Columbus Global UK Ltd

Microsoft Dynamics Sales, Marketing and Customer Service

Review, Assessment and Implementation of Microsoft Dynamics and Power Platform Solutions

Features

• Based on comprehensive single integrated Microsoft Business Platform
• Quick Implementation Model for rapid deployment
• Extensive Customer Engagement Capabilities
• Full Microsoft Commerce Capabilities
• Customer Journey Mapping as the basis for design

Benefits

• Single source of all contact and service data
• Full integration with Office, Outlook, Teams, Azure
• Any device, any time, anywhere for users and customers
• Enhanced self-service and automation for improved customer experiences

£144 to £1,200 a user an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.lyon@Columbusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

175561071392295

Contact

Steve Lyon
07956817317
steve.lyon@Columbusglobal.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Access to Internet and authentication

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Triage straight away and relates to different SLA's for different contracts available from 24/7 to a pot approach.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use Microsoft standard virtual assistants which are extensively tested for accessibility
• Onsite support: Yes, at extra cost
• Support levels: There are numerous options available including a Service Manager, different hours and service levels, continuing development services, knowledge and awareness, community. Resources are available for functional, technical and adoption requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full training is available and user guides are included with extensions available for full interactive guides and on screen tips
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All data is managed by Microsoft Data Centres, at the end of the subscription period the user can extract the data and Microsoft will keep reminding the user to do so for a period following the end of the subscription before deleting eventually.
• End-of-contract process: The user can download all data, the service can be continued with another supplier if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All screens and forms will automatically configure to the device screen
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Fully open Web API with 200+ connectors available for commonly used systems
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration of forms and screens, business processes, logic, automation can all be implemented and managed by users

Scaling

• Independence of resources: Microsoft Data Centres are an extremely robust global data provider

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft Portal statistics include usage of Dynamics
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using FetchXML the data can be extracted from the Data Centre, within the application any data can be exported in to CSV.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.99% over the year with a finance backed guarantee
• Approach to resilience: Microsoft global data operations are extremely robust:; https://www.microsoft.com/en-gb/trust-center
• Outage reporting: Portal messages are sent to the admins automatically

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: https://www.microsoft.com/en-gb/trust-center
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 16/05/21
• What the ISO/IEC 27001 doesn’t cover: All consultancy is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: ISO27001 policies are in place

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: https://www.microsoft.com/en-gb/trust-center
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://www.microsoft.com/en-gb/trust-center
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: https://www.microsoft.com/en-gb/trust-center
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://www.microsoft.com/en-gb/trust-center

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Dynamics enables optimisation of solutions reducing the cost of travel, accommodation and energy

Pricing

• Price: £144 to £1,200 a user an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full trial for 30 days with example data

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.lyon@Columbusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.