Skip to main content

Help us improve the Digital Marketplace - send your feedback

Columbus Global UK Ltd

Microsoft Dynamics Sales, Marketing and Customer Service

Review, Assessment and Implementation of Microsoft Dynamics and Power Platform Solutions

Features

  • Based on comprehensive single integrated Microsoft Business Platform
  • Quick Implementation Model for rapid deployment
  • Extensive Customer Engagement Capabilities
  • Full Microsoft Commerce Capabilities
  • Customer Journey Mapping as the basis for design

Benefits

  • Single source of all contact and service data
  • Full integration with Office, Outlook, Teams, Azure
  • Any device, any time, anywhere for users and customers
  • Enhanced self-service and automation for improved customer experiences

Pricing

£144 to £1,200 a user an hour

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.lyon@Columbusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 7 5 5 6 1 0 7 1 3 9 2 2 9 5

Contact

Columbus Global UK Ltd Steve Lyon
Telephone: 07956817317
Email: steve.lyon@Columbusglobal.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Access to Internet and authentication

User support

Email or online ticketing support
Email or online ticketing
Support response times
Triage straight away and relates to different SLA's for different contracts available from 24/7 to a pot approach.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use Microsoft standard virtual assistants which are extensively tested for accessibility
Onsite support
Yes, at extra cost
Support levels
There are numerous options available including a Service Manager, different hours and service levels, continuing development services, knowledge and awareness, community. Resources are available for functional, technical and adoption requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full training is available and user guides are included with extensions available for full interactive guides and on screen tips
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
All data is managed by Microsoft Data Centres, at the end of the subscription period the user can extract the data and Microsoft will keep reminding the user to do so for a period following the end of the subscription before deleting eventually.
End-of-contract process
The user can download all data, the service can be continued with another supplier if required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All screens and forms will automatically configure to the device screen
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Fully open Web API with 200+ connectors available for commonly used systems
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Configuration of forms and screens, business processes, logic, automation can all be implemented and managed by users

Scaling

Independence of resources
Microsoft Data Centres are an extremely robust global data provider

Analytics

Service usage metrics
Yes
Metrics types
Microsoft Portal statistics include usage of Dynamics
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Using FetchXML the data can be extracted from the Data Centre, within the application any data can be exported in to CSV.
Data export formats
  • CSV
  • ODF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% over the year with a finance backed guarantee
Approach to resilience
Microsoft global data operations are extremely robust:
https://www.microsoft.com/en-gb/trust-center
Outage reporting
Portal messages are sent to the admins automatically

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
https://www.microsoft.com/en-gb/trust-center
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
16/05/21
What the ISO/IEC 27001 doesn’t cover
All consultancy is covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
ISO27001 policies are in place

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
https://www.microsoft.com/en-gb/trust-center
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://www.microsoft.com/en-gb/trust-center
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
https://www.microsoft.com/en-gb/trust-center
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://www.microsoft.com/en-gb/trust-center

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Dynamics enables optimisation of solutions reducing the cost of travel, accommodation and energy

Pricing

Price
£144 to £1,200 a user an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full trial for 30 days with example data

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.lyon@Columbusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.