e18 Consulting Ltd

Intelligent Automation / RPA (SS&C Blue Prism)

E18 Innovation is the leading provider of the Blue Prism RPA platform and associated services to the NHS. e18 is unique in that we specialise for the healthcare sector, employing NHS-experienced staff who focus on deploying tailored RPA solutions in order to enable Trusts to enhance patient experiences and outcomes.

Features

• Frictionless Automation of IT & Business Process
• On Demand Hosted Intelligent Robotic Process Automation (iRPA)
• Infrastructure, Application and Process Agnostic
• Scalable and Secure Cloud Platform
• Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
• Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
• Integrated Intelligent Orchestration, Scheduling and Management
• Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

• Improves Productivity
• Reduces operational costs
• 100% Accuracy
• Reduces risk
• Improves customer experience
• Optimises Shared Virtual Resource
• Instantly Scalable Resource on Demand
• Security, auditory and regulatory compliance (ISO27001 and SOC2 II Accredited)
• Accelerated digital transformation

£11,450 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

175584201239242

Contact

Louise Wall
07979597396
Louise.wall@e18-consulting.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BPM, ERP, ITSM, CRM and multiple Clinical Systems such as EMR and EHR
• Cloud deployment model: Public cloud
• Service constraints: Consumption of the Blue Prism Cloud Service requires site to site VPN establishment
• System requirements:
  • Infrastructure, Application & System Agnostic
  • Blue Prism Cloud requires site to site VPN

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. Blue Prism will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours. Priority 2 Response within three hours. Fault resolved by the end of the following three Business Days. Priority 3 Response within one Business Day. Bug fix scheduled for the next available release. Priority 4 Blue Prism shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via support ticket creation
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - Monday - Friday 9.00am - 5.00pm; Enhanced Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost); Complete Support - 24 / 7 / 365 (at an extra cost)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Blue Prism University contains free training curriculum available to anyone who registers. Available courses include Product Induction, Foundation and more. These courses are offered online (CBT) via our Portal. On-site, in-person training is also available via our third party training partners. Consult Blue Prism's website for a full listing of all accredited training partners. In addition to this, comprehensive documentation covering all aspects of Blue Prism is provided electronically via the Blue Prism customer portal. Blue Prism also provides a customer forum and knowledge base to encourage collaboration, support and idea sharing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Automation Configurations and Assets are retained by the client and service is terminated
• End-of-contract process: For Blue Prism Cloud, platforms are deleted after 90 days, including the AWS or Azure subscription that they align to. Any configuration information of logs requests will be shared at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Features are securely accessed via Web Browser based applications or, in the case of some administrative tasks, remote client applications assessed via secure Remote Desktop Connection
• Accessibility standards: None or don’t know
• Description of accessibility: Blue Prism is committed to making all software accessible for users. The following functionality is available: - Keyboard navigation (Movement of existing stages within the design canvas, Zooming in/out on the design canvas) - Configurable text sizing and colour (Adjustable font size for all stage text, Adjustable text colour of text in design studio canvas) Within the Hub application, user interfaces provide larger fonts by default and interfaces that can be tabbed through more easily for more effective keyboard navigation.
• Accessibility testing: The Blue Prism user interfaces have been designed to be intuitive and easy to use. The component library that is utilised to build the browser-based interfaces is being constantly enhanced based on user feedback and improving accessibility toward recognized guidelines (such as WCAG 2.1 AA) is part of the ongoing product roadmap. Blue Prism is committed to making the technology as accessible as possible, and it’s our ambition to expand the number of accessibility features as we continue to deliver future updates to our browser-based products.
• API: Yes
• What users can and can't do using the API: Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API. The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enable drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Blue Prism allows appropriately permissioned users to create custom automations suitable to the buyers needs as well as provide a host of administrative and operational functions to configure the environment specifically to the buyers needs.; Examples include (but are not limited to) - Custom Process Discovery, Capture and Design - User/Group/Role configuration - Configure Operational and Business reporting - Environment Configuration and Management.; Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

• Independence of resources: Blue Prism is provisioned to customers on AWS or Azure to provide a unlimited scalability and performance regardless of customer demand, growth or operational pattern. Blue Prism's operations team monitor the solution continuously to proactively manage and resolve any service issues.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a number of secure and auditable options for reporting metrics, KPIs and analytics.; Dashboard: An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role.; System MI: Provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools In process reporting: It is possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Blue Prism

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Appropriately permissioned users can export log and process data via Secure Remote Desktop connection to the platform. Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any Structured Format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Platform availability 99.9%; Blue Prism Cloud Services will be available to Customer for normal use no less than 99.9% of the Scheduled Uptime. Calculation a. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal point) Performance Credit a. Where Percentage Uptime is equal to or greater than 99.9%, no service credit will be due to Customer. b. Where Percentage Uptime is less than 99.9%, Customer shall be due a service credit. c. The service credit shall be in the amount of 5% of the monthly subscription fee (if the subscription fee is invoiced annually, the monthly fee is calculated by dividing the annual fee by twelve; the service credit is as calculated on a monthly basis for the reporting month). d. The service credit shall increase by a further 5% for each full 1% reduction in Percentage Uptime, up to a maximum of 15%.
• Approach to resilience: Architectural, platform and datacentre resilience, further information available upon request
• Outage reporting: Client communications via agreed channels.; Blue Prism provides a service status page as well as proactive service notifications via email to nominated customer contacts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Other forms of authentication utilised by Blue Prism includes secure key card applications used extensively by the NHS, DoD, etc.
• Access restrictions in management interfaces and support channels: Blue Prism provides detailed software security features that enable a secure environment and methodology. These mechanisms result in the only Enterprise RPA
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/07/2021
• What the ISO/IEC 27001 doesn’t cover: It relates to all services around the distribution and delivery of the Blue Prism Virtual Workforce
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: The platform is accredited to SOC2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In compliance with its ISO27001 and FedRAMP obligations Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Blue Prism offers an integrated Release Manager which applies structure, governance, and control to the Change and Release Management processes. Release Manager controls the promotion of automations between environments as well as ensuring that this process is only carried out by authorised users, with all actions fully audited. Every time a package is created or edited, this is recorded in the audit trail. Customers with particularly strict information assurance requirements may have different Release Managers for each environment so that, for example, one user can create and export a Release from the Development environment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For every new platform release we perform penetration testing and vulnerability testing. We remediate High and Medium issues before releasing to customers. We also utilise a vulnerability management solution (Qualys) as part of our platform agents to feed into our Security, Information and Event Management (SIEM) solution.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Blue Prism operates a comprehensive protective monitoring process across its services and internal operations. In the interests of security, further details on these practices are available on request. To date, all threats are identified and mitigated in our operations before they become an issue.
• Incident management type: Supplier-defined controls
• Incident management approach: Under Blue Prism's ISO/IEC 27001:2013 compliant ISMS, every single security Incident is logged, tracked, managed, and resolved under a documented process. Blue Prism operates a no-blame policy ensuring that all issues are immediately reported and the Incident Management process is initiated at point of reporting. Blue Prism has a comprehensive IS strategy and documented policies across a number of areas such as employee vetting, etc. Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls which are in place and these include input validation and sanitisation; authentication and access control; audit; and management of sensitive information.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

  Fighting climate change

  In the public sector, automation serves as a cornerstone in the fight against climate change, aligning with the UK government's commitment to sustainability. By leveraging automation technologies from e18, government agencies can implement strategies to minimise environmental impact and maximise resource efficiency.; ; Automation streamlines processes, reducing the consumption of raw materials and energy costs across various operations. By removing paper-based activities and enabling digital workflows, agencies can eliminate unnecessary paper usage, leading to significant reductions in deforestation and carbon emissions associated with paper production and transportation.; ; Furthermore, automation facilitates remote work and virtual collaboration, reducing the need for physical presence and minimising travel-related emissions. By embracing digital communication tools and virtual meeting platforms, public sector organisations can significantly reduce their carbon footprint while maintaining productivity and efficiency.; ; Additionally, automation enables better traceability of assets and components, reducing overconsumption and promoting sustainable resource management practices. ; ; By reacting swiftly to market changes, agencies can avoid wastage and optimise production schedules to make better use of resources, thereby reducing overall carbon emissions and environmental footprint.

  Covid-19 recovery

  Intelligent Automation stands as a pivotal tool in aiding the COVID-19 recovery efforts within the public sector, offering multifaceted solutions to address the challenges faced by government agencies. By leveraging advanced technologies such as artificial intelligence, machine learning, and robotic process automation, Intelligent Automation can streamline processes, enhance efficiency, and enable more agile responses to emerging needs.; ; Firstly, Intelligent Automation can play a crucial role in facilitating the efficient distribution of resources needed for the COVID-19 recovery. Automated systems can streamline the procurement and distribution of medical supplies, vaccines, and essential goods, ensuring equitable access and timely delivery to communities in need. By optimising supply chain management processes, Intelligent Automation helps to alleviate bottlenecks and shortages, ensuring a smooth and efficient recovery process.; ; Moreover, Intelligent Automation enables government agencies to enhance their capacity for data-driven decision-making and predictive analytics. By analysing vast amounts of data in real-time, automated systems can identify emerging trends, hotspot areas, and areas of high risk, enabling proactive interventions and targeted resource allocation. This proactive approach helps to mitigate the spread of COVID-19, protect vulnerable populations, and minimise the impact of future outbreaks.; ; Additionally, Intelligent Automation can streamline administrative processes and reduce bureaucratic burdens within the public sector, freeing up resources and manpower to focus on critical recovery efforts. Automated systems can handle routine tasks such as data entry, form processing, and document management, allowing government agencies to operate more efficiently and effectively in the face of increased demand and complexity.; ; Furthermore, Intelligent Automation enables the delivery of digital services and remote assistance, ensuring continuity of operations and access to essential services during times of crisis. By implementing chatbots, virtual assistants, and automated customer service systems, government agencies can provide timely information, support, and assistance to citizens, businesses, and stakeholders, regardless of physical limitations or restrictions.

  Wellbeing

  Intelligent automation holds immense potential to bolster wellbeing within the public sector, fostering a supportive and efficient environment for both employees and citizens alike. By harnessing cutting-edge technologies such as artificial intelligence and robotic process automation, intelligent automation offers a range of benefits that contribute to overall wellbeing.; ; Firstly, intelligent automation streamlines administrative processes, reducing the burden of repetitive tasks on employees. By automating routine activities such as data entry, document processing, and scheduling, employees can focus their time and energy on more meaningful and fulfilling tasks that contribute to their sense of job satisfaction and fulfilment. This not only enhances productivity but also reduces stress and burnout, ultimately improving employee wellbeing.; ; Moreover, intelligent automation enhances the delivery of public services, ensuring timely and efficient support for citizens. Automated systems can handle inquiries, applications, and requests with speed and accuracy, providing citizens with the assistance they need in a seamless and hassle-free manner. This improved access to services enhances citizen satisfaction and confidence in the government, promoting a sense of wellbeing and trust in public institutions.; ; By analysing data and predicting trends, automated systems can anticipate citizen needs and provide proactive interventions, such as targeted health and social care services or personalised recommendations for support programmes. This personalised approach not only improves outcomes but also enhances the overall experience of citizens, promoting their wellbeing and satisfaction.; ; Additionally, intelligent automation supports collaboration and communication within the public sector, fostering a culture of transparency, accountability, and teamwork. By facilitating seamless information sharing and collaboration across departments and agencies, automated systems promote a sense of cohesion and unity among employees, strengthening relationships and promoting a positive work environment. This collaborative approach enhances employee wellbeing by fostering a sense of belonging and purpose within the organisation.

Pricing

• Price: £11,450 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Louise.wall@e18-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.