Appraisd Ltd

Appraisd Performance and Talent

Appraisd is a dedicated employee performance management system that enables the performance, alignment and progression of an organisation's employees. Appraisd incorporates continuous check-ins, reviews, objectives, feedback and recognition. Enterprise-grade features include calibration and talent mapping, administration groups, JSON API for user sync and reporting and a high degree of configurability.

Features

• Performance reviews with customisable templates, competencies, ratings and calculations
• Continuous feedback, praise and recognition
• Structured 360 degree feedback
• Objective/goal setting, updating and tracking
• Personal development and growth plans
• Regular check-ins on workload, WFH, wellbeing, career conversations etc
• Customisable templates and schemes for different divisions
• Calibration import/export
• Talent and succession profiles with performance/potential analysis
• Microsoft Teams and Slack apps, APIs, Outlook integration

Benefits

• Enable people to perform to the best of their abilities
• Ensure teams are aligned with the organisation's strategic goals
• Ensure employees have opportunities for progression
• Reduce employee churn through higher engagement, motivation and autonomy
• Reduce HR paper-chasing time dramatically
• Move from Excel/Docs-based appraisals to continuous performance management seamlessly
• Empower people to adopt your values
• Provide performance insights to senior leadership
• A dedicated Success Manager to support implementation and beyond
• Ensure you have a pipeline of talent for future leadership

£3,600 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roly.walter@appraisd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

175873091526494

Contact

Roly Walter
020 7202 7979
roly.walter@appraisd.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None.
• System requirements:
  • An up-to-date desktop or mobile web browser is required
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Other webkit-based browsers
  • Appraisd can also be used through Microsoft Teams or Slack
  • SAML2.0 compatible IdP for single-sign on

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically within 2 hours during UK working hours. ; Weekends urgent technical support only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None - we use Zendesk to provide a WCAG 2.1 AA chat service.
• Onsite support: No
• Support levels: We provide the same level of support to all clients, and account and end-user support is included in the licence fees.; ; A dedicated customer success manager is assigned to each customer who will oversee the implementation and ongoing support and training of the customer. They work with the customer to establish a Success Plan with appropriate metrics for the organisation. Their role is to ensure the Success Plan metrics are met through the correct implementation of the features.; ; Unlimited training and support is provided to the customer's main administrator.; ; Customers can also access our online help guides and Youtube channel which provide further detail on individual features and best practice.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding and implementation is overseen entirely by your Customer Success Manager.; ; They will provide you with a project and communications plan that outlines the different steps in the process. There's an overview available here: https://www.appraisd.com/article/onboarding-guide/; ; All training and project meetings are conducted over web calls.; ; Onboarding includes the following areas:; - Project plan and stakeholder alignment; - Account configuration (ensuring it's set up correctly for your organisation); - Technical configuration (eg SSO and API integrations); - Administrator training (conducted by your CSM or using online resources); - Administrator or pilot user testing and sign off; - Launch; - Post-launch reviews; ; The above is supported with helpful documentation and online resources at all times.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Your CSM will prepare a ZIP file of all data in a format that can be imported into another tool. We provide a set of CSV files that correspond to data entities in Appraisd with relational keys that can be re-mapped in your subsequent system if desired.
• End-of-contract process: The standard ZIP export is included at no cost.; ; A custom format would cost extra.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The administration parts of the app are not suitable for mobile use.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The API is a set of RESTful JSON endpoints.; ; Authorization is achieved via a bearer token that can be generated by a suitably-privileged user.; ; The API has the following capabilities (at the time of writing):; - search/add/update/delete users ; - search/add/update/delete reviews and checkins; - get responses for a review or a checkin, or for a question across many reviews; - get objectives/personal development goals for a set of users or matching other criteria; - add instant feedback; - add personal notes; - get account configuration data such as review templates and questions, administration groups, objectives templates etc.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Appraisd is a highly customisable system, because all of our clients wish to use it in different ways. ; ; You can:; - enable or disable whole features; - create unlimited custom review and checkin forms; - change the wording of many features (eg check-ins to 1-to-1s or goals to priorities); - add your colour scheme and brand identity; - configure how many features work (eg whether feedback is given anonymously, or managers can navigate the hierarchy); - create your own objectives templates with customisable fields to describe objectives; - create unlimited 'review cycles' which define who has what set of reviews and check-ins and when; - and much more

Scaling

• Independence of resources: We use service usage alerts to scale up or down Azure resources as required to ensure response times fall between acceptable limits.; ; Furthermore, the app is designed to reduce long-running server-intensive tasks to ensure load is spread adequately.

Analytics

• Service usage metrics: Yes
• Metrics types: - Number of users and user characteristics (last login date etc); - Activity log/audit trail per user/review/objective; - Number of reviews/objectives/feedback etc conducted/given/received according to criteria eg date range; ; Almost all entities have metrics associated with them.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All tabular reports can be downloaded to CSV/Excel files.; ; Employees can also download individual performance reviews and check-ins as a PDF.; ; The API can be used by administrators to download data in JSON format (eg for PowerBI/Tableau)
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer a monthly uptime guarantee of 99.9% in any calendar month, with compensation in service credits available based upon the annual fee payable for the applicable calendar month as follows:; ; Monthly uptime Service Credit; 99.89 - 99.5% 1% ; 99.49 - 98.0% 2% ; 97.99 - 97.0% 4% ; 96.99 - 96.0% 8% ; 95.99 - 95.0% 12% ; less than 95.0% 15% ; Service credits are expressed as a percentage of the monthly fee applicable to the service affected during any calendar month. Where fees are paid annually the monthly fee shall be 1/12 of the annual fee. The Customer may request reports for any month in which it has suffered any downtime in the service. ; ; Service credits will be credited to the next invoice issued to the Customer following the period(s) in which the uptime of the Service was not met. Where on termination or expiry of the Agreement any service credits are outstanding these shall be refunded to the Customer within 30 days of termination or expiry.
• Approach to resilience: Appraisd is built on Microsoft Azure's PaaS which provides world-class out of the box resilience. Multiple mirrored database servers are used to provide redundancy and automatic failover. Other aspects of the services (such as email sending, application servers, client-side applications, customer support functions etc) and are designed for resilience and unreliable network connections and hardware. Furthermore, all services are subject to our ISO27001 business continuity planning.
• Outage reporting: Public dashboard available: http://stats.pingdom.com/kls26vswpbi7; ; Email alerts to customers are provided in the case of significant unplanned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: SAML 2.0 single sign on
• Access restrictions in management interfaces and support channels: Azure AD is used to to restrict access to data and services according to their individual responsibility and role. When role changes are made, access is reviewed, along with periodic access control reviews every 6 months in line with ISO27001 standards. Access is provided on a least privilege basis.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Initial Certification: 25 September 2019 Latest Issue: 25 October 2022
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The CEO is responsible for ensuring the security of customer data on Appraisd. The CEO has appointed an Information Security Officer as a person responsible for undertaking or overseeing the internal and external audits according to the ISO27001 standard. The CEO's role includes verifying that audits are being carried out successfully and accurately, and determining if further resources need to be assigned to security efforts at Appraisd.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Significant changes require a ISO27001-approved RFC process.; ; Product updates are subject to rigorous planning and definition that involves QA, domain expert and tech resources.; ; All software development is subject to review by a separate, suitably qualified member of the team. This review includes security and penetration checks.; ; All features changes and additions must pass QA and UAT prior to release, with automated testing (unit tests, integration tests, browser tests) included as appropriate.; ; All code is stored in source control systems to facilitate rollback or recovery.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: - Our code compilation tools identify vulnerabilities in libraries during every build; - Patches can be deployed in approximately 40 minutes or under; - We also make use of Azure log analytics and AI to alert technical teams to perceived threats or vulnerabilities; - We work with 3rd party security suppliers to keep abreast of new vulnerabilities as well as subscriptions to alert services etc.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: - We make use of user/customer feedback, automated testing, our support team feedback plus Azure protective monitoring services to alert us to potential compromises.; - A potential compromise is owned immediately by one of three senior technical staff and a documented investigation and response procedure is initiated and followed.; - Any potential compromise is responded to immediately, 24/7.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Management Policy which is shared with all staff and contains a plan of action for a perceived incident.; ; Incidents are reported by staff or by customers via our staff and are owned by a senior tech employee at Appraisd.; ; Post-mortems are provided internally and to customers in significant cases.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We strive to provide effective stewardship of the environment wherever possible.

  Covid-19 recovery

  We have sought to improve the mental and physical health of those employees and members of the community affected by Covid19, as well as making the necessary workplace adjustments to those returning to the office.

  Tackling economic inequality

  We have sought to provide employment and retaining opportunities as well as manage our supply chains with tackling economic ineqaulity at the forefront of our efforts.

  Equal opportunity

  Where possible we seek to reduce the disability employment gap, promote inwork progression and manage the risks of modern slavery.

  Wellbeing

  We look to improve the mental and physical well being of employees and promote community integration.

Pricing

• Price: £3,600 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial is available:; - up to 5 users; - 7 days; - all features; - support and guidance for key person; ; A proof of concept is available (£1,000):; - unlimited users; - 45 days; - all features; - full onboarding, success plan, support, launch, monitoring and training

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at roly.walter@appraisd.com. Tell them what format you need. It will help if you say what assistive technology you use.