive a service credit of 5% of the year’s aggregate services fee paid or payable by the customer to Sunrise.
• Approach to resilience: The Sunrise SaaS service is business critical to our customers and the data is hosted in a Type 3 data centre hosted within Microsoft Azure in the UK, with redundancy and high availability built in. We operate both a primary and secondary data centre for DR and business continuity purposes. ; ; Every 30 minutes an incremental backup will be taken (disc to disc) and held locally within the primary data centre. Every 24 hours a full online backup (disc to disc) of all databases (and attachments) is made and securely transferred by private connection to the secondary data centre. The data centre platform provides layered security controls across network and infrastructure. ; ; Focus is on protection across the entirety of the compute lifecycle, which includes everything from the build process and key management to the security of data services.
• Outage reporting: Outages are reported and visible on the customer self-service portal as well as via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: SAML authentication (i.e. Entra ID, Azure AD, ADFS, OKTA)
• Access restrictions in management interfaces and support channels: To access the Sunrise interfaces multi factor authentication is used which includes a username and password as well as a secondary authentication method such as a code or via an authentication app. This restricts only authorised user from being able to access the services using two distinct methods of validation. This can also integrate directly to SAML i.e. Entra ID so when users are disabled in the source identity management system access is immediately prevented to Sunrise.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: To access the Sunrise interfaces multi factor authentication is used which includes a username and password as well as a secondary authentication method such as a code or via an authentication app. This restricts only authorised user from being able to access the services using two distinct methods of validation. This can also integrate directly to SAML i.e. Entra ID so when users are disabled in the source identity management system access is immediately prevented to Sunrise.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sunrise security policies in place across all our areas of operation. These policies cover every area of IT security including vulnerability and patch management, network security, physical security, risk assessment and classification, password policies and disposal policies.; ; We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed and have various information security policies in place to which we adhere to. In addition, we limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify customers and any applicable regulator of a breach where we are legally required to do so.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Sunrise has a full change management process, and all changes are tracked and managed through Sunrise ITSM. The changes are managed in line with ITIL best practice including relevant approvals where necessary and automatic notification to stakeholders and all customers contacts. All changes are assessed and reviewed for any security implication to ensure the environment remains secure at all times.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Sunrise has a full vulnerability, patch and risk management policy in place. All potential threats are assessed and categorised and the appropriate action taken. All critical patches and security updates are deployed daily to ensure they are remedied at the earliest opportunity. Rapid7 Vulnerability scanning, CrowdStrike antivirus and malware protection and Cisco Umbrella network security is deployed on all end points within the Service to ensure the environment remains secure and any vulnerabilities are quickly identified and mitigated. In addition third party testing is utilised to identify and then resolve any vulnerabilities or threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All end points in the Sunrise SaaS environment have monitoring software deployed which can provide immediate updates of any potential issues. These alerts are visible via a dashboard and also email relevant technical operations staff. Immediate action will be taken to any critical issues identified.
• Incident management type: Supplier-defined controls
• Incident management approach: Sunrise use Sunrise ITSM to log all incidents and follow the ITIL best practice. Incidents can be raised with sunrise via telephone, email, chat or online self-service portal. We have a full and published incident management process with categorisation of incidents and escalation process included. Status of any existing incident can be viewed in real time via the self-service portal as well as the ability to report on these.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial provides full access to the Sunrise software for an agreed period of time and allows you to fully trial the Sunrise application.
• Link to free trial: https://www.sunrisesoftware.com/free-trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 40%
• Between £1,000,001 and £2,500,000: 60%
• Between £2,500,001 and £5,000,000: 60%
• Over £5,000,001: 60%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C5bf2ea5-d9f8-4dc9-adb4-e8251a40c72e
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paige.wheeler@sunrisesoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.