New Verve Consulting

Atlassian Professional Services

As an Atlassian cloud- and ITSM-specialized partner, we work alongside you to design, build, deploy, and support Atlassian Cloud solutions that meet your specific needs. Our experienced team enables you to move towards more collaborative and agile ways of working allowing you to focus on value.

Features

• Strategic support, innovation, and guidance for Atlassian Cloud
• Specialist Atlassian Cloud implementation services and support
• Proactive insights for Agile, IT Service Management and DevOps practices
• Training and coaching provision
• Jira automation (no-code, scripts, and bespoke apps)
• Business intelligence reporting
• Roadmaps and capacity tracking
• Broad and deep knowledge of Atlassian applications and marketplace apps
• Atlassian estate management
• Atlassian industry best practice

Benefits

• Atlassian Platinum Solution Partner
• ITSM and Cloud-Specialized by Atlassian
• Atlassian-certified experts
• Cyber Essentials certified
• Security-cleared staff (up to SC-level)
• Advanced product and ecosystem knowledge
• Insights and proactive recommendations aligned with your specific needs
• Innovative, dynamic, and proactive approach
• Bespoke solutions tailored to your needs
• Transparent delivery

£1,200 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@newverveconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

175063529371118

Contact

Tushar Singh
+441416749505
hello@newverveconsulting.com

Planning

• Planning service: Yes
• How the planning service works: New Verve can help you design and plan the roll-out of Atlassian solutions that are tailored to your exact requirements.; ; To help you discover, plan, and map your requirements to fit-for-purpose solutions, we can assist with:; - analysis and requirements gathering;; - business process mapping;; - discovery workshops;; - product demos to illustrate the 'art of the possible';; - technology research (apps and 3rd party integrations);; - planning.; ; We can also help architect, design, and extend your solutions in line with industry and best practices:; - server and data centre infrastructure;; - solution architecture;; - application configuration.; ; For larger engagements, the delivery of our services is phased - from discovery, through design, into implementation and deployment, and post-project support/training. We apply agile practices throughout.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Jira Software and advanced roadmaps
  • Jira Work Management
  • Jira Service Management
  • Confluence
  • Atlassian Marketplace apps
  • Automation and integration apps such as Scriptrunner
  • EazyBI for reporting and business intelligence
  • Bespoke plugins and apps

Training

• Training service provided: Yes
• How the training service works: We can provide bespoke application training for all Atlassian products and deployment types, tailored to your needs. Training can be provided to power users (admins) and end users.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Jira Work Management
  • Jira Software
  • Jira Service Management
  • Confluence
  • Marketplace Apps (e.g. eazyBI, Temp)
  • Atlassian Access

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have significant experience in migrating your Atlassian applications from one deployment model to another.; ; We specialize in migrating existing Atlassian customers to Atlassian Cloud. This could be from an existing Server or DC environment in your own infrastructure or in a private cloud setup (e.g. AWS).; ; We can help design your migration strategy and carry out the heavy lifting for you.; - Pre-migration health-check; - Migration plan; - Data migration; - Data merge from multiple sites; - Post-migration support; ; We are also experienced in migrating 3rd party tools or siloed information to Atlassian applications such as Jira and Confluence. Much of this work is done using native application APIs (REST/Java).; ; Some examples of the types of migrations we can assist with:; - Issue trackers to Jira (e.g. CSV, Excel, Asana, Redmine, Mingle);; - Documentation to Confluence (e.g. SharePoint, Word);; - PPM solutions (timesheets, resource planning, financial planning) to Tempo for Jira (e.g. Excel);; - User directories (e.g. Crowd, LDAP/AD, JumpCloud).
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Atlassian Cloud
  • Private Cloud (AWS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our workflows and business processes are designed to ensure that each piece of functionality we deliver to all of our customers is peer reviewed, in the form of code reviews and functional testing (UAT).; ; Depending on the complexity and size of an engagement, we are also experienced in the design and execution of test plans using products within Jira Software such as Zephyr.; ; We also provide a range of pro-active health-check services for Atlassian applications. These health checks identify areas that should be improved or that are not configured according to best practices. Recommendations and advisories are then listed along with priority/urgency.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Refer to service definition for full details.; ; We provide a range of support options across all deployment models for Atlassian software:; ; - Atlassian Cloud (Jira Software, Jira Service Management, Confluence); - Atlassian self-hosted (Data Center - in your infrastructure or private cloud); ; As well as benefiting from seamless application upgrades in the case of Atlassian self-hosted, your team will gain access to our 24-hour user-friendly service desk for raising and tracking queries in a transparent way. You’ll also get access to telephone and remote support.; ; Each of our support plans includes a basic provision of support hours to cover your high priority needs. If you need additional help to set up, configure, and administer your Atlassian applications, you have the option to purchase extra ‘bolt-on’ support hours at competitive prices.; ; In addition to maintaining and supporting your services, we proactively provide your team with useful insights and recommended best practices. Our experts are on hand to ensure you are getting maximum value from the tools you use.; ; Support hours cover assistance to all end-users whether they are administrators, project leads, or team members.

Service scope

• Service constraints: We provide support remotely where feasible. ; ; We are comfortable providing on-site support in mainland Scotland and/or support via secure channels (e.g. customer equipment, VPN, SSH etc.), especially in environments requiring security clearance. ; ; Additional charges apply for delivering on-site support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer flexible SLAs. Our standard offerings are Standard and Premium. Standard = 9-5, Monday-Friday. Premium = 8-8, Monday-Friday. We provide weekend support at additional cost. Refer to our Cloud Support services for costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Slack as our web chat tool. Accessibility was evaluated by Slack’s internal accessibility team, 3rd party accessibility firms, expert testers & assistive technology users. There is guidance online on how to use screen readers with the Slack desktop app - https://get.slack.help/hc/en-us/articles/360000411963-Use-a-screen-reader-with-Slack-s-desktop-app.
• Support levels: When you purchase an Atlassian Cloud subscription, you gain access to Atlassian support. The plan you purchase (Standard/Premium/Enterprise) dictates what SLA you will receive. We recommend New Verve's support plans if you require dedicated SLAs with phone and on-site coverage. We also recommend our plans for flexibility: there are no limitations on what you can ask. - Local support - Coverage for Atlassian products as well as third-party Marketplace apps - Coverage for all of your users, not just admins or named contacts - Solid SLAs - Access to a 24-hour user-friendly service desk - Telephone and remote support - Insights and pro-active recommendations We provide two main service plans (refer to our listed service Atlassian Cloud Support). All prices are in GBP and are quoted exclusive of VAT. Each of our support plans includes a basic provision of support hours to cover your high priority needs. If you need additional help to set up, configure, and administer your Atlassian applications, you have the option to purchase additional support hours. Standard (9-5, Monday-Friday, Standard SLA) Premium (8-8, Monday-Friday, Premium SLA)

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Atlassian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: COALFIRE CERTIFICATION
• ISO/IEC 27001 accreditation date: 21/01/2022
• What the ISO/IEC 27001 doesn’t cover: We have responded Yes to this question because Atlassian Cloud itself is certified. New Verve Consulting as an entity is not.; ; The certificate scope comprises the Information Security Management System (ISMS) also referred to as the Atlassian Trust Management System supporting the operations underlying the Atlassian Cloud offering. The cloud offering comprises Jira Cloud, Confluence Cloud, Bitbucket Cloud, Bitbucket Pipelines, Trello, Opsgenie, Jira Align, Statuspage, Jira Service Management (JSM), Halp, Data Lake, Forge, Insight, and Compass as well as the microservices used to deliver these applications. ; ; These activities are governed by the implemented controls in accordance with the; organizational Statement of Applicability, which further extends to the additional controls defined within ISO/IEC 27018:2019. The organizational scope includes the Legal, Talent, Policy, Procurement, Trust, Workplace Experience, and Workplace Technology teams affecting the ISMS.; ; https://www.atlassian.com/trust/compliance/resources/iso27001
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/03/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: We have responded Yes to this question because Atlassian Cloud itself is certified. New Verve Consulting as an entity is not.; ; Please refer here: https://cloudsecurityalliance.org/star/registry/atlassian/
• PCI certification: Yes
• Who accredited the PCI DSS certification: Optus Cyber Security Pty Limited
• PCI DSS accreditation date: 01/06/2018
• What the PCI DSS doesn’t cover: We have responded Yes to this question because Atlassian Cloud itself is certified. New Verve Consulting as an entity is not.; ; Please refer here: https://www.atlassian.com/trust/compliance/resources/pci-dss
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We made environmental sustainability a key part of our agenda by publishing a new Environmental Strategy in April 2023. ; ; Over the course of 2024 and 2025, this will result in a number of key actions including the publication of a new environmental policy and setting clear objectives for emissions reductions in our business.

  Covid-19 recovery

  Since the pandemic, we committed to multiple improvements in workplace conditions. ; ; We decided in 2022 to move permanently to a remote-first future, closing our office in Clydebank and as a result:; - facilitating flexible working schedules that enable people to work in ways that suit their personal needs (as agreed with teams);; - having a work-from-anywhere policy that enables people to work from wherever and whenever they like (as agreed with teams).; ; As part of this shift, we introduced the ability to work from a 'pay as you go' office service via Spaceworks, so that people have opportunities to meet up and work together face-to-face if deemed of value to the teams involved.; ; To enable home working, we published a new home working policy outlining our responsibilities as a business but also those of staff. We also made it formal policy to allocate homeworking vouchers worth £300 to enable every staff member to purchase additional equipment to facilitated improved home working. This policy also provided guidance on wellbeing and the importance of staying connected, maintaining a health home routine, and taking advantage of wellbeing content provided by the company.; ; More recently (in late 2023), we published a formal 'togetherness' strategy which looks at various short- and mid-term solutions to encourage more cross-team collaboration such as office days, team-building exercises, and guidance on how to ‘connect’ with colleagues.; ; The pandemic also resulted in us maturing our approach to mental health and wellbeing, with the formal publication of a 'wellbeing' strategy and we implemented various changes, including the appointment of a formal wellbeing champion, the development of an awareness campaign, monthly surveys, ongoing enablement/training, a new hub of digital content and a monthly forum with our Exec team to discuss insights, progress, and actions.

  Equal opportunity

  New Verve is committed to the principle of equal opportunity in employment. ; ; As a business, we actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone at New Verve to reach their potential.; ; New Verve has to hold itself accountable for its own diversity and this is reflected in one of our core company values: collaborate as one diverse team. Not only is it a moral obligation to ensure a diverse and open environment, but it also benefits us as a team.; ; In December 2022, a formal DE&I strategy was published, focusing on how we recruit more diverse individuals, emphasise the importance of diversity to our team, and provide relevant enablement. We appointed a DE&I champion in 2023 with the key responsibility to promote an inclusive and fair work environment.; ; Currently, within our permanent team, 40% of our employees identify as female. As part of the tech industry, we know more still needs to be done in creating a gender balance and we hope our contributions as a small company can help to proactively address the issue.; ; We provide a range of training as part of employee onboarding ensuring that employees are able to:; - understand unacceptable behaviours at work.; - understand our Bullying and Harassment Policy.; - understand the Equality Act.; - understand types of discrimination.; - be aware of best practices for promoting a diverse and inclusive workplace.; - understand our Equality, Inclusion and Diversity Policy.; ; Finally, despite not having a legal obligation to do so, we published a modern slavery statement and policy internally in late 2023. As part of our policy, we carry out an anti-slavery risk assessment for all suppliers.

  Wellbeing

  New Verve's success is underpinned by a healthy and productive team; if everyone feels valued and supported, we'll ultimately achieve much more as a collective. ; ; Beyond the clear economic benefits for New Verve and the wider community, we have a moral responsibility to address and manage workplace mental health and wellbeing.; ; We published our first mental health and well-being strategy in 2023 and implemented various changes, including:; - appointing a formal mental health and well-being champion;; - the development of an internal marketing plan for raising awareness (still in development);; - well-being surveys (via BambooHR) to gauge how people are feeling each month;; - enablement for staff at all levels to raise general awareness and to equip people with skills in this area;; - a new well-being hub with a range of digital content (via Perkbox) and webinars;; - a monthly well-being forum with the Exec to discuss insights, progress, and actions.; ; Our well-being champion is key to the successful delivery of our strategy, responsible for developing our internal and external awareness campaigns in collaboration with the Marketing team. They also promote wider participation in specific initiatives (e.g. through wellness days) and well-being events. Finally, they identify new opportunities to improve the physical and mental well-being of everyone at New Verve.; ; We also believe in the importance of community giving. Following the publication of our Community Giving strategy in May 2022, our community champions have worked hard to promote the importance of local community involvement. Our volunteering platform, onHand, gives people an easy way to get involved in their local communities as well as contribute to reducing CO2e reductions. Last year, we increased the number of paid volunteering days for staff from 1 to 2 per year.

Pricing

• Price: £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@newverveconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.