Epaccsys Limited

Epicor Kinetic Software

Epicor Kinetic System provider Epaccsys have been supplying Epicor Systems and Epicor solutions for over 15 years with Epicor software. The full suite of Epicor Kinetic ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.

Features

• Financial accounting and management solution
• Real time inventory management and stock visibility
• Project management
• Time and expense management
• Complete purchase and requisition management
• Full supply chain management
• Latest Microsoft technology platform & Look and Feel
• Inherent tools for customisation, localisation and business rules
• Integration to 3rd Party Systems
• Configurable Screens, Reports and Dashboards

Benefits

• Fully integrated real-time financial reporting
• Improved stock visibility, availability and cost control
• Improved project controls, visibility, status and costs
• Real-time capture and reporting of time and expenses
• Allows for economies of scale in purchasing, cheaper overall costs
• Improved control of supply and demand requirements
• Ease of use, familiarity and maximising existing Microsoft investment
• Quickly deploy forms, rules, workflow & approval processes
• Easily integrate with other critical business systems
• User and role based real-time reporting and data views

£65.82 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bo.prychidnyj@epaccsys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

175444460663659

Contact

Bo Prychidnyj
07375 865 815
bo.prychidnyj@epaccsys.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None to specify at this stage.
• System requirements: SQL licencing requirement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have Service Level Agreements as a part of the Support Service. Response times depend upon the prioritisation of the incoming request. Standard office hours for support.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Issues are prioritised and graded according to the level of seriousness:; Grade 1 – Business Critical, business cannot operate or application has failed; Grade 2 – Non Business Threatening – Causing users major inconvenience but business continues to function; Grade 3 – Functional Requirement – Causes difficulty but there is a work-around; Grade 4 – Cosmetic change or fault requiring rectification; Calls are allocated a unique number and this is emailed out to the customer within an hour of receipt of the call or provided on the phone if a call is telephoned in.; Call events – all communications (emails, phone calls) between any parties involved in a call are logged and recorded as a call event. This allows anyone at Epaccsys to pick up the call as there is a full audit trail of events.; Customers can escalate a call at any time via their Support or Account manager. All support calls and issues are continually monitored and reported on internally to ensure we give the very best service to our customers.; Support SLAs are available. There is only 1 support level charged, info provided in Cloud Support offering.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A project plan will be put together and agreed with the user project team. This plan will include all aspects of the implementation including project management, business analysis, scoping, user training, configuration, customisation and personalisation, agreement on required reporting, agreed developments (where deemed necessary), solution build and test, and data migration. In addition go-live planning and support.; In terms of training this can be one-to-one, one-to-many (up to 6), train the trainer, on-site or off-site. Training documentation will be produced as a part of the implementation process.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data management tool
• End-of-contract process: Contract extension options in line with G-Cloud stated agreement are available.; There are no specific price or cost dependencies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile interface is customisable and therefore information fields can and may be reduced to accommodate screen real estate.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: User defined role based dashboard that presents the information the user requires. Includes immediate access to areas of the system and functionality that the user is allowed to see and use as well as reports, alerts and workflow.
• Accessibility standards: None or don’t know
• Description of accessibility: Definition of access to pre-defined areas of the system. Configuration of personal role screen based view including choices of colour, text sizing and shortcut keys.
• Accessibility testing: As a part of the development phase of the user interface, research was conducted with users to better understand needs and requirements. Subsequently these requirements have been put into the software and the users invited to review the work done.
• API: Yes
• What users can and can't do using the API: Connecting people, systems and processes is the primary goal for modern ERP applications. Systems work together through integration, which are tightly-coupled using application programming interfaces (APIs) and standard protocols like SOAP or loosely-coupled using simple message exchanges or REST. Epaccsys ensures that every application has a robust API which is available using multiple methods and protocols.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Screens, form layouts, fonts, field titles, field lengths can all be customised. In addition fields can be removed and additional fields can be added.; Only users that are given the authority and requisite training will be able to do customisations, all others are denied this capability. This is down to the discretion and control of the individual company or organisation.

Scaling

• Independence of resources: Essentially 3 aspects are considered and used here, namely Monitoring, VLANS and the Design Architecture.

Analytics

• Service usage metrics: Yes
• Metrics types: Provided and can be configured as a part of the service, however as standard weekly reports are sent out automatically.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Epicor

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Very powerful data export capabilities enable users to be able to export selected data into third party packages such as MS Excel or Word. Security settings within the system can disable this for particular users.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • ODBC
  • XML
  • Web Services
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • ODBC
  • XML
  • Web Services
  • DMT (Data management tool)
  • Service Connect Tool

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: As defined by agreed contractual arrangements. Typically; Firewalls, Vlans and VPNS or TLS
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Comprehensive user and group security to restrict data and application accessibility as needed. Security can be granted at user and group levels for all security objects including forms, fields, reports, menus, tables and method calls. Microsoft Windows Authentication to support a Windows single sign-on and password policy.; ; Product security includes protection to ensure that the application only allows use of modules and product variations that have been purchased and licensed. ; ; Access security verifies that whomever (or whatever) is attempting to access the application server is permitted to do so.

Availability and resilience

• Guaranteed availability: We guarantee that our data centre network and infrastructure will be available 99.999% of the time in any given monthly billing period, excluding scheduled maintenance.; ; If we fail to meet a guarantee stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the cloud servers adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). Credit details can be supplied on request.
• Approach to resilience: The service design has built-in resilience through Virtualisation and Geo Location options, where we have 2 data centers being used as a standard part of the service
• Outage reporting: Outages are reported as e-mail alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Pre-defined user menus and access to customised and personalised screens.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Brightline
• ISO/IEC 27001 accreditation date: 02/11/2015
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the Level 3 Colocation Services (Europe), and in accordance with the Statement of Applicability dated October 12, 2015.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO50001: Certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are part of the ISO 27001:2013 certification programme.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Assets are recorded and monitored through management systems. Changes are impact assessed.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vulnerabilities are assessed due to their significance and any mitigations that are deployed. We utilise external sources, such as suppliers and other relevant sources to provide updates on vulnerabilities.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Systems are monitored. An incident team would be formed and depending on the nature of incident the appropriate activities would be planned and actioned in a timely manner.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: These are part of the ISO 27001:2013 certification programme.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Can discuss
• Covid-19 recovery:

  Covid-19 recovery

  In place
• Tackling economic inequality:

  Tackling economic inequality

  Can discuss
• Equal opportunity:

  Equal opportunity

  In place
• Wellbeing:

  Wellbeing

  Can discuss

Pricing

• Price: £65.82 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bo.prychidnyj@epaccsys.com. Tell them what format you need. It will help if you say what assistive technology you use.